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Nms Healthcare Of Springbrook, LLC

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Cynthia P
    ★★★★★ 4 months ago

    I've given permission for my review to be published for this facility. I've been in this facility for a while, so overtime I was able to see how things are. For the physical therapy department, I have nothing but positive things to say, truly everyone in rehab is amazing!!!!!!!!!; excellent service, the therapist they treat you with such kindness, and respect, I have absolutely nothing negative to say about rehab.Next, as for the food, since I've transitioned to eating solid food, the food has been great so far.... so no complaints on the food that they are serving. Now, for the nurses. My nurse and aid for the 3-11 shift, they are great, kind and they respond to your needs timely. However.. the night shift nurses they need a bit improvement, if there is anything negative I can say for this facility it is the night shift staff, everyone else during the day shift, the managers, administrators, aids, they are wonderful.

  • Reggi Kittrel
    ★★★★★ 2 months ago

    The leg infection was not taken care of in the right manner which cause me to have two extra operations I'm afaird for my life. The monday tuesday Saturday crew that work in Dialysis out of the four people that work the floor i trust only one of them with my life i have seen a man take his last breath cause their was no nurse oon the floor she was else where the man died in the chair right besides me it scarded me to deaft.the last thing is they keep yiu lock up like you kill someone an the run out of dressing on a regular basis.I stand desided what i have wrote here to day I rather die then go back their.this is the truth Reginald Kittrell

  • Constantine McKoy
    ★★★★★ 3 months ago

    My name is Constatine McKoy, husband of your patient Edith Simms. I would like to express my appreciation for the care I observed that she was given. I am impressed with the cleanliness and and presentation of the facility and i am recommending NMS Healthcare with an A Grade.

  • Dizzy G
    ★★★★★ 3 months ago

    I would like to say that I have had a great stay. I like every employee, they have taken really good care of me, I want to enforce that rehab is really good and know all their staff. I believe they have great management and great respect to each other, which is important. I enjoyed the hospitality and the care that the cooks gave me (Flor and the nutritionist). Enjoyed the hose keeping people, they have been great (mercedez, stefany, estella). I enjoyed the dialysis center and the maintenance crew. My physical therapist and my occupational therapist have been great (george, ryan, karlo, anvi, anusha, jennifer, may and all the rest). I will recommend to my friends or whoever ask me to come here for the care that i have received. Dr youssef and Dr. H are amazing. Desna, the discharge planner, really friendly and great to talk to.

  • Rick Brownlee
    ★★★★★ 7 months ago

    Funny....Changing the Name of this Establishment was indeed of necessity because Genesis Springbrook had a TERRIBLE REPUTATION!!! NMS TOOK IT DOWN TO THE PITS!!! I came here after my Total Hip Replacement Surgery in April. While in the Hospital I selected them because I wanted to be close to my family in Potomac, Maryland & this was the Only option that had ALL 3 SPECIALIZED SERVICES under 1 Roof (Nursing Home, Rehabilitation Center & On-Site Hemodialysis) Rehab was a Joke! Food was TERRIBLE!!! "Day-Na" the Famous "Lady in White/ Angel Lady " has become SERIOUSLY OUTNUMBERED BY INCOMPETENT STAFF MEMBERS!!! The Facility did NOT follow the Prescribed Regime that my Surgeon wrote orders for. Shortly after I got there, me and my Roomate Bernie Bromley was confusing the staff because our names were so alike. Thanks for the Salmon, Bernie! (I couldn't have gotten it without you man!) We BOTH ended up calling 911 the same night because of Heart Racing Issues (could have been the Food). Anyways, we BOTH ended up in Holy Cross's ER Department!!! The Staff is VERY UNTRUTHFUL & NEGLIGENT!!! My sister had to come down & demand better care for me. While in the Hospital, they asked if I wanted to go back to Springbrook & I said NO WAY!!! I then was discharged to ManorCare of Adelphi which was "Safer". Since the Paramedics took me out so fast I didn't get a chance to pack up my stuff & when my folks went back to get it, they again switched the Names & gave me Mr. Bromley's Clothes & he got my Nice pair of Clarks, my COLOGNE, my Brand New Shirts....EVERYTHING!!!! (Well, Only for YOU Bernie!!!) I WOULD NOT & COULD NOT RECOMMEND THIS PLACE TO ANY POOR SOUL THAT NEEDS ANY TYPE OF "QUALITY" CARE. THANKS FOR NOTHING. NOT RECOMMENDED!!!

About Nms Healthcare Of Springbrook, LLC

General Information

Legal Business NameNms Healthcare Of Springbrook, LLC
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 1, 1976 (41 years)
Capacity99
Residents85
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Nms Healthcare Of Springbrook, LLC

Nms Healthcare Of Springbrook, LLC
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 31, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
CManyPotential for Minimal HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaint+InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaint+InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmComplaint+InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
BSomePotential for Minimal HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
BSomePotential for Minimal HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
BSomePotential for Minimal HarmComplaint+InspectionAssure that each residents assessment is updated at least once every 3 months.
BSomePotential for Minimal HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

August 10, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

July 12, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmComplaintPost nurse staffing information/data on a daily basis.
CManyPotential for Minimal HarmComplaintMaintain comfortable sound levels.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

May 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.

April 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaintAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

January 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.

October 7, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmComplaint+InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmComplaint+InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmComplaint+InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmComplaint+InspectionConduct initial and periodic assessments of each resident's functional capacity.
ESomePotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
CManyPotential for Minimal HarmComplaint+InspectionPost nurse staffing information/data on a daily basis.
CManyPotential for Minimal HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
CManyPotential for Minimal HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaint+InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaint+InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
BSomePotential for Minimal HarmComplaint+InspectionGive residents a notice of rights, rules, services and charges.
BSomePotential for Minimal HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
BSomePotential for Minimal HarmComplaint+InspectionLet residents choose a personal doctor.
BSomePotential for Minimal HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Nms Healthcare Of Springbrook, LLC require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 45min
ReportedExpected
CNA
35min
50min
ReportedExpected
LPN
45min
1hr 40min
ReportedExpected
RN
3hr
5hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 5hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.5%
74.6%
74.6%
74.6%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
80.0%
78.7%
71.9%
75.5%
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.0%
-
84.0%
68.2%
58.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.8%
10.8%
15.6%
20.4%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
34.9%
14.3%
17.5%
9.6%
21.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose ability to move independently worsened
4.3%
2.3%
8.2%
8.3%
13.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antipsychotic medication
29.8%
2.4%
2.0%
6.7%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
1.3%
0.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who self-report moderate to severe pain
21.7%
20.0%
21.4%
18.0%
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who lose too much weight
6.5%
2.3%
9.1%
15.2%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of high risk long-stay residents with pressure ulcers
16.7%
11.1%
7.4%
10.0%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
1.8%
4.0%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a urinary tract infection
4.0%
4.3%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
1.2%
1.2%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

71.7%
59.1%
72.9%
82.0%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.6%
55.2%
55.2%
54.7%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
29.2%
17.2%
46.6%
56.5%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who made improvements in function
1.7%
2.2%
2.2%
5.8%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who self-report moderate to severe pain
4.2%
3.5%
2.7%
3.4%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.7%
0.6%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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