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Manor Care Health Services - Wheaton

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Dehiana Eubank
    ★★★★★ a week ago

    I am not very happy with Manor Care at all! My aunt is at the facility (hopefully not too much longer) and my mom and I found out today that they undressed her and left her laying in bed naked for an hour before they came back to dress her and she also had an accident and was told they would not change her until she ate her lunch amongst other things. I am in the medical field and will be using my contacts to report this facility and the care givers (I use that term loosely) to proper people.

  • Miguel Daniels
    ★★★★★ 3 months ago

    The staff here are very caring people. They are real attentive to my mom who is recovering. They are a whole lot better than Genesis Layhill. I transferred her from there to here, best move ever. I have nothing negative to say about this facility, only love and praises for them. If you need a family member to get some rehabilitation, this is the place to send them. The staff will do their very best to take care of them. Once the doctor didn't come and my mom needed her meds, the nurses on duty gave them the business until they got that doctor to do right. I left the facility, and on my way out, the nurse was still on the phone between the pharmacy and the doctor, looking out for her patient. They are very interactive with their patient and family who comes to visit, letting us know everything about what's going on with the patient. The only thing this place needs for a five star is renovation. That's just a minor detail in my opinion.

  • CAROL SCHWARTZBECK
    ★★★★★ a week ago

    I'm not very happy my mother was sent here yesterday afternoon. She just called me she never got her pm meds until 530 this am. Her roommate had a visitor they talked and had the lights on until 3am. Very upsetting!!

  • Renee McEachern
    ★★★★★ 7 months ago

    This is not the facility to send your love one with an open wound. I am still upset about the poor care that they gave my mom. Her wound was healing when she arrived but they did not know how to properly care for it and it got twice as big in no time due to improper care. In my opinion, the staff was not friendly the facility is not clean and the management needs much improvement.

  • Debra Macscene
    ★★★★★ 10 months ago

    The staff is very unprofessional and have horrible attitudes, and specifically speaking about the Admissions Director, Keonna Morris. When I was informed that my mother was being switched to another room by her, the admissions director, I was immediately upset. No family member should be treated with attitude and disrespect!!!!!But the way that she talked at me not to me but at me was rude, confrontational and horrifying. The nurses do they best that they can but they seriously need to hire more workers.

About Manor Care Health Services - Wheaton

General Information

Legal Business NameManor Care Of Wheaton Md, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 13, 1967 ()
Capacity94
Residents85
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manor Care Health Services - Wheaton

Manor Care Health Services - Wheaton
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maryland Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 5, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionKeep all essential equipment working safely.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
CManyPotential for Minimal HarmComplaint+InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmComplaint+InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmComplaint+InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionMake sure that doctors visit residents regularly, as required.
DFewPotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+InspectionReasonably accommodate the needs and preferences of each resident.
BSomePotential for Minimal HarmHealth InspectionGive notice to the resident before a room or roommate change.
BSomePotential for Minimal HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

April 28, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
BSomePotential for Minimal HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

March 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.

August 20, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaint+InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
BSomePotential for Minimal HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
BSomePotential for Minimal HarmComplaint+InspectionPost nurse staffing information/data on a daily basis.

May 18, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manor Care Health Services - Wheaton require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 25min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
60min
1hr 15min
ReportedExpected
RN
3hr 60min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

88.3%
89.8%
89.8%
89.8%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.3%
89.5%
96.6%
98.2%
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
52.4%
-
56.5%
58.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
4.1%
7.5%
9.3%
7.8%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antianxiety or hypnotic medication
4.8%
6.6%
6.1%
2.2%
21.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose ability to move independently worsened
6.0%
9.1%
7.1%
5.6%
13.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who received an antipsychotic medication
20.0%
21.6%
12.2%
13.6%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who self-report moderate to severe pain
11.8%
7.0%
3.4%
10.9%
6.4%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who lose too much weight
11.9%
10.4%
10.9%
11.6%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.9%
0.0%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who have depressive symptoms
0.0%
1.8%
0.0%
0.0%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents experiencing one or more falls with major injury
6.5%
4.6%
4.6%
3.2%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
1.8%
1.7%
1.8%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

77.3%
81.9%
81.8%
80.1%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
70.7%
78.5%
78.5%
78.5%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
35.5%
27.4%
32.4%
40.3%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who made improvements in function
2.4%
0.0%
0.0%
5.0%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
0.9%
0.5%
0.5%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.2%
0.4%
0.6%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MD
Percentage of short-stay residents with pressure ulcers that are new or worsened



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