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Evergreen Manor

  1. Skilled Nursing Home Facilities
  2. Maine
  3. Saco Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Bill Burge
    ★★★★★ 2 years ago

    Evergreen is a fabulous place! The facility has some of the smartest and most conscientious nurses I've ever worked with. In addition, Evergreen has a new administrator, Jeff, who works closely with the residents and their families to make sure their experience is as close to optimal as possible.

  • Karl Morlock
    ★★★★★ a year ago

    If your a contractor stay clear of this facility as they do not pay their bills! Provided snowplow services and when it came time for payment the manager dodged me and gave the runaround blaming the corporate office for delays. When I stated I could not continue services without payment a partial payment finally came through. I continued to service the property for the remainder of the winter. Once it was time to pay their bill (over $1000) the accounts payable made me wait for weeks before responding and then said since I "held them hostage" for my payment they were not going to pay the remainder of the bill. Facility manager again avoided me like a coward and final payment was never received. Accounts payable guy told me that he can play god with their checkbook and pay or not pay who he feels is most deserving with what budget they have. Facility manager told me that they always are behind on bills and one day the phones were not even working because they didn't pay their bill! The fact that they are willing to screw a local small business speaks volumes of who they are.

  • Audrey Noble
    ★★★★★ a year ago

    This place is a joke. My mother was sent here. She was in for rehab after having a heart attack, blood clots in her legs and is diabetic. They fed her foods like doughnuts and apple pie. They did not give her, her anxiety medication when she was having a panic attack. And when we arrived they did not even know my mother had a heart attack. It's not clean and smells of old urine amongst other things.

  • Kammy Lee
    ★★★★★ a year ago

    I have had 2 family members in this facility. The first one, they ignored health conditions and mandated specialists visits resulting in her death. I have the medical documentation of this. The second one died from old age, then within 24 hours had housekeeping pack her stuff without familial consent. The housekeeper stole personal items such as pictures, and god knows what else as we haven't gone through all of it yet. On top of that, the social worker who has been there around 10 years, is agressive, abusive, and oversteps his boundaries. To the point where the administrator has said multiple times to stay away from our family because of legal repercussions and he has not. He has made statements such as if you have a dnr you are not entitled to antibiotics and fluids. (Untrue). In the context of, with a dnr you will have a horrible death like your daughter. (Family member number 1)

  • Gary McPherson
    ★★★★★ 5 years ago

About Evergreen Manor

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1994 (26 years)
Capacity42
Residents35
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Evergreen Manor

Evergreen Manor was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Maine Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 31, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
BSomePotential for Minimal HarmHealth InspectionProvide housekeeping and maintenance services.
BSomePotential for Minimal HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

March 15, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaintTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Evergreen Manor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 35min
ReportedExpected
CNA
10min
40min
ReportedExpected
LPN
1hr 30min
1hr 10min
ReportedExpected
RN
4hr 45min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.2%
83.3%
83.3%
83.3%
95.2%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.1%
94.3%
96.9%
100.0%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
61.4%
Q4 2016Q1 2017Q2 2017Q3 2017ME
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
18.8%
20.0%
17.9%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of long-stay residents who received an antianxiety or hypnotic medication
32.4%
36.0%
26.8%
23.7%
22.7%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of long-stay residents whose ability to move independently worsened
14.3%
12.9%
14.8%
19.2%
17.7%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of long-stay residents who received an antipsychotic medication
13.8%
16.7%
23.3%
0.0%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of long-stay residents whose need for help with daily activities has increased
3.2%
11.8%
21.9%
13.3%
9.0%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of long-stay residents who lose too much weight
3.1%
5.5%
0.0%
11.0%
9.4%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of long-stay residents who self-report moderate to severe pain
3.7%
10.3%
3.7%
4.8%
4.4%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of high risk long-stay residents with pressure ulcers
3.7%
0.0%
0.0%
0.0%
8.7%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of long-stay residents who have depressive symptoms
9.7%
8.8%
9.4%
3.3%
4.9%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of long-stay residents with a urinary tract infection
3.2%
0.0%
3.1%
3.3%
4.0%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of long-stay residents experiencing one or more falls with major injury
7.2%
2.5%
2.1%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

56.2%
76.7%
85.1%
92.3%
80.0%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
81.7%
81.7%
81.7%
82.3%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
51.4%
52.4%
49.9%
49.1%
70.9%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of short-stay residents who made improvements in function
30.2%
38.5%
37.9%
33.3%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017ME
Percentage of short-stay residents with pressure ulcers that are new or worsened



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