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Tendercare Alpena

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • ★★★★★ 7 months ago

    My mother in law spent a few months at this nursing home and we could not have been more disappointed. PLEASE don't be fooled by the pictures you see on their website. While there are a few rooms that look like the pictures, most are concrete prison cells. I'm talking wires hanging from the ceiling, windows that don't close, beds that are on the concrete floor and that's just the beginning. While my mother in law was there, they "lost" most of her clothes, including her winter coat. When I asked where all of her things had gone, the staff tried to convince me that she didn't come with anything. Lucky for me I had them make a list when she came. They then asked me what I wanted them to do about it?? Really?? I wanted her things!! One of the supervisors informed me that I could go and buy her a new wardrobe and they would reimburse me. Now to be clear we aren't talking a couple of items. I'm talking 6 pairs of pants, 6 sweaters, 3 bras, 2 cardigans and one winter coat. NOW on to the infections she had while there. My mother in law had a UTI so bad and for so long that we had to threaten to take her to the hospital for them to finally treat her. The doctor at this nursing home is Dr. Dargis and to put it nicely, he couldn't care less about your loved one. He is never there and makes his patients wait for very long periods of time before he just orders an antibiotic without actually seeing them. This doctor has tripled my mother in laws heart medication and it almost killed her, she spent 3 days in the hospital because of this, he took her off of her anti-depressant medication cold turkey and she was hallucinating, having panic attacks and was basically freaking out. There was an epidemic of pneumonia, and just plain sickness all around. Maybe this is do to a lack of care by the RUDEST staff I have ever had the displeasure of dealing with. My mother in law went there for therapy after having surgery on her leg and has not walked since. By the time we could get her out of there and into a nursing home that prides themselves on helping and rehabilitating their patients, she was in pretty bad shape. She has been out of that hell hole for about a month and is now up and standing and on the road to recovery!! Thank you for reading this and please take it as a warning!!

  • ★★★★★ 3 months ago

    They took good care of my dad.

  • ★★★★★ 7 months ago

    I have had two great grandmothers and one grandpa in tendercare at one point. During there stay the people where nice and great to talk to about information. During one of my visits with my great grandma as the lady walked in I seen her face light up happy as can be. Even though it was her pills she was still very happy to see her. But sadly it came to an end for my grandmother yes I was heart broken. But not just me also the people working there they were with her everyday they loved and cared for her like it was there own grandparent. Then seeing them come to the funeral really shows how much they care. No on forced them but actually cared for her that was a great feeling to know that they cared about her that much. For my other great grandma she was 97 she had mostly lived independently for a while but as she came to teandercare it was a huge change for her. As time went on she started to adapt to her surroundings and the people who worked there. Then she began to like it but after a while she turned 98 and she began to decline in health and she knew it was her time to go but she was happy with the people she was around and the people that were taking care of her and sadly she passed and again at the funeral workers came to the funeral. They where sad just like me but no matter my feelings that day I was glad to see them walk in. Now for my grandpa he is someone I have looked up to my whole life and means the world to me he may have just gone to rehab. But just about everyday I went to visit him and talk with him and play games. Day in and day out I still went there and started to know the workers more and more which were always kind. Through this all I knew he just wanted to go and ride his tractor or go out fishing in his pontoon but he was still happy. Over all I highly recommend tendercare alpena great people great place.

About Tendercare Alpena

General Information

Legal Business NameFmg Long Rapids Road Michigan LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 1, 1976 (42 years)
Capacity132
Residents128
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Tendercare Alpena

Tendercare Alpena
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.

October 6, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

September 3, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

February 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Tendercare Alpena require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 35min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
4hr 30min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.7%
93.6%
93.6%
93.6%
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.6%
83.9%
82.8%
91.8%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
51.5%
42.4%
43.2%
47.5%
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.5%
30.4%
23.9%
23.5%
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.9%
10.5%
14.1%
18.7%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose ability to move independently worsened
12.2%
11.2%
9.3%
9.9%
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antipsychotic medication
10.6%
7.6%
9.2%
19.1%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose need for help with daily activities has increased
6.0%
8.4%
4.6%
5.8%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who self-report moderate to severe pain
11.1%
9.4%
10.8%
8.2%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who lose too much weight
4.5%
5.8%
4.0%
2.6%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of high risk long-stay residents with pressure ulcers
1.4%
1.2%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who have depressive symptoms
2.5%
3.5%
5.4%
1.0%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a urinary tract infection
1.2%
1.1%
1.1%
1.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents experiencing one or more falls with major injury
6.2%
4.7%
3.0%
0.9%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.4%
5.7%
5.4%
4.1%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

53.7%
63.5%
60.0%
66.2%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
70.7%
68.6%
68.6%
68.6%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.8%
55.8%
67.9%
63.3%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who made improvements in function
9.4%
13.2%
13.0%
11.8%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
0.7%
1.5%
0.7%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
1.8%
1.8%
1.7%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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