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Heartland Health Care Center-Ann Arbor

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Rex Howland
    ★★★★★ a month ago

    I was admitted here for post op recovery for open heart surgery. I found Heartland Health Care Center in Ann Arbor to be a very appropriate facility for my recovery. The OT and PT departments are professional, knowledgeable, and skilled. Professionals in both departments had a very significant impact in my healing and gaining strength and endurance. The nursing staff was professional, knowledgeable and friendly. The facility itself is bright, clean, and provides a positive environment. I recommend this facility for anyone needing medical support beyond the days provided by a hospital. This is a skilled nursing center, not just a traditional nursing home. Very appropriate for younger patients such as myself. I was well prepared for returning home after my stay here.

  • Kharena Keith
    ★★★★★ in the last week

    Heartland delivered a wonderful presentation to our staff at Ypsilanti Community Schools on their first day back to work (school). It was informative and engaging. We really enjoy the partnership with an organization like Heartland that puts client care first. -Community Partnerships Coordinator at Ypsilanti Community Schools

  • Toby Crotty
    ★★★★★ 3 months ago

    My 91 yr old Mother is currently in Heartland Ann Arbor MI. This is her second time, recovering from 2 separate falls. Her first stay was a couple of years ago but I remember precisely the outstanding care she received then by the staff at Heartland. The Physical and Occupational therapy team was fantastic. Very patient , professional and thorough with all the rehab exercises and safety education for my Mom. I could not have been more pleased. Thanks to their diligence and guidance Mom was able to go back to her own home and recovered fully (for her age). Everyone from administration to nurses and therapists were extremely compassionate and responded expediently to all of our questions and concerns. After Mom's recent fall it was a clear and easy decision as to where to send Mom for rehab. Mom is again receiving the same outstanding care that she experienced before. Words can not fully express the importance of the confidence our family has with the Heartland Team! My review would be incomplete if I failed to mention the most important thing about our experience at Heartland.... Jill Vinson/Administrator is absolutely remarkable. Jill has gone over and beyond all expectations. She is always accessible and responsive to everything we request. She has truly taken a lot of worry of our shoulders because we know she is on top of everything. Jill is an absolute ROCK STAR! Sincerely, Toby Crotty

  • Samantha Virag
    ★★★★★ a month ago

    My mother was there for a month. The call button response times are terrible. My family conveyed our concerns for 2 weeks that she was declining and we felt we were not taken seriously. She ended up back in the hospital with major health concerns. The staff are too relaxed and don't seem to concerned about doing things in a timely and efficient manner. We will NEVER use this facility again.

  • Minnie Vinnie
    ★★★★★ 2 months ago

    My family member was a Heartland and they provided superior care. It was the Lords Will that Heartland accepted his VA insurance, many places would not. The nurses, nurse helpers, and therapist helped him in so many ways including building his strength. The food was delicious, hats off to the chef.

About Heartland Health Care Center-Ann Arbor

General Information

Legal Business NameHeartland Of Ann Arbor Mi LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 13, 1997 (20 years)
Capacity180
Residents131
Percent Occupied73%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center-Ann Arbor

Heartland Health Care Center-Ann Arbor
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 7, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.

July 13, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

September 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.

September 1, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

June 12, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
BSomePotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

March 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center-Ann Arbor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 40min
ReportedExpected
CNA
1hr 20min
50min
ReportedExpected
LPN
1hr
1hr 30min
ReportedExpected
RN
4hr 40min
5hr
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

83.9%
78.8%
78.8%
78.8%
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
75.8%
77.1%
80.6%
84.5%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
60.0%
59.1%
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.1%
22.6%
11.7%
13.8%
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.6%
30.4%
7.6%
15.6%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose ability to move independently worsened
6.8%
13.1%
5.2%
4.8%
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antipsychotic medication
18.6%
8.3%
6.8%
7.8%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose need for help with daily activities has increased
14.2%
5.0%
0.0%
8.9%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who self-report moderate to severe pain
7.6%
7.2%
10.6%
5.8%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who lose too much weight
10.2%
11.1%
17.5%
18.6%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of high risk long-stay residents with pressure ulcers
7.5%
15.1%
1.7%
11.1%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who have depressive symptoms
4.5%
2.9%
3.0%
1.4%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a urinary tract infection
1.5%
0.0%
0.0%
2.8%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents experiencing one or more falls with major injury
8.4%
6.8%
5.9%
4.9%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
2.9%
1.5%
1.4%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

51.2%
52.5%
58.7%
54.6%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
76.6%
62.7%
62.7%
62.7%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
76.0%
75.5%
78.6%
75.5%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who made improvements in function
3.5%
6.4%
10.7%
11.6%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
1.9%
2.2%
0.8%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
1.0%
1.3%
1.6%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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