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Heartland Health Care Center-Ann Arbor

  1. Skilled Nursing Home Facilities
  2. Michigan
  3. Ann Arbor Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Sandy Wagner
    ★★★★★ 2 months ago

    I have had an exceptional experience at Heartland. I have been here so many times that I call this place my "second home." I wouldn't choose any other facility. The staff here have been incredible from Administration to the CENAs. Their devotion to their patients is remarkable. Of course there are those that are my favorites. I had a wonderful experience with Sonny, Jeff, and John to name a few of the therapists. Everyone did a great job in getting me better so i could live independently at home.

  • Melissa Pilatowski
    ★★★★★ a month ago

    I have been a nurse here for almost 7yrs. It has been a wonderful place to work. I have met many great people and patients and their families. We have some great team work here.

  • Karen Learman
    ★★★★★ 2 months ago

    I am a former employee of Heartland-Loved working there everyday! Heartland has outstanding providers, nurses, CNA's, and rehab staff. I would highly recommend Heartland for a loved one who is in need of transitional care after a hospitalization or long term care.

  • McKenna Perkins
    ★★★★★ 2 weeks ago

    I love that the team at Heartland leads with their hearts. I was so impressed with the meal program they offered in connection with Kroger to ensure folks have meals when they discharge.

  • Tracie Hurst
    ★★★★★ a week ago

    After spending almost 2 weeks in the hospital (my sister), we were very unhappy with pretty much everything that happened to her during her short (3 hr) stay. No one came to the room to check her in, they did not have a walker available for her use and they did not have a cpap available for her use when she arrived. Also, the room was like a sauna. The coordinator from U of M Hospital had been speaking to them all week making arrangements for her care. We pulled her immediately and had to take her back to ER at U of M. Very disgusted with this facility and I will be sure to share this information with everyone I know. Do not put anyone you care about in this facility. I would choose zero stars if possible. Update: I did call the 800 number and placed a formal complaint. I will also be calling the State of Michigan to place a complaint.

About Heartland Health Care Center-Ann Arbor

General Information

Legal Business NameHeartland Of Ann Arbor Mi LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 13, 1997 (23 years)
Capacity180
Residents147
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center-Ann Arbor

Heartland Health Care Center-Ann Arbor was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

June 15, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmHealth InspectionKeep each resident free from drugs that restrain them, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center-Ann Arbor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 40min
ReportedExpected
CNA
1hr 25min
50min
ReportedExpected
LPN
50min
1hr 25min
ReportedExpected
RN
4hr 25min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

78.8%
88.6%
88.6%
88.6%
92.2%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
70.1%
77.6%
82.1%
88.8%
92.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
69.6%
60.0%
55.2%
50.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
8.6%
18.8%
14.5%
13.9%
22.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
27.5%
22.9%
13.1%
11.3%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose ability to move independently worsened
10.4%
10.6%
8.8%
13.9%
12.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antipsychotic medication
10.1%
5.8%
8.7%
5.6%
13.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose need for help with daily activities has increased
10.5%
10.7%
3.9%
2.5%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who lose too much weight
16.9%
4.2%
2.3%
2.1%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who self-report moderate to severe pain
18.8%
8.5%
14.3%
13.5%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of high risk long-stay residents with pressure ulcers
4.6%
2.0%
10.2%
11.4%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who have depressive symptoms
1.3%
2.7%
2.6%
5.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a urinary tract infection
0.0%
1.3%
0.0%
1.2%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents experiencing one or more falls with major injury
5.6%
4.6%
5.9%
2.8%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
2.6%
2.5%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

51.7%
64.5%
68.5%
60.5%
80.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
62.7%
65.8%
65.7%
65.7%
79.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
70.2%
73.5%
79.4%
80.9%
71.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who made improvements in function
16.7%
15.9%
17.2%
21.8%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
1.8%
1.7%
2.3%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
2.0%
1.9%
1.1%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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