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Regency At Bluffs Park

  1. Skilled Nursing Home Facilities
  2. Michigan
  3. Ann Arbor Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Chad Reed
    ★★★★★ 7 months ago

    My Mother stayed here after having a procedure done. Patient care was horrible!!!! If you love\care about the person this is not the place you want to send them!

  • Linds Perry
    ★★★★★ 8 months ago

    A nursing home is a nursing home, none of them are great, they are all understaffed and the food is always horrible. However, Regency is the best place my mom has been for rehab. My mom first went to rehab at Heartland, where she became septic and was refused medical treatment for over 12 hours. She almost died, the doctors told us to prepare ourselves. After a few more weeks in the hospital, she was onto her 2nd rehab facility, which was Regency. She stayed about 3 weeks and had no problems like at Heartland. After coming home for a week, she was hospitalized again. Yesterday, she was transferred to Superior Woods as Regency was full this time around, and I wouldn't send my dog to that place. As soon as you walk in, there are a million poor, old people, just sitting in their wheelchairs, staring into space like they have been drugged. And the smell was horrendous. We were trying to get her transferred elsewhere after only 3 hours. Fortunately for my mom, a blessing in disguise, her feeding tube fell out and she needed to be taken back to the hospital, as the NG tube is her life support right now. However, they did ask her "if it was really necessary and couldn't she just eat normally". Hello?!?! What?!? They also didn't provide medical transport from the hospital to their facility, I had to do it myself. Regency does offer transportation. Anyways, after an overnight in the hospital, my mom was accepted back in to Regency today and we are happy about it. No one wants to be in a nursing home, but if you have to be in one following serious illness or injury, this is a good place to go. You can't expect hospital care in a nursing home, but out if 3 local places, this was by far the best. I can rest assured that my mom is safe and being taken care of. It is also pretty clean, not smelly. They came in to clean and vacuum for my mom every day.

  • Zina Amin
    ★★★★★ 10 months ago

    Highly recommend. This facility was a great choice for my recovery. Overall it was an amazing experience. Wonderful and Caring staff, all 100+\- who take a lot of pride in their work. Daily encouragement and kind words. Really appreciates them today and everyday The care is amazing. Nursing are here for your safety and really caring around the clock. Very compassionate in changing my wounds and being consistent with medications. The food was amazing and they worked with me on choices. My daughter and son wants to say "Thank you for all the dedicated staff here that went above and beyond caring for our mom like your very own." The therapist (physical therapist and occupational therapist) are super professional and very knowledgeable in understanding the healing process. OMG learned so much which made the recovery process faster and encouraging The housekeeping is daily and room and bathroom well cleaned. Really appreciated the extra care and attention you all provided. The recreation is full of activities if you want to socialize or do an activity alone! The administration staff are very supportive and really involved in the patients care. The team is amazing! Thanks so much for all you have done for us during my stay. While I hope no one has to go to rehab but If you need to I recommend them!

  • Diane Frost
    ★★★★★ 7 months ago

    This place has issues. 1. Push call button, CNA rushes in usually frustrated, tells me how many patients ahead of me and how much work they have to do before they can get to me, the tells me, not asks me to turn off my "light" as they rush out the door. Was two weeks before I got an answer to my protests of "I can't reach the light (lamp)" and my very frustrated question of "WHAT LIGHT???" There's one in the hallway next to our doors that lights up when we push the call button. 2. Food service ignores r doesn't understand things like "Lactose Intolerant". They translated this as I don't like milk and they are very often bringing me cheese based entrees. There's more. I wrote a longer review on Yelp tonight. The above was written by myself a month ago. I was discharged Friday. It's now Monday. Regency discharge procedures are as disorganized and non-patient inclusive as their admissions. (See my YELP review of last month.) They allegedly set me up with home PT and OT plus a nurse a couple of days a week. Why a nurse? No idea. The company they said they set me up with, "Residential" is so generic a name that I was unable to find it online. When presenting me with the discharge paperwork, they kept telling me A: "Residential" would call me within one to two days, and when I protested that I wasn't included in any of the decisions regarding what company to use, they would repetitively tell me to just call them so they can tell me about themselves. Paraphrasing me, 'I don't care what they think of themselves ! I want to read client reviews !' They ignored or didn't understand me. So as stated, it's Monday, I called them. Was still unable to find them online. Found a home cleaning service, and a list of long term care homes. Upon calling them, I was transferred four times before getting somebody who had access to my records which were forwarded by Regency. Was asked if my primary care physician is Dr. Margaret ?. Me. "No." Them, "She must have been your doctor inhouse at Regency." Me. "I've never heard of or met her." Then I was informed that they can't help me unless my primary is in it long term. As far as I know, he isn't even aware that I had the accident. So here I am, stuck at home with issues that came up as a result of the therapy for the original accident. I didn't even see the surgeon and get a diagnosis for this until Thursday. But according to Regency I'd met all of the goals they'd set for me, which I wasn't made privy to. So they couldn't "validate" my being there further to the insurance company. BTW I can't walk down my outside ramp. Take away one of the two stars on my prior review. Hope you read this Ben McKinnon, Administrator.

  • Tracy Nafe
    ★★★★★ 2 years ago

    This facility is MODERN, CLEAN and PROFESSIONAL! We visited many facilities in preparation for my uncles release from hospital to a rehab facility. Every single one was a disappointment. The Regency at the Bluffs is OUTSTANDING! It feels like a step down hospital and not like a 'nursing home'. People are actively working to help every patient get well and go home. It smells clean, there is a large active staff, the staff is very professional and personable. I can't say enough about the quality of the care and attention and the quality of the room and entire building. The positive and happy and productive environment and staff has led my uncle to a radical recovery. THANK YOU FOR ALL OF YOUR WORK! We could not be more grateful for having found this beautiful place for him to get well. I can't begin to imagine where the bad reviews come from. This place is really impressive and a real standout!

About Regency At Bluffs Park

General Information

Legal Business NameRiverview Acquisition Company, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 7, 2012 (7 years)
Capacity71
Residents56
Percent Occupied79%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Regency At Bluffs Park

Regency At Bluffs Park was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintOffer other nutritional food to each resident who will not eat the food served.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

June 28, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Regency At Bluffs Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 10min
ReportedExpected
CNA
1hr 20min
45min
ReportedExpected
LPN
2hr 40min
1hr 25min
ReportedExpected
RN
6hr 10min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

70.8%
93.8%
93.8%
93.8%
92.2%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
45.0%
-
-
50.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.7%
10.7%
8.0%
12.0%
22.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
11.4%
-
-
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
13.0%
9.4%
14.3%
14.8%
12.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antipsychotic medication
22.7%
11.1%
20.0%
13.0%
13.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose need for help with daily activities has increased
9.1%
6.2%
0.0%
0.0%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who lose too much weight
10.8%
16.1%
9.7%
6.6%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
4.2%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a urinary tract infection
13.0%
3.1%
3.6%
3.7%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents experiencing one or more falls with major injury
-
0.0%
0.0%
4.6%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.7%
98.7%
97.2%
97.1%
80.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.1%
92.3%
92.3%
92.3%
79.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
84.2%
80.7%
83.2%
86.9%
71.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who made improvements in function
26.5%
24.0%
14.3%
29.0%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who self-report moderate to severe pain
0.8%
0.8%
1.6%
1.2%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.0%
0.2%
0.5%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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