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Regency At Bluffs Park

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Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • Tracy Nafe
    ★★★★★ 2 months ago

    This facility is MODERN, CLEAN and PROFESSIONAL! We visited many facilities in preparation for my uncles release from hospital to a rehab facility. Every single one was a disappointment. The Regency at the Bluffs is OUTSTANDING! It feels like a step down hospital and not like a 'nursing home'. People are actively working to help every patient get well and go home. It smells clean, there is a large active staff, the staff is very professional and personable. I can't say enough about the quality of the care and attention and the quality of the room and entire building. The positive and happy and productive environment and staff has led my uncle to a radical recovery. THANK YOU FOR ALL OF YOUR WORK! We could not be more grateful for having found this beautiful place for him to get well. I can't begin to imagine where the bad reviews come from. This place is really impressive and a real standout!

  • hazeleyedlady66
    ★★★★★ a month ago

    I went here for 17 days of IV antibiotics after a hospital stay and I liked the whole staff and the services were great and it was clean and the food was good also.

  • Joyce Combs
    ★★★★★ a month ago

    My sister spent a week at Regency at Bluff's Park after jaw cancer surgery. The room was small, and the bed uncomfortable. The room was directly across from the nurses station, yet she could not get assistance after turning on her light. One time she had to run into the hall when she couldn't breathe because she knew that no one would answer. They kept asking if she needed her trachea cleaned, and she couldn't even talk. Finally, the nurse practitioner came and diagnosed a mucus plug. She layed on dirty, bloody sheets as they only change them every 3 days. Company had to ask for them to be changed. They seldom cleaned the room. She emptied her own garbage when it was full. She reported to the doctor that the wound specialist didn't clean her neck, and the doctor told her she just didn't remember. She came from the hospital with a c-diff infection, yet no precautions were taken by the staff. After the medical assistant told her blood pressure was 80/60 she said that he should call a nurse. He just asked if he should retake it. She was on a feeding tube, and the Osmolite food was making her congested and sick. They brought her a tray of jello, coffee and broth that she wasn't allowed to have instead. She told the staff 5 days in a row that the stitches on her chin looked infected and were draining. They said it was fine. In fact, after going back for a hospital doctor appointment they diagnosed her with a pseudomonas infection which took two rounds of Levofloxacin antibiotic to cure it. She also had to have the leak site surgically removed during reconstruction surgery as it had attached itself. She signed a contract when entering to pay $375.00 a day all inclusive. The bill should have been $3,000. Regency charged the insurance company $4,912.58. When I picked up my sister on the last day, she said to me: " I would rather die than go back to a nursing home." I think that says it all.

  • L Wos
    ★★★★★ 8 months ago

    87 yr old mother transferred here after open heart surgery. This place was recommended by U of M as a cardiac rehab facility and they said it was rated 5 stars. Mom must not be in the 5 star place because the Regency at Bluff Park is, in my opinion, less than 1 star. First thing I noticed was the Room was extremely SMALL for being "PRIVATE " and it had a dirty, stained carpet and it SMELLED like urine a foot above the floor next to her bed..... where I found a used glove and zip lock baggie by the waste basket....not in it. The floor had not looked like it had been vacuumed in quite some time. The walls needed repair and a fresh coat of pain. The room itself looked depressing. The window blinds won't open...its broken. I found a " LIVE STINK BUG" sitting in the bathroom inside her toothbrush basin. The room lighting is very poor. Bathroom lighting is excellent. She asked to be assisted with a shower at 6:30am. No one came so she took her shower all alone. I left at 12:30 and lunch still had not been served yet they were coming to take her for OT therapy. Mom had a hip replaced and spent 10 days at the Glacier Hills facility in Ann Arbor. We should have gone back there....but we trusted the U OF M Discharge planner when she said the Regency is better. I'm HERE TO TELL YOU IT IS NOT......NOT BY A LONG SHOT. I can't speak to the "rehab" aspect, but I'm not pleased with the lack of attention to basic needs of the patients nor the overall cleanliness of the facility. Glacier Hills is "the Plaza " where as Regency Bluff is more like Motel 6.

  • james shipley
    ★★★★★ 3 months ago

    My sister laid in blood for over 24 hrs No attention they wouldn't wash her hair They were under staffed.not the place you want to send anyone you know.

About Regency At Bluffs Park

General Information

Legal Business NameRiverview Acquisition Company, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 7, 2012 (5 years)
Capacity71
Residents49
Percent Occupied69%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Regency At Bluffs Park

Regency At Bluffs Park was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 28, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

March 1, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

September 3, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth Inspection1) Provide 3 meals at regular times; 2) serve breakfast within 14 hours of dinner; and 3) offer a snack at bedtime each day.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Regency At Bluffs Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 15min
ReportedExpected
CNA
1hr 5min
45min
ReportedExpected
LPN
1hr 55min
1hr 30min
ReportedExpected
RN
5hr 35min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
72.0%
72.0%
72.0%
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.8%
13.6%
10.0%
19.0%
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
4.5%
5.0%
9.5%
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
15.0%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
11.1%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
4.5%
-
9.5%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
9.1%
4.8%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
4.5%
-
0.0%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
4.3%
4.8%
4.5%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
4.2%
-
-
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.6%
98.9%
98.6%
99.3%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.4%
68.9%
68.9%
68.9%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
90.2%
86.7%
84.1%
83.6%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who made improvements in function
22.2%
5.8%
6.8%
17.5%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
2.2%
1.9%
0.4%
1.3%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who newly received an antipsychotic medication
3.6%
1.8%
0.3%
0.6%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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