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Whitehall Healthcare Center Of Ann Arbor

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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • ★★★★★ 5 months ago

    They Are the worse when my granddad use to go here a long time ago they had dropped him on the ground. My Niece Say they have some very rude staff in there also .

  • ★★★★★ a year ago

    This place in such awful condition, it looks like an abandoned hospital straight out of a horror flick. Everything looks ugly and dirty, and it appears none of the patients are properly watched or taken care of. Patients would be stuck in one place or wander around with little care. The rooms were awfully small with no TV's and a small window. My family took my mother out of the facility nearly as soon as she got there because other patients were coming into her room and looking through her stuff and when we called the facility to address these issues nothing was done. This facility appears to violate so many basic health related conditions it should be a crime to let this place continue running. PLEASE. Send your loved ones ANYWHERE else this place is just terrible.

  • ★★★★★ a year ago

    This is truly a deplorable place. I have seen it from all sides -- i had a relative there and also came there as part of my job --- and it's about what I'd imagine from a poorly run decrepit old age nursing home in a third world country. It's a small crowded smelly place filled with unhappy residents, frequently screaming and crying (to leave or get out or simply for basic compassion) trapped in a loud noisy smelly disruptive cheerless environment that is probably destructive to their health and mental well being. It's hard to imagine this corridor of shame and pain...on a forgotten dirt road on the outskirts of Ann Arbor, is allowed by the State of Michigan to stay in business. No central AC? Check. Decrepit rundown physical conditions? Check. No voice-mail or computer access? Check. Yes, you read that right: this place does not have voice mail or air conditioning and apparently calls itself a health care facility. Everything about this place is subpar and borderline illegal: surly unhappy staff, incompetent medical doctors (it's the Siddqui crime family that operates many of the local subpar health care facilities locally for the poor), and that's before we get to the billing, admissions, and back of the house problems: it costs thousands and thousands of dollars from patients to stay here, and all of the things they are given --- care, food, recreation --- are on the absolute cheap end of quality. Most of the beds are indigent medicaid patients restricted in freedom of movement (all the doors are locked and patients are not permitted to go outside on their own or even rarely with staff) who are given subpar care from a constantly turning over staff of unhappy workers with an unresponsive and punitive management that makes just enough money and does just enough, to not get the whole depressing operation shut down by the State. Good luck if you have a family member here and approach them with concerns...they'll give you a song and dance and fix nothing...if they don't bar you from the facility or maltreat your relative in retribution. Scan down and see the management responding to another post about the roads and unsafe driveway 11 months ago? Yeah...they didn't fix that. It's still like that. I came here off and on for several years...I always dreaded it and was absolutely enervated emotionally and physically from the experience. I can't do justice to how awful a health care facility this antiquated house of horrors is...it should be shut down ASAP by the State and it's a virtual crime that it hasn't been.

  • ★★★★★ a year ago

    This place is a complete joke!!! My mother is in a wheel chair due to a broke back not to mention she has an ileostomy bag and is in amputee as well.... My mother left bc she wasn't being cared for properly! Big kicker is this they will not release her medication that consists of pain meds, seizure meds, antipsychotic medication and many others that my mother takes on a daily basis since she has left she has had two seizures because they will not release her medication!!! If something happens to my mother because they won't release her medicine that place is going to have bigger problems than potholes in their driveway!!

  • ★★★★★ 2 years ago

    Place looks disgusting inside and out. If they can't even fix the potholes in their main driveway how are we supposed to to trust them with our love ones. The place is poorly lit at night and miles away from the nearest hospital.

About Whitehall Healthcare Center Of Ann Arbor

General Information

Legal Business NameWhitehall Of Ann Arbor Healthcare, LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 28, 1996 (21 years)
Capacity102
Residents88
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Whitehall Healthcare Center Of Ann Arbor

Whitehall Healthcare Center Of Ann Arbor
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 21, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

August 16, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

May 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

March 23, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionProvide routine and 24-hour emergency dental care for each resident.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionMaintain comfortable sound levels.
DFewPotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionProvide proper discharge planning and communication, of the resident's health status and summary of the resident's nursing home stay.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
BSomePotential for Minimal HarmHealth InspectionProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

October 4, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaintProvide written records when a resident is transferred or discharged.

July 28, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 14, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
CManyPotential for Minimal HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
CManyPotential for Minimal HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmComplaint+InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
BSomePotential for Minimal HarmHealth InspectionProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

April 10, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintKeep all essential equipment working safely.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.

February 20, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

January 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$10,238 fine
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Whitehall Healthcare Center Of Ann Arbor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

35min
2hr 15min
ReportedExpected
CNA
1hr 35min
40min
ReportedExpected
LPN
1hr 40min
60min
ReportedExpected
RN
3hr 45min
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.7%
97.9%
97.9%
97.9%
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.9%
93.7%
89.2%
96.1%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
22.5%
17.1%
16.7%
17.2%
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
9.9%
6.9%
9.6%
7.2%
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
37.5%
16.3%
56.4%
19.9%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose ability to move independently worsened
11.0%
11.9%
15.7%
15.2%
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antipsychotic medication
16.9%
25.8%
46.0%
24.6%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose need for help with daily activities has increased
3.9%
2.5%
4.7%
6.6%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who self-report moderate to severe pain
4.7%
1.3%
6.0%
6.6%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who lose too much weight
12.2%
9.8%
6.2%
2.2%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.3%
5.2%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who have depressive symptoms
4.7%
8.9%
6.0%
1.3%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a urinary tract infection
1.2%
1.3%
3.6%
5.2%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents experiencing one or more falls with major injury
3.2%
1.8%
1.9%
2.4%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

86.8%
81.4%
86.0%
94.7%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
68.3%
78.6%
78.6%
78.6%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
19.0%
32.0%
24.0%
8.0%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
-
-
3.7%
4.3%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
2.3%
2.5%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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