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Heartland Health Care Center-Battle Creek

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Reviews Rimportant
    ★★★★★ 2 months ago

    I had a very pleasant experience at Heartland. I read others reviews and I'm amazed at what they have had to say. I know people only tend to complain when they are upset but you have to stop and take the time to appreciate all of the good that comes out of a place also. There is no such thing as a perfect place. My family member would have much rather been at home but that wasn't possible. I really can't say enough positive things about what this place has done for my family. The therapy, the socialism, the care. I brought my family member home a happier and healthier person than they were before they came. I know we would choose Heartland if we had to again. My dearest thank you to all of you.

  • Morris Banks
    ★★★★★ 3 months ago

    I volunteer my time to play the piano in nursing homes. Last fall I offered to volunteer my time to play the piano once a month at Heartland. The staff were very disrespectful towards me and had the nerve to ask me to submit to a criminal background check just to play hymns on the piano. I have never ran into this at any of the other nursing homes I volunteer at.

  • Debra Bomer
    ★★★★★ a month ago

    My Mom was sent to Heartland for Rehab after a stay in the hospital before returning home. She was there for just a few days. She has an ostomy bag and a pic line. She is to be hooked up to a nutritional supplement every night which runs thru the night. She is only suppose to eat soft foods easy to digest and very limited amounts during the day as her stomach does not digest food. She is not allowed greens, gassy type foods, etc. Her first day there my Dad specifically told the Dietitian of her food intake. She also has to have her ostomy bag emptied every couple of hours as it fills it tends to rupture and then will leak all over her pic line which is placed directly under her ostomy. The aides/nurses continually let the bag rupture and spill on to her pic line, they did not cap the end of the pic line which would cause infection. As my Mom needed assistance getting up to the bathroom, she would use the call button and it took literally over a half hour most time for someone to show up. My Dad would help her before the nurse even showed up. They also from shift to shift did not get proper instructions from the kitchen and pushed my Mom to eat rice, broccoli, and different foods she is unable to digest. My Dad brought her home for a visit and she was taken by ambulance to the hospital from throwing up and because of the undigested food they made her eat. Her skin was burnt around the ostomy site as they did not know how to care for her ostomy and the pic line site had to be cleaned and sterilized as it was not taken care of properly. Needless to say I will not recommend Heartland to any one with special needs and instructions as they do not follow them at all. Thanks to Heartland for the lack of care of my Mom who is now back in the hospital

  • Kellie Dunfield
    ★★★★★ 2 months ago

    Previously I had written a pretty rough review. Mrs. Zemmerman called me and addressed the issues. Let me explain that when a loved one has had a stroke its rough on everyone. Over all Heartland gave my husband a safe place to go until he was healthy enough to come home. They did arrange all tranportation. They also arranged after care. My husband came home yestersay and as I write this I am waiting on his doctor. The important thing is that he was kept safe. He was treated with respect. Some of the smaller issues...his food and clothing are being worked on. Given his options overall I am glad we chose Heartland. Oh and let me also say I was allowed to drop in on him and speak with his doctors, nurses, physical therapist, etc. And they showed me to use his home care equipment which they also arranged.

  • boogy man
    ★★★★★ a year ago

    My experience was not what I was led to believe. I could have done much better if the management would have been a partner in my healing and listened to my needs like I was led to believe when I chose them. I know my health situation much better than anyone and they only did what they needed to to get to the insurance money and disregarded my input. I was treated like an inmate and found them to be inflexible to my wishes. When the insurance notified them suddenly that it would stop paying, I was immediately told to leave. I was told that I could be discharged to a homeless shelter as they have done to people in the past until I could get my affairs in order even though I was not fully healed and could not even walk yet. Maybe they were following the letter of the law as they said but it is not the family atmosphere that it conveys. Unless you are a vegetable willing to be told what to do 24 hours a day and have the funds for them to draw on at their will I would look a little harder. Do your homework. I was in the hospital in serious condition with no help when I was approached by them. Wish I could have done my homework. By the way, most of the employees are wonderful and compassionate and genuine. It is the rigid corporate structure and the so called leadership that sets the tone. I would call it hostile for people who want to make any choices of their own. I contacted the corporate office to discuss my concerns prior to the insurance lapsing but never got a response, even to acknowledge my call. They are too big and successful to care.

About Heartland Health Care Center-Battle Creek

General Information

Legal Business NameHeartland Of Battle Creek Mi LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1968 ()
Capacity65
Residents51
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center-Battle Creek

Heartland Health Care Center-Battle Creek was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

March 27, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
BSomePotential for Minimal HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

February 4, 2014 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$5,005 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center-Battle Creek require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 25min
ReportedExpected
CNA
1hr 5min
45min
ReportedExpected
LPN
35min
1hr 20min
ReportedExpected
RN
4hr
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
94.7%
94.7%
94.7%
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
90.9%
88.2%
94.3%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
47.6%
-
-
-
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.6%
29.6%
22.2%
17.9%
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
28.3%
23.1%
13.1%
19.2%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose ability to move independently worsened
2.8%
9.1%
11.8%
8.8%
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antipsychotic medication
10.3%
18.5%
11.1%
17.9%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose need for help with daily activities has increased
3.2%
3.2%
0.0%
-
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
2.8%
9.1%
11.8%
26.5%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
0.0%
-
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who have depressive symptoms
0.0%
6.1%
0.0%
0.0%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents experiencing one or more falls with major injury
6.6%
3.6%
3.2%
9.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.1%
96.6%
96.6%
96.6%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.3%
90.5%
90.5%
90.5%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
86.8%
70.4%
70.2%
78.8%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who made improvements in function
5.7%
9.5%
25.0%
26.7%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.0%
2.2%
1.1%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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