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Hallmark Living Benton Harbor

  1. Skilled Nursing Home Facilities
  2. Michigan
  3. Benton Harbor Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • Too Late
    ★★★★★ 2 years ago

    Filthy, lazy workers this place is not fit for a pet yet a loved one. Your loved will be neglected if put in this place. DO NOT BRING ANYONE HERE!!

  • Rebecca Hunter
    ★★★★★ 2 years ago

    The smell of urine and feces is overwhelming like the residents sit in it all day. Some of the staff were pleasant but most were rude and gave nasty looks at visitors. I don't trust it and you can definitely tell the people aren't happy.

  • lillie dickerson
    ★★★★★ 3 years ago

    My aunt is a resident at the facility and relatives go in from time to time to visit. Reportedly, the area where my aunt resides has residents walking around smelly with feces. My aunt has had several falls since being in the facility. In respects to professionalism, we have recently had to deal with the Administrator, Jeff Cohen and he was very belligerent and arrogant. We had to speak with him on a business matter and he and his staff would make promises that they didn't keep and when we would keep trying to call, we wouldn't get a the truth or would not get any response, Recently, he accused us of harassing his staff. He is one of the most unprofessional and arrogant person that is in charge of a facility. I would not recommend this facility.

About Hallmark Living Benton Harbor

General Information

Legal Business NameOrchard Grove Nursing & Rehab Center, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 16, 1993 (26 years)
Capacity95
Residents70
Percent Occupied74%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hallmark Living Benton Harbor

Hallmark Living Benton Harbor was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
ESomePotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
ESomePotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

May 25, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hallmark Living Benton Harbor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 25min
ReportedExpected
CNA
35min
35min
ReportedExpected
LPN
35min
50min
ReportedExpected
RN
3hr
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

45.3%
79.2%
79.2%
79.2%
92.2%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.0%
92.9%
98.4%
100.0%
92.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
43.5%
50.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
32.8%
30.3%
26.2%
20.6%
22.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.8%
7.9%
9.9%
10.2%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose ability to move independently worsened
30.6%
30.2%
28.1%
28.1%
12.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antipsychotic medication
6.8%
9.8%
8.9%
1.8%
13.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose need for help with daily activities has increased
1.5%
2.9%
4.8%
3.0%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
0.0%
0.0%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who self-report moderate to severe pain
6.0%
6.2%
13.3%
9.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of high risk long-stay residents with pressure ulcers
2.9%
0.0%
0.0%
3.6%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a urinary tract infection
4.3%
2.9%
1.6%
0.0%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents experiencing one or more falls with major injury
1.1%
0.9%
0.0%
0.0%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
11.6%
11.4%
12.5%
11.9%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

74.2%
93.8%
71.4%
63.8%
80.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
22.2%
71.9%
71.9%
71.9%
79.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
71.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
9.5%
7.4%
9.7%
10.7%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
1.9%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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