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Heartland Health Care Center-Bloomfield Hills

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    The people who work here are possibly the most difficult human beings to try to work with. They will do anything they can to not do there job and they do not even try to hide it. My father stayed here about 3 years ago and they where not nearly this bad (still not good). This last visit was like hell, they told me to my face that they didnt want to do the paper work to get my father to my graduation because it was "to much work" when we had been asking them to do this for 3weeks, they waited till the last possible day to do this, literally the day before and the only reason he was there is because my family cried and BEGGED them to do there jobs. We where supposed to get on a plane and move states shortly after he got out, we need special equipment to do this and they told us they had it all set and it would be at the house after his discharge, (that was a month and a half ago) we still have not received this equipment making us cancel our fight and be here for a month extra. We have call and tried everything we can to find out why this equipment isnt here but they remain to be rude and unhelpful, i dont even believe they tried to get him this equipment and lied about it, just like they did about the graduation thing until one of them slipped and said they had nothing about him going to graduation because no one wanted to do the work.... 3 weeks they had to do this work that they some how got done in an hour after we made them...i never thought they could have caused so much anger and frustration in my familys life and in general all the problems they caused ( way to many to type about here) If you are thinking about putting your loved one in here I suggest you run as far in the other direction as you can unless you like headaces, people not doing there jobs and your loved ones ignored on a daily basis... please HEED MY WARNING

  • ★★★★★ 2 months ago

    I have just arrived from Montana to be with my mother who is now in Hospice Care the staff has been fabulous the hospice nurse absolutely the best I am very happy with the care that I see my mother has received. The hospice nurse even contacted a priest to come and give my mother the anointing of the sick I am so grateful.

  • ★★★★★ 4 months ago

    This facility has heating issues. No heat when temperatures drop into the 40's. Room temperature was 58 degree. Family members put in complaints and was told maintenance could not come till the morning. We had her moved to a different room the next day and still same issue with temperature at 61 degree. Put call into management Doug and Kathy and went right to answering machine. Violation code?

  • ★★★★★ 5 months ago

    I just called the facility for them to ask a patient there if I could bring her anything when I visit. The woman mumbled, "you have to ask her yourself" and then hung up on me! I have been reading the reviews on google and they're horrible! I wouldn't give one star if there was an option to do so. This patient does not have a cell phone either....how sad.

  • ★★★★★ a year ago

    My stay at HMC was not a pleasant one. Had several issues with aids, nurses and administration. Will not get into details due to pending written complaints to the attorney general. Would never recommend, nor will I ever return.. had issues with W. Bloomfield location 9 years ago with a doctor.Poorly ran. Only plus, the physical therapists were exceptional!!!

About Heartland Health Care Center-Bloomfield Hills

General Information

Legal Business NameHeartland-Georgian Bloomfield Of Bloomfield Hills Mi LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 7, 1972 (45 years)
Capacity159
Residents90
Percent Occupied57%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsNone
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center-Bloomfield Hills

Heartland Health Care Center-Bloomfield Hills
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 30, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

June 9, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 2, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

December 2, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

November 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.

September 24, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

February 4, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

December 10, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProtect a residents' right to refuse some types of non-requested transfers within the nursing home.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center-Bloomfield Hills require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 35min
ReportedExpected
CNA
1hr 60min
45min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
4hr 45min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.8%
88.0%
88.0%
88.0%
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.0%
98.7%
97.3%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.0%
44.8%
62.5%
55.6%
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.0%
21.7%
22.1%
24.6%
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.4%
2.7%
14.9%
12.1%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose ability to move independently worsened
6.1%
17.2%
13.2%
12.9%
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antipsychotic medication
14.0%
6.7%
4.5%
20.0%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose need for help with daily activities has increased
17.8%
24.2%
29.2%
19.4%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who self-report moderate to severe pain
5.9%
6.3%
6.6%
2.7%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who lose too much weight
18.8%
22.6%
24.2%
15.0%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of high risk long-stay residents with pressure ulcers
4.3%
4.5%
14.8%
2.9%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who have depressive symptoms
3.8%
4.7%
9.2%
6.8%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a urinary tract infection
3.8%
3.0%
3.9%
2.7%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents experiencing one or more falls with major injury
5.3%
10.7%
4.2%
1.4%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.9%
95.8%
95.5%
91.8%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.8%
93.1%
93.1%
93.1%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.3%
80.0%
73.5%
74.6%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who made improvements in function
26.0%
33.0%
37.0%
34.6%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
1.5%
1.7%
2.0%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.8%
0.8%
0.3%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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