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Heartland Health Care Center-Dearborn Heights

  1. Skilled Nursing Home Facilities
  2. Michigan
  3. Dearborn Heights Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Curtis HARVEY
    ★★★★★ 3 months ago

    Heartland is one of the best rehab place I have been in since I have needed to go to rehab centers on and off for the past five years. Every employee is experienced, helpful and kind. They will stop to ask if you need anything or any help, they do help out each other and work great as a team. I will recommend heartland Dearborn heights to anyone needing rehab or long term care. All employees from office staff down have been excellent and get the job done! The administrator Tracey is wonderful and is loving and kind to all, she makes sure that the building is run professionally at times

  • Elizabeth Jones
    ★★★★★ a week ago

    Someone in my family is here right now and I can say she truly receives great care, I know a lot of the reviews on here are negative but I'm so happy to see the great staff and nurses she had, the place is clean, food is good, visiting hours are very generous I'm very happy keep it up!

  • Amber Harris
    ★★★★★ 5 months ago

    I finally feel able to speak about the amount of pain this faculty in this facility. Long story short, my mother began bleeding from her fistula site, I screamed to the top of my lungs for help. She has had stokes in the past and lost feeling in the her arm, so she didn't know she was bleeding. We were in the main dining area. No one came. I had to leave my bleeding bother to run and find someone. needless to say. she would not be alive had I not been there. As EMS moved her to the ambulance, I washed my hands &arms of all of my mothers blood as I heard two staff member say in the most dismissive tone of voice, "Girl I heard that screaming" -- So you all heard the screaming but did nothing. Awesome job..

  • Justine Furnari
    ★★★★★ 5 months ago

    I have many issues with the care and wait time for care. If you press the nurses call button, expect them to come atleast an hour or longer, no matter the reason. Who leaves patients sitting on bed pans for an hour? Heartland does and when family complains, their solution is a diaper. Wow...really, for people who haven't had an accident. After back surgery, physical therapy is very important and is supposed to be twice a day. On a good day, it is watching my mother struggle with direction, to scoot from her bed onto a wheelchair to sit in the chair for a few hours ...nothing else, if they come for her at all. And you never see a doctor once you're here either. The "lobby" is the only thing I'll give compliment to. So disgusted with this place.

  • Bill Germain
    ★★★★★ 5 months ago

    Recently had an elderly family member develop dementia and admitted her here.Less than a week and already looking into other options .They don't even answer the phones and no voicemail? Wth

About Heartland Health Care Center-Dearborn Heights

General Information

Legal Business NameHeartland Of Dearborn Heights Mi LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 1, 1983 (37 years)
Capacity124
Residents103
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center-Dearborn Heights

Heartland Health Care Center-Dearborn Heights was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 19, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

December 22, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$10,200 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center-Dearborn Heights require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 45min
ReportedExpected
CNA
55min
50min
ReportedExpected
LPN
50min
1hr 25min
ReportedExpected
RN
3hr 35min
4hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.8%
80.8%
80.8%
80.8%
92.2%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.5%
93.2%
97.6%
95.3%
92.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
66.7%
-
-
-
50.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.4%
14.6%
15.4%
17.5%
22.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.5%
26.6%
24.7%
-
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
6.4%
4.5%
2.4%
4.7%
12.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antipsychotic medication
15.6%
5.1%
7.7%
5.0%
13.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose need for help with daily activities has increased
10.6%
7.0%
7.1%
7.1%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who lose too much weight
4.4%
15.8%
10.4%
7.3%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who self-report moderate to severe pain
23.1%
26.3%
15.0%
13.2%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of high risk long-stay residents with pressure ulcers
4.8%
2.4%
2.7%
5.1%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who have depressive symptoms
4.3%
2.3%
0.0%
2.4%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a urinary tract infection
0.0%
2.3%
2.4%
2.3%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents experiencing one or more falls with major injury
2.6%
1.1%
1.3%
4.5%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

84.3%
85.7%
85.9%
90.1%
80.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
67.6%
73.6%
73.6%
73.6%
79.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.0%
79.9%
81.4%
81.1%
71.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who made improvements in function
31.0%
27.9%
25.8%
31.7%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
1.9%
1.5%
0.8%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
0.8%
0.7%
0.3%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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