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Heartland Health Care Center-Dearborn Heights

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Debbie Setzke
    ★★★★★ 5 months ago

    My friend was here a few years ago and was treated wonderful. He was there for rehab.

  • kimberly foster
    ★★★★★ 10 months ago

    Why is it that the patients can freely roam the building especially the ones that have dementia which are roaming into other patients room getting into their beds taking there clothes off not once but twice someone needs to watch them very closely I know what it cost to provide care for different levels of care but you guys are not doing it I've seen some horrible things going on in that place which I strongly feel needs attention real quick I've witnessed nursing staff totally ignore patients and all could think if that was my loved one then I've also seen them sit and laugh at patients I've also seen them allow a person to leave in just a hospital gown in freezing weather the nerve of this place makes me think it's just for the money well I'm gonna submit a notarized letter to the state along with Medicare and Medicaid to let them know how this place is being ran if you or the staff don't like caring for folks then let them go where they will be cared for it saddens me to think how people can treat others just to let you know KARMA do exist

  • Beth Stewart
    ★★★★★ 2 years ago

    I'm going to be watching your staff while my daughter is in your care! After a month there I am sure I will be able to give a detailed and accurate review of your place at Heartland! People need to know there is a SAFE AND FRIENDLY place for their loved ones to go to when they need additional care after an extended hospital stay! They need caring staff that will attend to their needs in a friendly manner (If any one on staff is having a bad day they should leave the scowls outside the doors before they start their work day w/their patients!) These patients need your understanding and help to get through their stay! So I pray you are the best facility out there to care for my daughter during her recovery! I'm watching you! So you will get 5 stars as of today! 8-5-15 I sincerely hope you keep this rating at 5 stars over the next 4 to 6 weeks! Sincerely, Beth Stewart

  • Joey ??
    ★★★★★ a year ago

    My mom was there for a few months on the rehab side they medicare and it was ok. The medicade side smells like urine and they treat the patients like animals. On the rehab side some aids suck and some are really nice as with the nurses. The call button is non existent because they are ignored and if your not there with you family member on a daily basis they are treated really ignored and treated differently. They are very understaffed with nurses because one nurse has like 10 to 20 patients per shift. The admission clerk thinks she is "God" and treats the staff like crap along with me. She was very rude, belittling and talked down to me like I was a child. The staff (nurses and aids) even hate her and told me how I need to complain because if they do they are ignored and get in trouble and management does nothing about it or listen. I will think twice before I put my mother back in this facility.

  • Marie Lopez
    ★★★★★ a year ago

    Well I live 4hours away n I noticed when I visited my aunt there's no one offering to helpor greet you n they don't have much of a friendly attitude when they do come in the room. There rooms look like a hospital instead of homey feeling not enough room for a small chair to put your feet up. My poor aunt I worked #25 yrs in homecare I am now disabled if I could I.yake my aunt home with me.

About Heartland Health Care Center-Dearborn Heights

General Information

Legal Business NameHeartland Of Dearborn Heights Mi LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 1, 1983 (35 years)
Capacity124
Residents113
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center-Dearborn Heights

Heartland Health Care Center-Dearborn Heights
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 11, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DFewPotential for HarmComplaintEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

December 22, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$10,200 fine
JFewImmediate JeopardyComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
GFewActual HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
CManyPotential for Minimal HarmHealth InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
CManyPotential for Minimal HarmComplaint+InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
DFewPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionEvaluate a residents decrease in social interaction or increase in depressive behaviors and determine if the behavioral changes were avoidable if these problems did not exist before.

April 3, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHonor a residents' rights as a residents of the nursing home, free of coercion and reprisal, and as citizens or residents of the United States.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center-Dearborn Heights require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 35min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
55min
1hr 20min
ReportedExpected
RN
3hr 60min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

81.6%
93.8%
93.8%
93.8%
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
79.5%
82.2%
80.0%
92.9%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.4%
4.3%
14.0%
14.3%
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
24.3%
19.2%
41.1%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
5.1%
6.7%
6.7%
4.8%
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antipsychotic medication
12.9%
18.6%
2.5%
14.3%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose need for help with daily activities has increased
24.4%
20.0%
15.0%
3.2%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who self-report moderate to severe pain
10.8%
2.2%
6.7%
7.9%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who lose too much weight
9.1%
2.4%
7.7%
17.6%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of high risk long-stay residents with pressure ulcers
0.0%
5.0%
0.0%
7.9%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who have depressive symptoms
0.0%
6.7%
2.2%
2.6%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents experiencing one or more falls with major injury
5.2%
8.1%
6.0%
3.9%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

62.8%
73.2%
82.4%
84.9%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
61.7%
67.6%
67.6%
67.6%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
83.5%
85.4%
87.9%
81.7%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who made improvements in function
33.7%
35.9%
30.4%
27.9%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
1.1%
1.1%
0.6%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
1.6%
0.8%
0.8%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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