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Ambassador Nursing And Rehabilitation Center

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  2. Michigan
  3. Detroit Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • FELICIA SINGLETON
    ★★★★★ 6 months ago

    THIS PLACE IS AWFUL. THEY HAVE OLD MACHINES. THE MEDICAL ASSISTANT DON'T TAKE OF PATIENTS LIKE THEY SHOULD. THE FEMALE EMPLOYEES HIT ON THE PATIENTS ESPECIALLY THE YOUNG ONES. ASSUMING THE PATIENTS HAVE MONEY. THE FOOD IS TERRIBLE AND NEVER HOT WHEN THEY GET IT. HOUSEKEEPING DO NOT KEEP THE ROOMS CLEAN. I WOULDN'T RECOMMEND THIS PLACE TO ANYONE

  • Dina Ivy
    ★★★★★ a year ago

    Ambassador is an AWESOME place to work. The home like setting makes the environment comfortable for the residents and staff. We pride ourselves on hospitality and premium care. I would recommend this facility for long term and short term rehabilitation patients. ??????????????

  • DOUBLE DEE
    ★★★★★ a year ago

    Horrible and unethical treatment of patients staff "borrows" money and items from patients, my family member had items stolen on hospital stays. My family member have had frequent bedsores and infections from improper hygienic care. Most of staff are insensitive, and demeaning to patients. Food is inedible for diabetic and high blood pressure patients. Heavily salted and barely any other food options for patients with specialized diets. My family member is afraid if I complain to staff they will receive retaliation from staff. They also was given wrong medication and barely is seen by any physician. My family member was not given proper rehabilitation after an stroke. Some of staff is rude and conducts in "gossip" about other staff members and patients. Staff is heard often fighting with each other in the hallways. For the price I would expect more however you get what you pay for..will be moving my family member as soon as possible. Update: if the owner is really interested and concerned about this business he should do a surprise unexpected visit do this facility and see for themselves the pure negligence that goes on at this facility. Only then you would truly understand the negative reviews that were given.

  • Cee Kirby
    ★★★★★ 6 months ago

    BED BUG ALERT !!!!!!!!!These nasty people that's works there I cluding the boss knows there s bed bugs is surrounded around those residents and they acting as if it's normal and elderly people is suffering getting bites and this place needs to get shut down and will be reported to fox news.

  • Gloria Clark
    ★★★★★ a year ago

    I have never set foot in the place but the way they sent my brother to the hospital was deplorable. Multiple open wounds, a nasty bruise on his head from a fall, he was full of infection including [urinary tract, septicemia and a yeast infection {in his mouth}]. I have been seeking to remove him from there and I now feel I have the proof that they are not taking care of him.

About Ambassador Nursing And Rehabilitation Center

General Information

Legal Business NameMoroun Nursing Center Of Detroit, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 6, 1967 ()
Capacity176
Residents161
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Ambassador Nursing And Rehabilitation Center

Ambassador Nursing And Rehabilitation Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 23, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintMake sure that a doctor approves a resident's admission in writing and that each resident remains under the care of a doctor.

March 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
ESomePotential for HarmHealth InspectionHave enough outside ventilation via a window or mechanical ventilation, or both.
ESomePotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
CManyPotential for Minimal HarmHealth InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep complete, dated laboratory records in the resident's file.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
BSomePotential for Minimal HarmHealth InspectionProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

February 1, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$21,154 fine
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

September 29, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.

April 28, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$9,945 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Ambassador Nursing And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 25min
2hr 25min
ReportedExpected
CNA

40min
ReportedExpected
LPN
20min
1hr
ReportedExpected
RN
3hr 45min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

80.1%
89.9%
89.9%
89.9%
92.2%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.5%
91.5%
92.6%
91.9%
92.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.0%
55.6%
46.2%
41.7%
50.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.7%
11.5%
13.7%
12.4%
22.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
6.0%
16.0%
13.9%
13.8%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose ability to move independently worsened
8.9%
3.5%
3.7%
8.1%
12.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antipsychotic medication
4.1%
13.4%
8.8%
14.7%
13.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose need for help with daily activities has increased
6.5%
8.0%
2.9%
6.0%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who lose too much weight
11.5%
13.0%
10.2%
12.2%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of high risk long-stay residents with pressure ulcers
3.8%
2.4%
2.5%
3.7%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who have depressive symptoms
0.7%
5.0%
0.0%
2.3%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a urinary tract infection
0.7%
2.1%
0.7%
0.7%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents experiencing one or more falls with major injury
2.8%
3.3%
1.2%
2.4%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

37.6%
29.9%
21.0%
22.4%
80.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
32.8%
25.5%
25.5%
25.5%
79.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
89.4%
88.6%
86.7%
88.9%
71.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who made improvements in function
2.7%
3.8%
5.3%
2.0%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
0.9%
0.8%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who newly received an antipsychotic medication
1.9%
1.2%
0.9%
1.9%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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