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Burcham Hills Retirement Ctr

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Jordan Jackson
    ★★★★★ 6 months ago

    Well equipped facility. Incapable of providing adequate care for those with dementia/memory problems.

  • Joan Holda
    ★★★★★ 3 years ago

    Burcham Hills has been in the Lansing area for over 40 years. The positive reputation we have in this community is reflected by the extremely high customer service ratings we receive. DOING THE RIGHT THING is important in everything we do. Applicants and employees who are dedicated to doing the right thing and dedicated to the culture of strong customer service and care are very important to our culture. It is great at the end of every day to know that you made a positive difference. The longevity of our employees is very high for this industry. Resident satisfaction and care is a top priority.

  • Howard Krieger
    ★★★★★ 3 years ago

    Was lured out here under the false pretense of an interview, but was instead confronted with two very rude disinterested people who simply wanted to argue. It never ceases to amaze me how people who want to work in the human services field can have absolutely no people skills, and lack even remedial civility. If these women represent the facility then I would be very concerned about what goes on here on a day to day basis. Uncivil behavior often hurts morale and work quality. Overall, I am personally disappointed that my time was wasted in such a severe manner.

  • A Google User
    ★★★★★ 5 years ago

    Burcham hills in not a good home for anyone. They treat their residence very bad. I used to work there. They do not train staff. The nursing staff lies about falls to family members and bout the level of care they are getting. If a resident is getting on there nerve they will drug them to keep them quit. They do not like when caregivers give them they extra care that they may need. They are racist I have seen them treat black staff different from white staff. I got advanced over the black girl that trained me just because im white. I heard some people in the office talking bout the black girls that worked there who all where really nice and caring and professional. The head of nursing carl was a jerk and didn't care bout his staff until it made him look bad. He did not address caregiver issues. Martha is so rude and writes up only the non white staff. I was disgusted after 2 months and quit. I would say never put you loved one there or work there looks are very deceiving ..

  • Andreas Koutouzos
    ★★★★★ 7 months ago

About Burcham Hills Retirement Ctr

General Information

Legal Business NameBurcham Hills Retirement Center Ii
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1978 (39 years)
Capacity133
Residents112
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Burcham Hills Retirement Ctr

Burcham Hills Retirement Ctr was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 31, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
CManyPotential for Minimal HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave enough outside ventilation via a window or mechanical ventilation, or both.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
BSomePotential for Minimal HarmHealth InspectionMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.

July 28, 2016 - 1 year ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,121 fine
GFewActual HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

March 24, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

July 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionMake sure that doctors visit residents regularly, as required.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Burcham Hills Retirement Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 30min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
1hr 20min
1hr 5min
ReportedExpected
RN
4hr 20min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.7%
96.1%
96.1%
96.1%
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.0%
56.2%
50.0%
57.6%
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.5%
20.0%
22.4%
20.6%
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.1%
23.9%
21.1%
9.2%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose ability to move independently worsened
21.5%
18.3%
16.4%
16.9%
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antipsychotic medication
12.3%
8.3%
8.2%
9.8%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose need for help with daily activities has increased
7.9%
7.4%
1.6%
6.9%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who self-report moderate to severe pain
8.5%
9.2%
5.9%
9.0%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
2.1%
0.0%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of high risk long-stay residents with pressure ulcers
1.5%
10.0%
5.0%
3.2%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who have depressive symptoms
0.0%
7.7%
2.9%
1.5%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a urinary tract infection
1.4%
0.0%
2.9%
4.4%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents experiencing one or more falls with major injury
1.5%
0.0%
0.0%
1.3%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.4%
95.8%
97.8%
95.2%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.6%
86.5%
86.5%
86.5%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
56.8%
55.6%
58.1%
65.2%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who made improvements in function
18.4%
18.1%
16.8%
20.0%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
2.3%
2.5%
1.5%
1.6%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.0%
0.0%
0.3%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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