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Sanctuary At Fraser Villa

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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • ★★★★★ a month ago

    My 91 year old mom who is blind due to macular degeneration was in here. She fell at her assisted living place and went to Fraser Villa for Physical and Occupational therapy. She is in a wheel chair and has more problems then when she first arrived. She got cuts on both shins of her legs because I believe the aids forget all the time that she is blind. When she gets a shower, they didn't change the bandages. I know this because they put the dates on top of the bandages. When we were there, they forgot to get her for dinner in the dining area, so I brought her down. When you ask about these things, they just say they are sorry. One time they completely for got to get my mom for dinner and when they remembered, she was sitting by herself in the dining room after everyone left just eating cottage cheese and some fruit, because that is what they had left. My sister found her there sitting alone. The nurses are always on there computers. It is hard to get an answer from any of them. Some of the aids are nice, but others seem like your bothering them. Many other sloppy mistakes too. So if you do decided on this place, you better plan on being there all the time to stay on top of them. They won't like that either . I will say the physical and occupational therapy was good, but the living area needs to communicate with each other and family.

  • ★★★★★ 3 months ago

    I would NEVER send a loved one to this rehab facility, especially if they have suffered from a stroke! I have served in the military for over 28 years and have never seen such blatant disregard for concerns and complaints! I toured this facility based on their 5 star rating and thought it was great, because my father would have his own room. After my father suffered stroke like symptoms, he was sent to this facility for rehab. Within two weeks of staying there he had become lethargic and unresponsive. I requested simple blood tests, etc and when asked for the results from the LPNs, I was rudely told he was fine. After another week, I trusted my gut instinct and requested an ambulance to take him back to the hospital. He was immediately admitted into the hospital. According to the ER Doc, he could not understand why his medical issues were not caught by the medical staff at the rehab center. After spending two weeks in the hospital he was forced to go back to Fraser Villa, because according the hospital, it was the only facility that would accept him with his medical condition. After spending about 10 days there, I learned from my father that the night time aide had been hitting him and he wanted to get out of there. I thought maybe he misunderstood, so I went and talked to the man across the hall and his daughter who were friends of mine and asked if they had the same concern. She said, she reported the aide a week ago for verbally berating and threatening her father. The rehab center's solution was to remove him as her father's aide. (We later found out that the aide had returned to her father's room at night and threatened him again for reporting him). I immediately reported it to management. They later came in to investigate and my father reported how the aide punched him in the face and his name started with "D". When they were done, I asked them if the abuse was confirmed would they report it to the state. They said, "they may or may not report it." I was concerned this person could possibly go to another facility and do the same thing to someone else. I then contacted the Fraser Police Department and it is currently under investigation. My father told me, he did not feel safe there and concern for his safety, I brought him home that day. Before I left, senior management came up to me and asked why did I call the police and not give them the chance to resolve the issue. I explained to her I did not feel confident in their process to resolve issues and if they would have resolved the situation appropriately with the man across the hall my father would never have been abused.

  • ★★★★★ a year ago

    Fraser Villa is a beautiful facility and the private rooms allow patients to rest comfortably and feel at home. The staff is very helpful although the receptionist seems to have an "attitude" on a regular basis. While the nurses are competent and offer good care, they can be very loud in the hallways often forgetting that patients are trying to rest in the rooms right next to them. I'm sure this is due to their familiarity in the workplace but it is still very inconsiderate of those trying to rehabilitate. Overall, the facility is excellent. The staff could use a little work with communication and rapport with family members. How about introducing yourself and welcoming the family when you see them? How about explaining their care and how we can help? Your job may be routine but it's a new and often intimidating experience for many of your patients and their caretakers. An area that could use some work.

  • ★★★★★ a year ago

    Very caring staff, clean facilities, quite and relaxing atmosphere.

  • ★★★★★ a year ago

    Very clean, staff is kind and attentive.

About Sanctuary At Fraser Villa

General Information

Legal Business NameTrinity Continuing Care Services
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 6, 1986 (32 years)
Capacity154
Residents143
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sanctuary At Fraser Villa

Sanctuary At Fraser Villa
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 16, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

September 15, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

July 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sanctuary At Fraser Villa require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 25min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
35min
1hr 10min
ReportedExpected
RN
3hr 30min
4hr 15min
ReportedExpected
Total Nursing

Quality Measures for Long Stay Residents

96.7%
97.8%
97.8%
97.8%
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
97.6%
96.5%
96.6%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
68.8%
-
78.8%
73.7%
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.0%
14.7%
21.9%
24.1%
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.9%
12.0%
17.2%
7.4%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose ability to move independently worsened
11.5%
12.2%
12.2%
10.7%
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antipsychotic medication
10.4%
17.6%
20.8%
10.3%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who self-report moderate to severe pain
3.4%
1.2%
4.9%
5.7%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who lose too much weight
1.2%
1.3%
1.4%
1.2%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who have depressive symptoms
4.4%
6.0%
9.8%
0.0%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
1.1%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
1.0%
0.9%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.7%
99.4%
98.7%
98.7%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.5%
98.8%
98.8%
98.8%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
88.8%
85.7%
80.5%
77.5%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who made improvements in function
5.6%
6.9%
12.3%
9.2%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
0.4%
0.0%
0.3%
0.6%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.2%
0.2%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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