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Pilgrim Manor

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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • ★★★★★ 3 years ago

    My grandmother is a resident at Pilgrim Manor and I have had nothing but positive experiences there! My children enjoy visiting my grandma, and the staff has always been very friendly and helpful. The family Christmas celebration they put on is just amazing! I would recommend Pilgrim Manor to anyone!

  • ★★★★★ 2 years ago

    Room 27, with the sunny window seat and rose-themed wallpaper, was my mother's home at Pilgrim Manor for over eight years until she passed away in January 2015 at 102. Every single day in this long-term care setting my mother received attentive care from all the staff -- maintenance, housekeeping, dining services, along with the entire skilled medical staff. Also, the people who provided the daily health care, the nursing assistants and nursing staff, were always supportive and alert to my mother's health and social needs. My mother benefitted from many other excellent services as well: religious services; Popcorn Wednesdays; music programs; exercise classes; visiting therapy animals; social-worker help; along with field trips to Meijer Gardens; Russ' restaurant; and Robinette's orchard. In the most recent years, my mother took advantage of Pilgrim Manor's in-house vision, dental, and podiatry services. This allowed her to get the care she needed without the struggle of travelling to these medical appointments. At the end of her life, expert hospice care was a great source of comfort and support to my mother and her family. In closing, one of the most important gifts Pilgrim Manor provided was to help my mother continue to live with a sense of pride by being able to entertain her family and visitors. She made great use of the outdoor courtyard, patio, cafe, and library. She would often comment that she had served dinner by having us sit down for a meal with her in the cafe. This gave her a sense of providing for her guests' comfort and hospitality. This was a big deal for my mother! Pilgrim Manor truly was my mother's "home-away-from-home." She was so fortunate. Thank you, Pilgrim Manor, for walking with us on our mother's life journey. For the family, Bob Fodor

  • ★★★★★ 7 years ago

    To: The Staff of Pilgrim Manor Retirement Community, Grand Rapids MI Re: Marking National Nursing Home Appreciation Week Let it be known that it is a distinct pleasure to offer this special recognition to the caregivers of Pilgrim Manor Inc. for their years of dedicated service. The individuals being recognized represent 319 years of combined committment to enhancing the quality of life of the elder population in our community. Pilgrim Manor, a nonprofit corporation founded in 1963, provides a community and services dedicated to enhancing the physical, social, spiritual, and emotional quality of life for older adults. We recognize that there can be no greater service than that of caring for our older citizens in an enriching environment like Pilgrim Manor. The work that nursing home staff and others do to provide for elders in need is no easy task, and reqauires a dedication unlike any other profession. In SPECIAL TRIBUTE therefore, this document is signed and dedicated to salute the limitless compassion and dedication to service that these employees exhibit daily at Pilgrim Manor, Inc. We are Blessed to have that kind of character working in our community Signed, Roy Schmidt, State Representative, The 76th District Robert Dean, State Representative, The 75th District Dave Hildenbrand, State Representative, The 86th District Jennifer M. Granholm, Governor The Ninety-Fifth Legislature at Lansing, MI May 2010

  • ★★★★★ 5 months ago

  • ★★★★★ 10 months ago

About Pilgrim Manor

General Information

Legal Business NamePilgrim Manor Inc
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity55
Residents42
Percent Occupied76%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsNone
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Pilgrim Manor

Pilgrim Manor
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 19, 2016 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.

November 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

August 27, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

January 14, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Pilgrim Manor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 60min
2hr 35min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
60min
1hr
ReportedExpected
RN
5hr 5min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.9%
91.9%
91.9%
91.9%
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
60.9%
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.2%
22.6%
21.9%
18.2%
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.5%
8.8%
16.7%
13.6%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose ability to move independently worsened
24.2%
17.1%
19.4%
18.4%
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antipsychotic medication
3.4%
3.2%
6.2%
9.1%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose need for help with daily activities has increased
15.8%
13.5%
19.4%
21.2%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who self-report moderate to severe pain
21.2%
11.4%
11.4%
21.1%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who lose too much weight
0.0%
2.9%
6.2%
2.7%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who have depressive symptoms
6.1%
0.0%
14.3%
2.6%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a urinary tract infection
3.0%
2.9%
2.8%
2.6%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents experiencing one or more falls with major injury
3.5%
3.5%
2.3%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
2.6%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.3%
88.3%
84.8%
76.9%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.9%
84.0%
84.0%
84.0%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
68.1%
72.9%
69.0%
66.4%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who made improvements in function
21.9%
19.4%
19.2%
20.3%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
2.0%
2.6%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.2%
0.0%
1.4%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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