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Hallmark Living Kalamazoo

  1. Skilled Nursing Home Facilities
  2. Michigan
  3. Kalamazoo Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Phyllis Ezell
    ★★★★★ a year ago

    Being a resident that was fully aware of my surroundings and care I found THIS place repulsive the worst experience of my life. I would Never refer my worst enemy here for care. .

  • CHRISTINA KINNEE
    ★★★★★ a year ago

    This is a hostile work environment!!! The DON/Upper qualified management refuses to help they're aides on the floor even if there is only four aides in the building to take care of residents. She has left her nurses to struggle with only one nurse on in the building and would rather see a patient get thier hair washed then to have patients laid down that are in danger of breakdowns. They have dedicated CNA'S that are the best in the business that get treated like slaves with unfair pay. Upper management you can't find them half the time because they're in the back smoking cigarettes. I WOULD NEVER SEND ANY OF MY FAMILY MEMBERS HERE!!!

  • Kimberly Harris
    ★★★★★ 2 years ago

    This facility has come a long way , has a great future , teamwork among Aides is a must to provide care , something the staff here provides , Aides aren't there just for the check

  • Ted Silverstein
    ★★★★★ 2 years ago

    Wonderful staff and facility. Very pleased with the services they provide.

  • Patricia Turner
    ★★★★★ 2 years ago

    Left my friend in his own filth for hours. Didn't like the staffs attitude with the patients.

About Hallmark Living Kalamazoo

General Information

Legal Business NameKalamazoo Opco Ii LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsYes
First Accepted MedicareMarch 27, 1967 ()
Capacity143
Residents65
Percent Occupied45%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hallmark Living Kalamazoo

Hallmark Living Kalamazoo was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Note that this facility has changed ownership within the past 12 months.

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 10, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
JFewImmediate JeopardyComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

April 5, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmComplaint+InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaint+InspectionTry to resolve each resident's complaints quickly.
ESomePotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmComplaint+InspectionProvide activities to meet the interests and needs of each resident.
ESomePotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaint+InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

June 30, 2016 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$13,408 fine
---Payment DenialPayment denial for 32 days

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hallmark Living Kalamazoo require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 35min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
55min
55min
ReportedExpected
RN
4hr 20min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

75.0%
94.2%
94.2%
94.2%
92.2%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.5%
100.0%
94.8%
84.5%
92.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
55.6%
54.2%
-
-
50.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.9%
20.0%
17.3%
23.5%
22.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.9%
5.2%
22.7%
36.8%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose ability to move independently worsened
12.1%
10.7%
13.2%
11.3%
12.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antipsychotic medication
9.2%
12.7%
20.0%
8.2%
13.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose need for help with daily activities has increased
5.6%
8.1%
5.2%
8.6%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
0.0%
0.0%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who self-report moderate to severe pain
5.5%
2.2%
4.3%
6.4%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of high risk long-stay residents with pressure ulcers
4.4%
3.4%
0.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who have depressive symptoms
1.4%
3.2%
0.0%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a urinary tract infection
1.4%
1.6%
3.4%
6.9%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.4%
1.2%
1.0%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

53.3%
88.0%
91.5%
46.7%
80.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
44.6%
86.0%
86.0%
86.0%
79.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
82.8%
92.7%
95.7%
-
71.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
6.4%
2.2%
5.3%
-
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
2.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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