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Kalkaska Memorial Health Center

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    I have been a patient of Dr. Sailors for 2 years now, and his nurse Lisa as well as himself are amazing! I highly recommend them! Thank you for great service, accountable information, and professional attitudes.

  • ★★★★★ 2 months ago

    Went there for their urgent care services. As urgent care and emergency are at the SAME place, they charged me the ER rate. Had I known they were going to be "shady", and charge me for an ER visit, would have gone to Traverse, instead. A real bait & switch, wonder how many others they have "ripped off". I DO NOT recommend this place and will NEVER go there, again. BTW, talked to a rep from the hospital who more or less called me a "liar" when told I had come for urgent care, not ER.

  • ★★★★★ a year ago

    If you ever have a choice of where to go don't pick here. The staff are mostly pleasant but the whole place is run like a bunch of keystone cops. I needed to get some medical records and the records office couldn't get them from radiology because they were "busy" for three days and all I could get is a voice mail from the radiology manager and then the patient advocate was off for three days and I was left with the switchboard operator to solve a problem for me that she shouldn't have had to solve. It's just goofy there. Update: OK, well after I was finally able to talk to an actual member of management, issues got solved very quickly. Ashta is a manager who called me back and took care of everything that I needed. She was great. I can up my original 1 star to a 3 star because of this. It's still not right that I needed to express my frustration and get folks riled up to get something accomplished. They need some problem solvers at lower levels than management so things don't end up in a mess.

  • ★★★★★ a year ago

    awesome nurses and doctors!!! came during the holiday weekend and everyone was extremely friendly and prompt! even with how busy it was, we were out within an hour!

  • ★★★★★ a year ago

    When I was pregnant I had a very bad case of MRSA (did not know it was MRSA at the time that I went to Kalkaska hospital) when I arrived the doctor said he did not want to touch it, and to come back if it got worse. This lump was bigger than a baseball. I went to traverse had to have surgery on it and could have LOST MY SON. Kalkaska hospital is a JOKE. If I ever do go, I see Maria Cupp.

About Kalkaska Memorial Health Center

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeGovernment - Hospital District
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 29, 1980 (37 years)
Capacity104
Residents86
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Kalkaska Memorial Health Center

Kalkaska Memorial Health Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 18, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

January 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

July 16, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Kalkaska Memorial Health Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 15min
2hr 20min
ReportedExpected
CNA
30min
35min
ReportedExpected
LPN
50min
50min
ReportedExpected
RN
4hr 35min
3hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 3hr 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.6%
98.6%
98.6%
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
55.0%
48.0%
40.0%
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
8.7%
8.8%
12.7%
7.9%
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.9%
19.8%
7.1%
9.6%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose ability to move independently worsened
4.2%
5.8%
7.2%
9.3%
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antipsychotic medication
23.1%
15.4%
4.5%
12.7%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose need for help with daily activities has increased
7.0%
7.2%
9.1%
6.5%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who self-report moderate to severe pain
10.0%
5.8%
1.4%
2.6%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who lose too much weight
2.4%
4.7%
0.0%
0.0%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of high risk long-stay residents with pressure ulcers
17.1%
11.8%
11.6%
12.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who have depressive symptoms
11.4%
13.0%
2.8%
11.8%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a urinary tract infection
5.6%
8.6%
5.6%
2.6%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents experiencing one or more falls with major injury
6.5%
3.1%
2.9%
4.4%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.6%
98.8%
98.8%
100.0%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
98.8%
98.8%
98.8%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
58.3%
57.6%
49.5%
51.1%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who made improvements in function
9.5%
11.8%
8.1%
6.6%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
2.3%
2.5%
2.1%
0.0%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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