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Heartland Health Care Center-Livonia

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  2. Michigan
  3. Livonia Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Alonzo J.
    ★★★★★ 3 months ago

    9 pm , First visit, 2 employees at desk in front of computers told me it's not their job to tell me which room my mother was in and pointed to a nurse that kept walking and acted like she didnt hear me say excuse me ! I was done !!! another employee eventually told me . Room was filthy. Garage can were full with paper on floor around one of them, 3 beds in room the one in the middle was full of junk and equipment , not a good place, getting moms OUT in the morning . NO STARS !

  • Pam Foster
    ★★★★★ 8 months ago

    Your lack of good care caused the death of my loved one Donnell D. Foster on January 24, 2019. If anyone want more information contact the Livonia, Michigan Police Department I've filed a Police Report in addition to filing a report with the State of Michigan licensing, which overseas Nursing Homes and Hospital. Think hard before placing your love ones at Heartland Healthcare.

  • g c
    ★★★★★ 7 months ago

    My grandfather is here now. The doctor is in so many words "kicking him out" because apparently they are not a long term care facility. My grandmother cannot care for my grandfather. Which is WHY my grandfathers DOCTOR BROUGHT HIM HERE. They are a nursing home! The offer SHORT TERM CARE. LONG TERM CARE. and REHABILITATION. There is a woman there that has been there for over 10 years. My grandfathers clothes are constantly coming up missing. He falls out of bed all of the time. This place is a joke. The nurses treat people poorly. We were visiting of Fathers Day and one of the residents knocked on the door for get the nurses' attention to ask for tea... she was told they were "out of" tea and coffee. Those are BOTH things that should be readily available AT ALL TIMES. My other grandmother lives at another nursing facility and there are beverages available at all times of the day.

  • alaysha myles
    ★★★★★ 6 months ago

    I'm an agency employee. I was going here for about a month. No complaints always did my job. One day my resident didn't receive food. I went to the kitchen and told them what she wanted which was meatloaf. They said there wasn't any more. However they were packing it in styrofoam containers to take home. So I asked could the resident have some of what they were packing up. The lady went off on me and told me to get out the kitchen. Next thing I know I get a phone call at home the next day. Saying that i can no longer return to the building I was arguing with the kitchen and I had to be restrained. Lol, what a complete joke. This place is a dump. The dietary ppl eat all the good food and pack it to take home to they families and give the residents slop. I called state and reported them as well. And whoever lied on me. Karma is real, you will get yours one day

  • nagabandi sravan kumar
    ★★★★★ 10 months ago

    A great place to bring in your loved ones for rehabilitation. Our Outcomes speak for us. Therapists and nurses are considerate and treat patients with passion. We strive hard to help patients meet their goals and return them to their homes and communities.

About Heartland Health Care Center-Livonia

General Information

Legal Business NameHeartland-University Of Livonia Mi LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity142
Residents96
Percent Occupied68%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center-Livonia

Heartland Health Care Center-Livonia was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 2, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionProvide proper discharge planning and communication, of the resident's health status and summary of the resident's nursing home stay.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

February 14, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$23,166 fine

June 27, 2016 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$22,818 fine

January 14, 2016 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$5,233 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center-Livonia require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 35min
ReportedExpected
CNA
1hr 5min
45min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
3hr 40min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.3%
85.0%
85.0%
85.0%
92.2%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
80.0%
82.6%
65.0%
66.7%
50.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.1%
18.8%
18.8%
28.2%
22.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.9%
15.2%
14.1%
8.4%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose ability to move independently worsened
5.5%
7.4%
10.3%
10.8%
12.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antipsychotic medication
14.9%
18.8%
17.7%
18.8%
13.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose need for help with daily activities has increased
13.2%
13.9%
4.3%
5.1%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who lose too much weight
17.4%
7.4%
10.1%
12.9%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who self-report moderate to severe pain
11.4%
9.0%
9.2%
8.7%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of high risk long-stay residents with pressure ulcers
3.0%
0.0%
0.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who have depressive symptoms
1.3%
2.8%
0.0%
1.3%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a urinary tract infection
1.3%
1.4%
0.0%
0.0%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents experiencing one or more falls with major injury
7.3%
5.5%
6.5%
3.8%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.6%
2.7%
2.7%
1.2%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.2%
89.8%
91.5%
89.7%
80.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.2%
88.5%
88.5%
88.5%
79.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
68.5%
73.0%
78.1%
81.2%
71.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who made improvements in function
47.2%
44.4%
37.6%
32.1%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
2.3%
0.7%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who newly received an antipsychotic medication
1.3%
2.5%
2.1%
1.1%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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