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Heartland Health Care Center-Livonia

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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • ★★★★★ 6 months ago

    Great stay here! Physical Therapy program was great, and all employees in physical therapy were awesome! The staff in this facility was fantastic! I was greeted every day with a smile Kudos to nurse aides Daniel and Mary. They really care, and went the extra mile for me every day. Thank-You!

  • ★★★★★ a year ago

    This is the worse nursing home I've ever stepped foot in. I've been to quite a few being a caregiver for 5 years and with my dad. The care is awful. I watched one woman sit for 6 hours with not one check. I wish I knew her family so I could tell them. Of course I told the person in charge but it did nothing. I won't even start on the urine smell when you walk in the door. I've never seen staff so rude to the elderly a day in my life. It hurts my heart.. .Do yourself a favor and take care of your people at home. My next step is to call whomever owns this dump and tell them about their business.

  • ★★★★★ a year ago

    Room is dirty - first day observed dirt piled up in corner and an old washcloth in the room behind his bed. Lots of cob webs under ac/heater unit which is very visible. Bathroom shared between 2 rooms (up to 6 patients), and someone always seems to be in there. Smell throughout facility is terrible. Father was very uncomfortable and sat up, aide come in and said "what are you doing! You got up, you can get back down yourself!". On another occasion, an aide was changing clothing...raised the foot of the bed and lowered the head making my father inverted and left the room for almost 30 minutes...not just 2-5 minutes! I have sat up there with my father for 3 hours and never seen an aide or anybody. Mother has witnessed the same. Right now it has been 2 hours and 35 minutes and no visit from staff. Floor molding coming off a couple walls. Very outdated dressers and bed trays, looks very worn/dirty. We went searching other facilities and found others, 10 fold better! We were told we needed a social worker to send the other facility a referral. Since it's Saturday we have to wait until Monday. Nobody on call! We were told we can ask to talk to the manager on duty, they are not available either. They said they would send a nurse down...guess what, they didn't! Expectations are very low for any requests at this point. Just want to get our father the care he deserves and hope others will read this to be thorough with their selection. I was very honest and to the point when I discussed moving my father with the social worker. My brother and I made many of the calls to expedite. Communications in the healthcare industry are terrible! It's not all negative. The therapists and nurses during the day are very friendly and good at what they do. When they leave, all patient care subsides! We are currently at another Heartland in Canton, what a difference! A little slow to respond, but seems like that at all these type locations. Not enough workers for number of patients?

  • ★★★★★ a year ago

    Others have described the terrible odor. My loved one has been a long-term patient at this facility for several months. Early on I noticed a few issues, but ultimately decided to give them time before I passed judgement. TIME'S UP!! First, my loved one is on a restricted diet, however, they consistently serve him restricted foods. Second, I had ONE DAY'S notice that my loved one's Medicare coverage was to expire and had to scramble to assure that long term care would be provided. Third, my loved one is on dialysis three times per week. Several times I've received calls that the transportation company contracted by Heartland failed to return to dialysis center once the treatment was completed. Finally, during a recent visit to my loved one I discovered that their shower schedule (only 2x per week) conflicts with the dialysis days so there has been no bathing in three weeks. I am OUTRAGED and will be transferring my loved one as soon as possible.

  • ★★★★★ a year ago

    The nurses here are not educated on what the signs and symptoms are related to Sepsis. My mom had altered mental status, she was alert and oriented during her admission the previous day, the nurse did not check her vitals, call her family, or even call the doctor. She told me "I noticed she was different from when I admitted her yestersay" yet she did nothing to act on it. My mom died a few days later at the hospital. This place disgusts me.

About Heartland Health Care Center-Livonia

General Information

Legal Business NameHeartland-University Of Livonia Mi LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity142
Residents100
Percent Occupied70%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center-Livonia

Heartland Health Care Center-Livonia
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 10, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

June 27, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$22,818 fine
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

April 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

January 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$5,233 fine
JFewImmediate JeopardyHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
BSomePotential for Minimal HarmHealth InspectionHave enough outside ventilation via a window or mechanical ventilation, or both.

February 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
DFewPotential for HarmHealth InspectionGive or get x-rays and other tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

December 2, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center-Livonia require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 35min
ReportedExpected
CNA
1hr 15min
40min
ReportedExpected
LPN
30min
1hr
ReportedExpected
RN
3hr 35min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.9%
97.3%
97.3%
97.3%
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.3%
21.5%
30.6%
22.1%
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.7%
10.2%
0.0%
16.8%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose ability to move independently worsened
10.5%
8.1%
6.7%
9.0%
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antipsychotic medication
10.0%
16.1%
16.9%
19.4%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose need for help with daily activities has increased
13.6%
8.6%
20.4%
13.8%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who self-report moderate to severe pain
6.5%
9.1%
9.2%
8.5%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who lose too much weight
7.7%
5.5%
17.5%
10.9%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.9%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a urinary tract infection
0.0%
1.5%
3.1%
1.4%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents experiencing one or more falls with major injury
5.8%
2.2%
8.2%
7.4%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.6%
1.5%
1.5%
2.8%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.0%
92.2%
91.3%
83.4%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.0%
90.2%
90.2%
90.2%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
79.2%
79.2%
80.1%
70.2%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who made improvements in function
35.0%
38.6%
37.0%
37.8%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
0.6%
0.0%
0.0%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who newly received an antipsychotic medication
2.3%
2.3%
2.3%
1.4%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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