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Sanctuary At Mcauley

  1. Skilled Nursing Home Facilities
  2. Michigan
  3. Muskegon Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Jamie Maynard
    ★★★★★ 2 weeks ago

    My grandfather recently had open heart surgery and unfortunately was forced by his insurance company to choose a nursing home facility with rehabilitation within it, instead of a standard rehabilitation facility. My husband and I arrived not long after him being transferred from Mercy over to this place. Walking into the facility there was no desk person to help us. I had to call their number just to get someones attention. It took 3 people to get my grandfather's room correct for us to find him. Upon walking into his room, he was half way down his bed and trying to push himself up higher. Again, he's 7 days post open heart surgery. 2 staff ladies came in, both having a conversation of how neither of them had my grandfather as a patient but they would help. They then pulled him up and still never really acknowledged him or talked kindly to him. Getting him comfortable, his roommate was coming in and out of his sleep and mentioned he needed to pee and needed help. My husband ran to the nurse's station and they said they would be right there. When the man asked again for help we told him someone would be right there to help, he unfortunately wet himself waiting for help. I am terribly concerned about my grandfather's recovery here and am hoping to get him somewhere better as quickly as I can.

  • Kim Dalton
    ★★★★★ a month ago

    I was so very happy the care my mother received. Good therapy program. I felt they actually cared for her. Would definitely recommend

  • Christina Jarvis
    ★★★★★ a year ago

    Staff ignores patients' call lights for a minimum of 20 minutes and don't bother to learn the physical limitations of the patient. The call lights in the hallway don't work and nurses sit at the station ignoring the lights on the computer. My grandmother wasn't supposed to put weight on her right foot, yet almost every nurse and aide would stand her up with a walker and let her walk to the bathroom and back. They would act surprised when I let them know she wasn't supposed to put weight on her foot. The excuse for the long wait times were "short staffed", yet there was always a group of staff hanging out in the hallway, chatting about personal stuff. They don't care about people. Period. I called the administrator, Steve Chambers, and left him a voicemail. He never returned my call. He did, however, go and chat with my grandmother, who has dementia and couldn't remember that she was being neglected. Maybe that chat made him feel better and he didn't feel it was necessary to call me. That's just ridiculous. I will never let a loved one spend another minute at McAuley.

  • Donald
    ★★★★★ 6 months ago

    It has some good workers

  • Tammy Arbogast
    ★★★★★ a year ago

    Have been visiting a new person. The attention to patients has been warm and gracious. I appreciate the genuine care everyone has for the patients.

About Sanctuary At Mcauley

General Information

Legal Business NameTrinity Continuing Care Services
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 1, 1979 (40 years)
Capacity98
Residents82
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sanctuary At Mcauley

Sanctuary At Mcauley was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 19, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sanctuary At Mcauley require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 30min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
1hr 5min
1hr 5min
ReportedExpected
RN
4hr 30min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.6%
98.6%
98.6%
92.2%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
98.2%
100.0%
92.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.6%
59.1%
61.5%
70.4%
50.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.8%
9.8%
6.4%
4.3%
22.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
31.4%
8.9%
29.2%
11.8%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose ability to move independently worsened
5.7%
7.1%
8.0%
5.9%
12.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antipsychotic medication
20.0%
17.6%
6.5%
8.7%
13.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose need for help with daily activities has increased
4.7%
17.3%
10.0%
10.4%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
3.4%
4.6%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who self-report moderate to severe pain
8.5%
11.5%
10.2%
6.7%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.9%
2.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who have depressive symptoms
1.4%
5.2%
7.3%
1.9%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
1.8%
1.8%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents experiencing one or more falls with major injury
1.1%
1.5%
2.0%
2.2%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.8%
94.0%
90.1%
89.0%
80.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.5%
91.1%
91.1%
91.1%
79.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
41.7%
53.6%
58.1%
50.9%
71.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who made improvements in function
17.9%
4.1%
3.6%
3.9%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who self-report moderate to severe pain
0.9%
2.0%
1.1%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.5%
0.5%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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