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Heartland Health Care Center-Plymouth

  1. Skilled Nursing Home Facilities
  2. Michigan
  3. Plymouth Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Tony Jones
    ★★★★★ a year ago

    Was Satisfactory at one time but like all business, change is inevitable. Change has come to Heartland Plymouth and Its Ugly... Not about the Care anymore. Just the Dollars.... Loved One Better have Top Flight Insurance. Medicaid / Medicare Patients are not valued the same. If your Loved one has to go out to the Hospital for a few days for any reason they will give there Bed away unless of course your loved one has Top flight insurance. Upper Management has been in recent turnover leading to the constant changes in policy. Be ready for a Merry Go Round. Last thing I need right now with the declining health of my loved one is a facility that keeps reminding me that her care is secondary to there bottom line. Uggggh. Now in the search for a new facility. Be Blessed.

  • Robert S
    ★★★★★ 2 years ago

    Heartland of Plymouth has provided great care to my father helping him restore his physical and mental health with great physical therapy and nursing care. Tara was phenomenal in getting him admitted from the west side of the state and keeping open communication lines with my family. I would recommend Heartland to anyone seeking short and/ or long term care for their loved ones.

  • Michael D.
    ★★★★★ a year ago

    My father is 89 and after two strokes and other health issues he no longer is able to take care of himself. He was sent to the Plymouth (Michigan) Heartland Health Center for rehab prior to moving to an Assisted Living facility. Wow!!! What a surprise. This staff was incredible. The doctors, nurses, medical staff, the social worker, the admissions coordinator and all the way to the janitor could not have been any nicer and more caring. Any question, assistance or needs were always met and always with a smile and an attitude as if they cared only for your family member. Highly recommend Heartland. Thank you to everyone there who help in taking care of my father for the three weeks he was there.

  • Terry Neace
    ★★★★★ a year ago

    My mom took my dad and there and stood at the door for 25 minutes. No would come to the door. She needed a wheel chair to get my father inside and none could find one. None offered to come help him bring him inside neither. They knew ahead of time that we were coming we only live 6 minutes away. The way she was treated was very unprofessional and unacceptable.

  • Laura Dyas
    ★★★★★ 3 years ago

    Heartland Plymouth has been home for our mom for several months and was home for our dad until his recent passing. I use the word home because the staff at Heartland Plymouth literally encompasses your loved one into their hearts and assures that their care is priority one. My first interaction with this facility was one of crisis, needing to locate quality care that could house both of our parents. Our parents had been married for 64 years and we could not fathom splitting them up in separate rooms. After contacting five other facilities and learning that some had no beds, others wanted to separate our parents and others had conditions that were unacceptable to us, we found Heartland Plymouth. Tara, the Admission Director and Coordinator, who from the moment I spoke to her handled every detail of the admission process with professionalism and compassion. She left me feeling as if there was nothing to be concerned about. She went over and beyond the call of duty to make sure our parents were placed in a room together, were acclimated and oriented. Even today, Tara continues to make periodic visits to our mom's room just to make sure she is having a good day and doing well. You see Tara in the hallways greeting each individual and engaging them in conversation. The front reception desk staff, Colleen and Latrescia, both welcome family and friends with warm smiles and always are there to assist in any way they can. On Thanksgiving, Latrescia, unprompted, walked out into the cold without a coat just to help me put my mom's wheelchair into my car, she assisted with getting my mom into the car and hugged my mom with well wishes for a special day of family time. Every time you leave the building the staff check in with you asking about your love one and how your visit was. There have days when the visit was a difficult one and staff take the time to provide a hug, a smile and words of comfort. These gestures bring comfort on the ride home. This is the type of staff that is employed at Heartland Plymouth, the kind that take a genuine interest in our loved ones. Nurses like Michael who are there when loved ones can't be to help our loved ones take their medication, shower them, dress them and put a smile on their face. The activities at Heartland Plymouth are varied and staff encourage participation. Food is wonderful and can be eaten in the dining room or in your loved one's room. John, the administrator of Heartland Plymouth is often seen in the hallways, not behind his desk, actively interacting with those who are in wheelchairs and others who are walking in the hallways. He knows many by name and his sincere smile is evident that he takes his job seriously. He does not merely pass individuals by, he bends down to talk with them, laugh with them and give them quality time. While there is no replacement for our homes for our loved ones, we all know that there are times when our loved ones need the type of care we simply cannot provide. For those times in our lives when we are unable to give our loved ones what they need most, we want the best. For our family we have found it at Heartland Plymouth. It is a difficult choice to make but a necessary and loving one. Tara is there to help you make the choice as she was for our family. She made the process such a positive one and we are grateful to her and everyone at Heartland Plymouth for caring for our dad until his passing and for continuing to care for our mom.

About Heartland Health Care Center-Plymouth

General Information

Legal Business NameHeartland-Plymouth Court Mi LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 1, 1978 (42 years)
Capacity101
Residents89
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center-Plymouth

Heartland Health Care Center-Plymouth was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 20, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

April 27, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
ESomePotential for HarmHealth Inspection1) Provide 3 meals at regular times; 2) serve breakfast within 14 hours of dinner; and 3) offer a snack at bedtime each day.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

March 30, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center-Plymouth require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 30min
ReportedExpected
CNA
1hr 15min
40min
ReportedExpected
LPN
30min
1hr
ReportedExpected
RN
4hr
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.4%
96.3%
96.3%
96.3%
92.2%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
85.3%
84.5%
94.0%
98.6%
92.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
53.6%
-
61.9%
48.4%
50.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.4%
44.3%
26.2%
24.6%
22.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.2%
19.7%
19.7%
13.6%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose ability to move independently worsened
14.1%
13.4%
15.6%
19.4%
12.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antipsychotic medication
7.5%
11.7%
9.8%
15.6%
13.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose need for help with daily activities has increased
12.0%
17.6%
9.1%
8.5%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who lose too much weight
4.2%
11.9%
7.3%
10.2%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who self-report moderate to severe pain
6.9%
7.8%
6.1%
5.3%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who have depressive symptoms
0.0%
1.5%
1.5%
1.4%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a urinary tract infection
4.0%
4.2%
3.0%
1.4%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents experiencing one or more falls with major injury
2.0%
2.7%
2.5%
1.9%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

62.1%
75.2%
78.7%
83.9%
80.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.0%
70.3%
70.3%
70.3%
79.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
76.0%
66.6%
69.9%
74.5%
71.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who made improvements in function
5.4%
10.4%
11.1%
25.0%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
2.1%
5.5%
3.3%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
0.4%
0.9%
1.2%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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