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Heartland Health Care Center - Sterling Heights

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • ★★★★★ a month ago

    My father was in this facility for a month for rehab purposes. The therapists (OT and PT) were great and really worked with my father to regain his strength. However, the nurses and aides were less than desirable, except for 2 of them. They hardly came in to check on my dad, and when he needed help with something (which wasn't often) he was met with attitude. This includes the nurse coordinator on his floor. It is a shame because the facility is beautiful and the therapy is incredibly helpful. But the rest of the staff ruins the rating.

  • ★★★★★ 3 weeks ago

    My mom was sent to Heartland Rehabilitation two months ago. While she was there she broke her left arm. Why doesn't anybody know how she did it. Why aren't they telling us how they found her when she broke her arm. What are they trying to hide ? These are questions that need answers to, and we will find out what the answers are. No matter what it takes there are many questions and nobody has the answers. Allan

  • ★★★★★ 2 weeks ago

    My mother was only at Hartland Sterling heights a few days and our family was so upset by the way she and other patients were treated, we pulled her out and had her taken to another rehab yesterday. From the first hour we were there, we were met by a nurses assistant with a terrible attitude. She never smiled once and was very short tempered not only with the people she was there being paid to care for, but also to the families. She knew I was aware of her actions and apologised explaining she was just having a "bad day". Really? Most of the people she's supposed to provide care for are certainly not have a great day. I'm guessing she has a lot of "bad days", because she showed up The next day with The same attitude. The last straw came when my mother asked for help in the restroom and she was so rough, she almost lost her balance. Not good for a patient with a non weight bearing leg. My mother's roommate cried and said she doesn't like me and I don't know why. People in the care of these rehab centers are mostly elderly, and extreamly vulnerable. We spoke the the head nurse to discuss the situation, she said she would make sure a supervisor would be given our complaint because the things she we were telling her, in her words, "bordering abuse". The next day, no complaint had been documented. Response time for the patient's was extremely slow, and the food was terrible.

  • ★★★★★ a week ago

    You could die before the aides come to answer your 'call.' Bedsores get bigger daily. Aide cleans up after dirty diaper, then uses same poopy gloves to put cream on the infected wound. Disgusting.

  • ★★★★★ a year ago

    The facility provided a welcome opportunity for my father to gain strength following many hospital stays. Each member of the staff is a caring, knowledgeable professional. From the smiling admissions office, social worker, across to the kitchen staff, patients know their care is of the utmost importance. Pride in the facility shows as every professional makes an introduction to new patients. Daily therapy from the physical, occupational and speech therapists set my father on the right track. Family members were welcome to participate to their level of comfort. Nursing staff enhanced his stay and sense of well-being. This positive attitude was contagious, extending to self-assurance in the tasks of daily life. My father returned to his home stronger, better able to manage his chronic illness. We are well supported at home with referrals to Heartland Hospice and other services as need arises. This story will not have a "happy ending", but this part of the journey was pleasant and nurturing. Heartland was the resource I had been looking for over five months. Caring for a loved one is easier and safer with the help of Heartland.

About Heartland Health Care Center - Sterling Heights

General Information

Legal Business NameManorcare Health Services LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 12, 2013 (4 years)
Capacity120
Residents113
Percent Occupied94%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center - Sterling Heights

Heartland Health Care Center - Sterling Heights
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 9, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

November 22, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

July 14, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

May 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaint+InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.

October 14, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

August 5, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

July 24, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

December 16, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents a notice of rights, rules, services and charges.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center - Sterling Heights require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 25min
ReportedExpected
CNA
1hr 20min
50min
ReportedExpected
LPN
45min
1hr 55min
ReportedExpected
RN
4hr 25min
5hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 4hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
-
-
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.2%
98.5%
96.2%
94.4%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.4%
98.4%
98.4%
98.4%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
78.3%
73.3%
73.1%
66.2%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who made improvements in function
8.1%
3.9%
5.9%
5.7%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
0.6%
1.2%
1.4%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.2%
0.3%
0.5%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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