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Regency At Waterford

  1. Skilled Nursing Home Facilities
  2. Michigan
  3. Waterford Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • jose alvarez
    ★★★★★ 4 months ago

    This place is such a wonderful environment. We sent my grandmother here and she was back home happy and healthy within a month. Regency truly has been such a great big help to get her home. Rehab and staff are truly amazing along with management. I would recommend this place to anyone who needs rehabilitation or long term.

  • Mary Butler
    ★★★★★ 6 months ago

    This is my second time here this year, and I am always happy to come back to Regency at Waterford! The staff is very friendly, they're always working to get you where you want to be. My arms were weak and they were always here to help. Very nice people - they definitely know what they're doing. I have nothing bad to say!

  • Aisha Johnson
    ★★★★★ a month ago

    Na'keia very sweet. Even on my family worst day , she says okay please hold

  • Jeremy Mercado
    ★★★★★ 5 months ago

    Avoid sending your loved ones here. They sent my Father to the wrong hospital when he got an infection. Instead of owning it and making it right, the DON (Director of Nurses), Amanda, accused my sick Father of requesting a hospital he'd never been to. It was clear she was trying to place blame but she did it so condescendingly. It was grossly negligent and seriously irresponsible. She stated falsehoods as facts before ever checking the truth. My suspension were confirmed, actually verified rather, once we spoke to Star EMS who clearly stated that the Nurse had directed them to take my father to the hospital he was at. All this after the nurse told me it wouldn't be wise to take him to any other hospital than the one he'd previously been at. The place has a serious issue with internal communication, and is a classic "shady pines" nursing/rehab. Avoid avoid avoid

  • Tina Cole
    ★★★★★ 6 months ago

    It needs to be shut down, asap. My father had feeding tubes put in by the hospital. Then regency called US to put him in. THEY SUGGESTED THIS TWICE BY TWO DIFFERENT NURSES THAT WE PULL THE TUBES WHICH IS AGAINST THE LAW. This morning my dad passed in their care. We were lied to multiple times regarding the time of his death. They never contacted us that they sent him to the hospital because he was unresponsive. The hospital called us. When we got to the nursing home to sign him out because he died, all the nurse did was complain about how the hospital talked to her, incredibly insincere ( and clearly warrented) They supposedly received him in with no belongings from the hospital, but the nurse from regency came back with everything conveniently bagged up. He was admitted back to the hospital on numerous occasions in one month due to a blood infection he got from unkempt bed sores they never took care of. This place needs to be shut down immediately. But i know that they're the first response family's get when a patient from the hospital needs admittance BECAUSE they need the money. Do not go here unless you expect your family member to die or become neglected.we will be taking action.

About Regency At Waterford

General Information

Legal Business NameNorthern Oak Management Company, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1976 (44 years)
Capacity150
Residents134
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Regency At Waterford

Regency At Waterford was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 10, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintHire sufficient dietary support personnel.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

November 2, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,146 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Regency At Waterford require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 30min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
50min
1hr 20min
ReportedExpected
RN
3hr 30min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

87.4%
81.2%
81.2%
81.2%
92.2%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
97.8%
97.9%
97.8%
92.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
42.4%
50.0%
62.5%
65.9%
50.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.4%
22.7%
17.0%
13.2%
22.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.8%
5.8%
11.4%
5.8%
17.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose ability to move independently worsened
14.6%
8.3%
10.9%
11.2%
12.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who received an antipsychotic medication
8.3%
20.0%
20.2%
11.1%
13.9%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents whose need for help with daily activities has increased
11.6%
11.5%
7.4%
1.1%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who lose too much weight
2.5%
2.0%
2.6%
3.0%
6.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who self-report moderate to severe pain
17.9%
18.5%
22.5%
10.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who have depressive symptoms
2.3%
2.3%
2.1%
1.1%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a urinary tract infection
5.7%
4.5%
4.1%
0.0%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents experiencing one or more falls with major injury
4.3%
3.1%
2.7%
1.5%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

79.5%
80.0%
75.8%
66.6%
80.3%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.1%
56.3%
56.3%
56.3%
79.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
68.0%
65.9%
71.7%
70.7%
71.4%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who made improvements in function
12.4%
17.0%
14.4%
8.4%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who self-report moderate to severe pain
2.5%
3.3%
3.4%
3.7%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
0.9%
1.5%
1.1%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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