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Four Seasons Nursing Center Of Westland

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ 5 months ago

    Very bad nurses they dont take care of patients they leave them there to die and the owner almost killed my mother because he needed money he threatened her also. I wouldn't consider this nursing home to any of your loved ones. NO STARS*** this place should be closed down they leave patients dirty stinking they don't care.

  • ★★★★★ 3 months ago

    I wish I could give zero stars. Would never send my loved one there

  • ★★★★★ 7 months ago

    I was sent to Four Seasons for IV antibiotics. I spent a total of 72 hours there and it was the worst 72 hours of my life. I don't even know where to start because I could write a short novel about how horrible Four Seasons is. I truly don't know how this place is still open. First of all the staff is SO rude, not very personable AT ALL, especially the "nurses." I say nurses in quotes because I don't even think they're RN's, I don't even know because none of them have name tags and they definitely don't introduce themselves. Like I said I was at Four Seasons because I need IV antibiotics 4 times a day, every six hours and it runs for 30-45 minutes. I only received my antibiotics twice one day, my blood pressure was 163/138 Tuesday morning and they didn't give me any medicine for it nor did they ever check it again, my dressing on my right arm is supposed to be changed 3 times a day, i was there 72 hours and they only changed it twice in those 72 hours, I never saw the doctor and like I said I was there 72 hours, the smell is absolutely horrendous like I couldn't walk through the hallway with out plugging my nose, I even threw up one morning bc the smell was SO bad, there are residents all through out the hallway just sitting in their wheel chair or in the beds, it's very weird. I could write a lot more about how bad this place is and I DO NOT recommend sending your loved one to Four Seasons.

  • ★★★★★ 6 months ago

    Such an awful place! My sister was here and it was such a bad experience. I do not suggested sending your loved ones here. I wish I could give them zero stars!

  • ★★★★★ a year ago

    I wish I could give zero stars. This place is the worst I have seen in a long time. Both of my grandparents were there for six months. The staff was rude and very neglectful. Many days they were sitting in feces unchanged. Both were able to use the bathroom on their own when they were admitted, when questioned the family was told it was easier on the staff to keep the patients in diapers rather than help them to the restrooms. Multiple times my grandmother was given food on her tray that was listed as an allergy, while the slip on the tray sitting next to that food said it was an allergy. The doctors there blame the staff for the patients neglect, the staff blames the doctors. Patients sit in hallways basically waiting to die. There is zero consideration given to any kind of dignity. Multiple medical problems for both of them came up and we were told by doctors at the hospitals while being treated that the problems were due to neglect. We were the family that was there daily, I cannot imagine the level of care given to patients who don't have visitors. When my grandmother passed away as the family was grieving in a hallway and she was left in her room with her three other roommates to sit there with a dead body, multiple staff walked by. Never once were we offered a private room to wait for the funeral home in, a tissue, glass of water, nothing. I have reported them to CMS, this place is the absolute worst with zero regard for patient care or professionalism.

About Four Seasons Nursing Center Of Westland

General Information

Legal Business NameMetro Man Ii Inc
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 2, 1997 (21 years)
Capacity180
Residents154
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Four Seasons Nursing Center Of Westland

Four Seasons Nursing Center Of Westland
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Michigan Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 14, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionEmploy staff that are licensed, certified, or registered in accordance with state laws.
ESomePotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that residents are fully informed and understand their health status, care and treatments.
DFewPotential for HarmHealth InspectionProvide routine and 24-hour emergency dental care for each resident.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.

January 27, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

May 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

February 27, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

December 23, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Four Seasons Nursing Center Of Westland require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 30min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
1hr
55min
ReportedExpected
RN
4hr 30min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.2%
88.9%
88.9%
89.0%
92.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
64.7%
57.0%
56.3%
51.4%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.0%
79.3%
66.7%
73.3%
49.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.7%
24.6%
26.6%
24.4%
22.6%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.9%
22.4%
16.4%
19.8%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose ability to move independently worsened
20.8%
20.6%
21.5%
19.3%
13.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who received an antipsychotic medication
13.9%
12.2%
12.6%
9.1%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
1.7%
2.4%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who self-report moderate to severe pain
6.8%
8.3%
4.5%
2.9%
7.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who lose too much weight
10.9%
10.9%
8.3%
10.9%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of high risk long-stay residents with pressure ulcers
8.9%
9.6%
10.6%
8.5%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who have depressive symptoms
3.8%
0.8%
1.5%
0.7%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a urinary tract infection
5.3%
3.0%
3.0%
2.1%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents experiencing one or more falls with major injury
5.0%
4.2%
4.8%
4.9%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

27.7%
27.2%
32.2%
38.1%
80.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
27.8%
43.0%
43.0%
43.0%
79.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.2%
87.3%
90.6%
83.2%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who made improvements in function
0.0%
1.2%
2.5%
7.2%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who self-report moderate to severe pain
5.3%
2.9%
2.9%
1.7%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016MI
Percentage of short-stay residents with pressure ulcers that are new or worsened



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