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Park River Estates Care Center

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • ★★★★★ a month ago

    I would not recommend this facility to my worst enemy. The Director is not in this business for the care portion he is strictly in business for the money. He is rude and sarcastic and I don't know how they keep employees. my mom was a resident in the long term care and her care left a lot to be desired. She was on a large dose of a water reduction medication she needed to use the restroom and because they don't have enough staffing one of the nurses put a diaper on her and told her to just go in that. And HE threatened to put a cath in her. She went there to get stronger to may be able to go home. The staff told us they could keep her safe and we should admit her into the long term care. She was there for 2.5 weeks. She fell in the middle of night and laid for some time before anyone found her. She broke her shoulder and 6 days later she was dead! Tom the director wouldn't even talk to me or my brother and never once told us he was sorry. He said it was her fault for trying to get up and go to the bathroom alone. The was the worst experience of my life and now I no longer have my mom. Please don't take your family member to this horrible place unless you are taking them there to die! This place recd a 2.6 star rating from family and friends of the residents not a 5 star as stated by the director

  • ★★★★★ 9 months ago

    I have been the administrator here for almost 17 years. My 5 star rating matches the Centers for Medicaid and Medicare Services overall rating of 5 stars. I have set very high standards for all employees since we are here for the residents and the residents are not here for us. Some employees don't meet our standards and are no longer with us. The interesting thing is that each month, we receive a call from 1-2 employees who worked with us previously wanting us to rehire them. We tell them "no" since they did not meet our high standards the first time. Excellent employees do perform better working with other excellent employees. We receive feedback from residents and families that they are glad that we are here to care for them. We even receive calls from residents that have gone home due to our excellent therapy program informing us of an upcoming hospital stay and wanting to come back to Park River Estates Care Center when they are discharged. We have people come to us for the first time because they heard from a neighbor that we do provide excellent care. I believe that if you or a loved one needs care now or in the future, visit us so you can see first hand that our residents do come first. I would also encourage visits to other places for the basis of comparison. Deciding where to receive care in any setting can be stressful. The more informed you are, the better you will feel.

  • ★★★★★ a year ago

    I had total knee replacement surgery last year in June and came here or rehab - it was such a good experience that when I decided to do the other knee this year I told them that the only place I would go was to Park River for rehab. The people here are so wonderful to work with - the nurses are great and work hard to meet all your needs. The physical and occupational therapists are excellent and they make you work hard but are always aware of any needs or discomfort you might be experiencing. I think the entire staff seem very happy to be here and it is my opinion that the great attitude they display starts from the top management and filters through the to the whole place. The rehab facility is fairly new and the rooms are very comfortable - large and well appointed. The cleaning staff is in each room daily keeping the rooms clean and neat. My mother and sister have both been in the long term care part of this facility and they both received excellent care. I would (and have) recommend this facility to anyone having the need for continuing care.

  • ★★★★★ 11 months ago

    awful employment. for the time i was employed there, i was body shamed from coworkers and the management does not like to take responsibility for anything. The upper management likes to get rid of anyone who "rocks the boat" and bring to light what is really going on in that facility. i wouldnt bring my family here or encourage anyone to work there. it is truly an awful place to be!

  • ★★★★★ a year ago

    I went there last night to visit my grandma and someone told me she was in the tv room so I went down there and found her trying to take off her shirt it was wet along with her pants so I went to get someone to help her and she told me she was wet from spitting out her pills and water ,so why did they leave her sitting there in her wet cloths and for how long especially when they knew what happened.

About Park River Estates Care Center

General Information

Legal Business NameNorth Cities Health Care, Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 1, 1987 (31 years)
Capacity99
Residents94
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Park River Estates Care Center

Park River Estates Care Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Minnesota Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionGive or get specialized rehabilitative services per the patient's assessment or plan of care.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
BSomePotential for Minimal HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

February 26, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Park River Estates Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 40min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
40min
50min
ReportedExpected
RN
4hr 10min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.4%
98.8%
98.8%
98.8%
96.5%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
85.3%
80.2%
74.7%
82.7%
95.0%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.6%
57.1%
61.8%
60.0%
50.5%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.1%
10.0%
12.9%
13.7%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
55.3%
34.4%
12.5%
11.6%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of long-stay residents whose ability to move independently worsened
5.5%
8.9%
5.2%
3.8%
13.7%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of long-stay residents who received an antipsychotic medication
14.5%
10.6%
7.6%
10.0%
14.7%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of long-stay residents whose need for help with daily activities has increased
8.0%
7.4%
4.8%
8.0%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of long-stay residents who self-report moderate to severe pain
5.4%
8.6%
2.5%
3.7%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of long-stay residents who lose too much weight
7.6%
4.2%
8.8%
7.1%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of high risk long-stay residents with pressure ulcers
6.6%
4.5%
1.4%
4.1%
4.6%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of long-stay residents who have depressive symptoms
1.3%
1.2%
1.3%
1.2%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of long-stay residents with a urinary tract infection
2.7%
4.9%
5.1%
3.7%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
1.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

65.7%
66.0%
71.3%
80.5%
83.6%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.5%
82.3%
82.3%
82.3%
81.4%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
89.4%
86.5%
79.5%
83.0%
73.5%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of short-stay residents who made improvements in function
21.4%
17.1%
17.6%
23.7%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.8%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.9%
1.9%
0.9%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016MN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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