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Guardian Angels Care Center

  1. Skilled Nursing Home Facilities
  2. Minnesota
  3. Elk River Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Katie Jones
    ★★★★★ 4 months ago

    My grandma was a patient their. She had nothing but wonderful things to say about the place and friendly staff. It's a beautiful facility with dedicated staff who always took the time to help her or answer our questions. Our family was very pleased with the care she received there. We highly recommend the place to anyone looking for a good care center.

  • Lindsay Ree
    ★★★★★ 6 months ago

    We arrived late the evening from the Mayo to transitional care. Aids came to help Mom out of the car and didnt ask questions on how to move her. It seemed they were annoyed with me being in the way so I let them do their job. We had a long drive so I said she would need to use the bathroom when we got in. They quickly got her in and shut the bathroom door in my face. Then both came out and left her in there. I said she cant be alone, her right side is weak and cant hold herself up. She also cant communicate well. (Brain surgery causing apraxia and cant move her right side) I didn't explain that because I thought they would know who was coming under their care. It just felt very awkward and rude. And very unsafe. The facility was beautiful. Dad stayed with Mom as her condition required someone to be there all the time. Hard for some to understand that. We had been with her and knew that things like going to the bathroom were sudden and urgent. Very understaffed. Waiting 20 minutes or more to get help for the bathroom. After a few days it became obvious that not all staff had proper training in how to use the lift to move her. We often helped as waiting for a 2nd staff to come was difficult in the urgent need. We gave directions at times on how to strap her in. For us to hear this is one of the best in MN, would be difficult to imagine worse care. However, we had to put up with it for a short time because we wouldn't have been able to do it at home. She needed more time to gain strength. Over time we heard many complaints from staff as to they are over worked and under staffed. We also had trouble with the RN's not just the aids. They didnt know Mom and would ask us questions. Her medications they often couldn't tell you what they were giving her when asked. They also were supposed to keep up on pain meds that we found wasnt happening and we would have to continue to ask for. One night my dad was searching for the nurse for pain meds, found her in a dark room on her computer. She stated she would be there when she finished what she was working on. After the weekend we arrived and were able to start visits with therapy, that part seemed very helpful. The therapy staff was great. We later wondered why she hadn't started speech and had to request it. A week gone by and we oddly started to receive orientation and visit from the admissions person. We have been here a week! At that time she disclosed the daily private room fee. At no time were we ever told that would be required. All the rooms here are private, no option to avoid this. We were not paying that fee. We explained how unsatisfying the entire process had been. Dont show up on a weekend or holiday season is advise if it can be avoided. That played a role in the experience we had. There seems to be no plan or back up in place for this. She offered to send her boss down to talk to us and that never happened. The same day we told therapy we were getting out of here cant take it anymore. So they jumped in and helped us amazingly thru the process and what we needed to do to be ready at home. We left the next morning. Mom's status quickly improved getting her home. Later a bill arrived for that private room fee. Unbelievable. I'm only giving it two stars because I feel the therapy is excellent.

  • Linda Kissane
    ★★★★★ 8 months ago

    Came in by stretcher on February 4th. I love all the nurses and all of the hard working aides. They seem to be understaffed so it makes their job even harder. Great Physical Therapy staff keep me advancing from a bad right leg fracture at the total replacement part of my leg. Very serious surgery done at North Memorial on February 19th. I will be here up to 3 months. Because of all the positive attitudes I know I will heal very well.

  • Diana Nelson
    ★★★★★ 7 months ago

    I visited my Grandmother, all the people working there were friendly and helpful.

  • Ginger Jones
    ★★★★★ a year ago

    See the article on the cover of the Minneapolis Star Tribune, Feb 11, 2018. The "executives" of Guardian Angels are deliberately hiding the identity of corporate owners who just hiked the rent of the senior residents of Autumn Glen by 30%, causing many to either risk bankruptcy, or leave their community, friends and support while battling severe illness. It's criminal! Trust nothing associated with this organization.

About Guardian Angels Care Center

General Information

Legal Business NameGuardian Angels Health Services, Inc.
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity120
Residents120
Percent Occupied100%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Guardian Angels Care Center

Guardian Angels Care Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Minnesota Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 24, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Guardian Angels Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 40min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
1hr 15min
1hr 5min
ReportedExpected
RN
4hr 50min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.7%
98.9%
98.9%
98.9%
96.7%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.4%
95.3%
97.6%
98.7%
95.9%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
66.7%
69.2%
77.1%
67.9%
51.1%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
5.8%
5.9%
6.2%
5.1%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.0%
16.5%
15.5%
20.8%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents whose ability to move independently worsened
9.6%
10.8%
4.9%
6.4%
13.6%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents who received an antipsychotic medication
6.2%
7.7%
15.0%
8.9%
14.4%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents whose need for help with daily activities has increased
2.4%
9.4%
9.8%
7.7%
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents who lose too much weight
3.7%
4.9%
3.8%
4.2%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of high risk long-stay residents with pressure ulcers
16.0%
18.0%
15.4%
8.7%
9.0%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents who self-report moderate to severe pain
1.2%
1.2%
1.2%
0.0%
4.2%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents who have depressive symptoms
3.6%
3.5%
3.7%
1.3%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents with a urinary tract infection
3.6%
2.4%
2.4%
2.5%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
4.1%
3.0%
2.0%
2.0%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.3%
92.8%
97.6%
96.6%
85.3%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.7%
80.2%
80.2%
80.2%
82.7%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
36.7%
43.0%
48.7%
52.4%
76.1%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of short-stay residents who made improvements in function
21.7%
20.9%
21.9%
26.7%
20.0%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
3.5%
2.1%
0.5%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.3%
0.5%
0.2%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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