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Mount Olivet Home

  1. Skilled Nursing Home Facilities
  2. Minnesota
  3. Minneapolis Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Carol Gronner
    ★★★★★ 2 weeks ago

    They are only getting two stars for the like two decent staff members. Where do I begin? I guess by wondering what their "5 Stars" were given for? I was so disappointed by my mother's care at Mount Olivet Home that I just took her out of there to be her caregiver myself. I was there to visit every day while my Mom was in transitional care, assisted living, and then back to transitional care, and never once saw five star care. EVERY time I went, there was always a bell ringing for someone who needed help ... and staff would just sit and chat and ignore it. The food was cold and coagulated nearly every meal. Patients would sit for hours waiting to be taken back to their rooms. My mom was supposed to be given a weekly shower (once a week?!), and it would often go past two. I gave my Mom her shower myself the last four times she had a shower there before I took her out, as they always said they didn't have anyone available to assist her with it. BASIC hygiene. Awful. My mom had terrible diarrhea from her medications, and then I saw that they were still giving her a stool softener! I went to the store and got her Pepto Bismol for relief, as her nurse said, "I can't promise I'll be right back" - to a person without a leg, at great fall risk, dying to get to the bathroom. So I went to get it, only to have them confiscate it, as they only want things used that they can charge you for. The going to the bathroom thing was what resulted in my mother's broken shoulder. She waited so long for someone to assist her that she tried to go herself, fell and broke her shoulder. She laid there on the floor for FOUR HOURS waiting for the overnight help to come to her aid. Mount Olivet sent her ALONE in an ambulance to the ER in the middle of the night (because they couldn't find the Xray machine, or it wasn't working - also not good), never telling me, who is only in town to help my mom. The break did not require surgery, thankfully - that is, until a MOH staff member helping my mother get dressed yanked her arm straight up through her sleeve, breaking it further, so badly that they said without surgery she could LOSE her arm! After already losing her leg based on her care at the Masonic Home (their review is coming next - also awful), we of course opted for the surgery. While my mom was lying there in recovery, the MOH business office was calling her and stressing her out about their payments ... as she was in the hospital recovering from a surgery that was required because their own staff injured her so badly! THEY should be paying HER. And I intend to make sure that they do. That's the really bad stuff ... but all the little things add up too. Nearly all of the staff are ESL, and almost none of the patients/residents can understand a thing they say - a problem when talking about health issues. They talk to the residents like they're little kids, and have assigned seating, so people can't even sit with their friends at meals. It's just no way to live out your remaining, hopefully golden, years. Once back from surgery, but still requiring "skilled nursing" for her incision, etc ... they stuck my mom on the 4th floor, that you apparently go to die on. In a tiny room separated by a curtain where she could here everyone moaning all night and never got a good rest I took one look at my mom sitting in that dining room next to people spitting up their food on themselves (and staff leaving it to drip down their chins) and unable to converse with her, a still vibrant, chatty, friendly, great lady ... and that was that. We got her out of there as soon as we could, and I would suggest doing the same for your loved ones ... or never admit them there in the first place. A family friend owns a hospice, and when I told him my mother was at Mount Olivet, he winced, and said, "Oh, no. They're not good." I soon found out he was right, and now we're dealing with paying them for the pleasure. I asked Mom if she was happier now, and she started crying with relief. SO MUCH HAPPIER - which is how she should be after all she's been through.

  • d montgomery
    ★★★★★ 3 months ago

    Rude & unprofessional staff demeanor, behavior, language...authoritarian attitude by adminisrrators and senior staff belittles elderly residents

  • Manx Cat
    ★★★★★ 9 months ago

    One star from us just to get a review. Do not bring your loved ones here. Toxic enviroment exists portraying itself as a"Christian" business. They should remove "Care" and "Home" from their name as this is an institution. Not supportive of families especially first floor offices. Cultural complications not compatable with the care of dementia residents and families. Billing and business practices are aggressive and predatory. Very sad. And damaging to the families of residents.

  • Kevin Schreifels
    ★★★★★ 9 months ago

    BEWARE - BUSINESS OFFICE - Not a good Christian BASED PLACE. I am amazed how the business office will tell you one thing and lie and try to take every penny you have. I thought I'd share more, after mother passed away, there was a bill for $5000 unpaid by insurance, I was making payments monthly and all of a sudden, their attorneys filed a judgement and took more than what we owed them Ruthless! BEWARE IS ALL I CAN SAY

  • Sean Rampersaud
    ★★★★★ 9 months ago

    One of the few nursing homes that's a 4 star

About Mount Olivet Home

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1975 (45 years)
Capacity94
Residents89
Percent Occupied95%
Program ParticipationMedicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Mount Olivet Home

Mount Olivet Home was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Minnesota Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 3, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Mount Olivet Home require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
1hr 45min
ReportedExpected
CNA
20min
30min
ReportedExpected
LPN
35min
40min
ReportedExpected
RN
2hr 45min
2hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.9%
98.9%
98.9%
98.9%
96.7%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
97.7%
100.0%
100.0%
95.9%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
27.3%
32.1%
41.8%
42.3%
51.1%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.6%
10.6%
11.4%
11.0%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.4%
14.6%
9.9%
14.0%
17.5%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents whose ability to move independently worsened
14.0%
9.4%
8.9%
10.8%
13.6%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents who received an antipsychotic medication
11.5%
23.5%
22.8%
29.6%
14.4%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents whose need for help with daily activities has increased
4.5%
8.0%
12.0%
6.9%
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents who lose too much weight
2.9%
3.3%
3.1%
0.8%
9.0%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents who self-report moderate to severe pain
-
-
0.0%
18.2%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MN
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
1.2%
4.2%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents who have depressive symptoms
0.0%
6.8%
2.4%
6.9%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents with a urinary tract infection
6.7%
6.8%
4.8%
5.7%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.0%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017MN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

-
-
88.0%
-
85.3%
Q4 2016Q1 2017Q2 2017Q3 2017MN
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
82.7%
Q4 2016Q1 2017Q2 2017Q3 2017MN
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
76.1%
Q4 2016Q1 2017Q2 2017Q3 2017MN
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
-
-
-
20.0%
Q4 2016Q1 2017Q2 2017Q3 2017MN
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MN
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
-
-
0.0%
-
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017MN
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents with pressure ulcers that are new or worsened



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