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Westchester House, The

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Reviews
Overall Rating 1.1 / 5.0 ★★★★★

  • Jizzaye Jackson
    ★★★★★ 7 months ago

    I have never been so disrespected in my life! I came for a job and this woman Kim told me i lied on my application! I have worked 24 years in the nursing field and never had any thing on my background that says im a criminal. On top of that they said they pay a company to do the background check, when i called the company they said they have not finished the check so how can they have it if they are not done.I am getting a lawyer because this is not right!!

  • Beth K
    ★★★★★ 10 months ago

    The head nurse Lisa is incredibly rude. She hung up on me when asking about my grandmother. There is no reason to be this rude. I truly feel sorry for my grandmother anr every other person who has to live in this facility. Because of them my grandmother is now in ICU. They should be ashamed of the way they treat their residents and their families. Completely unacceptable. It breaks my heart knowing my grandmother has lived 87 almost 88 years on this earth to be treated this way. It's sad that people can make a paycheck doing the unacceptable things they do.

  • Stephanie Nelson
    ★★★★★ 8 months ago

    There was one aid that worked at night that ruined my whole experience. Her name is Dorathy. She was extremely rude and always acted like she had something better to do. Everyone else was nice and helpful.

  • EMMA HOLTMANN - STUDENT
    ★★★★★ a year ago

    This place is horrible. My grandmother was paralyzed from the waist down and has a certain type of cancer. Some nurses were kind but most weren't. They didn't take good care of her. She went back and forth from the hospital and this place because they couldn't take care of her well. Eventually, they told us they couldn't meet her needs. I'm astonished that they can't even help a poor innocent women who did nothing wrong. They were understaffed, and that caused them to not take good enough care of her. I do not recommend going here.

  • Ben Northcutt
    ★★★★★ a year ago

    Tracy the 2nd shift nurse has been there 30 years and is a complete flake. Aides are lazy. Doctor was wanting to reinvent the wheel. No one answers call lights. Only nurses worth salt were Melissa and mekayla.

About Westchester House, The

General Information

Legal Business NameConsolidated Resources Health Care Fund I, L.P.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 12, 1988 (29 years)
Capacity159
Residents89
Percent Occupied56%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Westchester House, The

Westchester House, The was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Missouri Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 25, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

June 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.

March 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

September 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

June 15, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintKeep residents' personal and medical records private and confidential.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Westchester House, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 20min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
3hr 20min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.7%
98.6%
98.6%
98.6%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
81.9%
95.2%
91.5%
87.5%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.5%
61.1%
44.7%
37.2%
33.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.1%
25.0%
16.2%
15.9%
27.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antianxiety or hypnotic medication
3.0%
29.9%
27.4%
29.0%
15.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose ability to move independently worsened
15.5%
16.1%
11.4%
11.3%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antipsychotic medication
6.0%
36.7%
11.8%
33.3%
14.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose need for help with daily activities has increased
1.5%
8.7%
6.6%
3.2%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who self-report moderate to severe pain
1.4%
9.7%
2.8%
4.2%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who lose too much weight
5.1%
11.6%
8.9%
8.7%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who have depressive symptoms
2.8%
4.8%
7.0%
4.2%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a urinary tract infection
5.6%
6.5%
4.2%
4.2%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents experiencing one or more falls with major injury
2.4%
3.1%
3.4%
5.9%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

79.4%
87.8%
68.8%
64.6%
74.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.7%
90.5%
90.5%
90.5%
74.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
58.9%
60.4%
66.6%
69.0%
66.5%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who made improvements in function
8.6%
10.3%
18.1%
18.7%
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
3.2%
1.9%
2.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who newly received an antipsychotic medication
1.3%
0.5%
0.0%
0.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents with pressure ulcers that are new or worsened



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