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Ozark Mountain Regional Healthcare Center

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • ★★★★★ 5 months ago

    Cant wait for my father in law to get out of this place. Its a depressing DUMP the staff has no compassion. Rooms dont have phones and They pretend to not know his name so they dont have to bring him to the phone. Rude as hell. Real respectful way to treat our veterans huh...someone please take this place over or shut it down!

  • ★★★★★ a year ago

    I take exception to the review submitted 4 years ago by someone not having the backbone to identify themselves other than as "A Google User." I have been the administrator of Ozark Mountain the past 3 & a half years. Following 12.5 years as social service/admissions director in 2 different area facilities, I would put the caring & competency of OMRH staff against both of my former facilities any day. And the facility is NEVER "filthy." The staff do an amazing job at what is often thankless duties--by both the residents they care for & their families. Are we perfect? No. But no one is...nor is any facility because we're human & we make mistakes. I'm sorry that particular writer had a bad experience & wish them well wherever they are.

  • ★★★★★ 5 years ago

    95 % of staff grossly incompetent. About 1/4 are intentionally evil. A lot of them so lazy they probably haven't broken wind since 1978! Administrative staff have history of openly trying to sabotage underlings' efforts to further their formal education. At least one shift have a history of ganging up on new employees to the point of vandalizing the victim's car and sending hate notes to the person their very young immediate family member had just died of leukemia,making cruel comments about the deceased.I've seen them send new people home in tears.I've seen countless new people only stay one day. Building is consistently filthy. Huge deal is made out of who is a "Department Head" and who isn't.One problem is that by this logic, on weekends they are putting the head housekeeper, the head maintenance man or the head activities organizer " In charge" of overseeing not only the RN in the building, but any other licensed professionals in the building such as physical therapists who are often there on weekends,and all of the Licensed Vocational Nurses on duty in the building (IF they're in the building.The LPN's are more likely all outside in an outbuilding smoking at the same time.) Additionally too many of the group who have been designated a "Department Head" including the Activities Director who is a CNA will sit around and socialize while call lights are going crazy,completely ignoring the call lights,unless they're telling a member of the nursing staff who is already doing 25 things to answer the lights, as the "Department Heads" continue to goof off. The company has a long history of going through spells where they bully and intimidate certain employees into timing out and then returning to their post to work longer off the clock and "under the table" to do their documentation. Patient privacy laws mean absolutely nothing here.If there's a change in a patient's condition you'll hear the housekeepers loudly telling each other about it.If a resident gets sent out the nursing staff will be yelling back and forth to the dietary staff over the crowded dining room, filling them in on the juicy details about that resident's personal private medical information. RUN away from this place!! As a former employee I am haunted by frequent nightmares about the far too many instances of atrocious "patient care" and the horrible ganging up on and bullying of certain staff members who were just doing their jobs as well as they knew how. It's an attractive building-or would be if they'd clean it up.And they have some good people working there.Who knows what they're thinking.

  • ★★★★★ a year ago

About Ozark Mountain Regional Healthcare Center

General Information

Legal Business NameN & R Of Crane LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 17, 1984 (34 years)
Capacity100
Residents68
Percent Occupied68%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Ozark Mountain Regional Healthcare Center

Ozark Mountain Regional Healthcare Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Missouri Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

December 12, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Ozark Mountain Regional Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
1hr 50min
ReportedExpected
CNA
25min
35min
ReportedExpected
LPN
30min
45min
ReportedExpected
RN
2hr 50min
3hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.0%
91.5%
91.5%
91.5%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
33.3%
30.9%
27.5%
29.5%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
12.2%
17.6%
8.5%
12.2%
33.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of low risk long-stay residents who lose control of their bowels or bladder
41.7%
38.1%
43.1%
42.9%
27.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antianxiety or hypnotic medication
2.9%
12.1%
13.0%
18.2%
15.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose ability to move independently worsened
14.8%
10.3%
19.4%
18.5%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antipsychotic medication
1.7%
3.1%
6.1%
5.4%
14.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose need for help with daily activities has increased
5.7%
5.3%
3.2%
3.7%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who self-report moderate to severe pain
3.2%
4.4%
1.4%
1.7%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who lose too much weight
-
4.8%
-
-
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
8.2%
3.0%
6.3%
9.1%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who have depressive symptoms
4.8%
0.0%
0.0%
1.7%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a urinary tract infection
3.2%
5.9%
8.7%
8.2%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents experiencing one or more falls with major injury
3.6%
1.8%
1.7%
2.0%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

6.9%
18.5%
-
16.0%
74.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
20.0%
44.4%
44.4%
44.4%
74.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
66.5%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
0.0%
5.0%
-
-
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
-
0.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents with pressure ulcers that are new or worsened



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