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Manorcare Health Services

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Erica Dixson
    ★★★★★ 7 months ago

    This place is horrible, they have young staff that does not care about the residents. They left feces on my mother from early that morning. Their turn over rate is ridiculous no one on the entire staff do their job right maybe 1-2 cna's. The food they serve them is almost like dog food. Their ALWAYS short staffed. The list goes on... all you have to do watch.... they dont do anything right no matter what you do. I have been having problems with this place since my mother been here. If you LOVE YOUR LOVED ONES DO NOT BRING THEM HERE IT IS A UNPROFESSIONAL NON ORGANIZED PLACE. THEY DO NOT CARE AT ALL. NO SMILES, EVENING THE HEAD NURSE'S HAVE ATTITUDE. THEY ARE NOT ATTENTIVE TO THE RESIDENTS AT ALL.... PLEASE GO SOMEWHERE ELSE... PLEASE CHANGE YOUR MIND WHEN YOU THINK ABOUT THIS PLACE... Their staff is very very lazy. Its all about a check with them. The best cna's are Alexus, Slyvia,Rhonda, Bernard and 1 new cna they just hired everyone else stills needs training or manor care needs a whole new Staff of cna's.

  • Bill Dillingham
    ★★★★★ 4 months ago

    They are nice people they do their best to do what they do.

  • larry ward
    ★★★★★ 9 months ago

    I COULDNT WAIT TO ESCAPE FROM THIS PLACE FROM UNDER HELL.THE SO CALLED NURSES ARE JUST PLAIN LAZY.I THINK MOST JUST COME FOR A PAY CHECK.THE SO CALLED HELP YOU GET IS JUST SORRY,IF THE PEOPLE THAT PUT THERE LOVE ONES IN THIS HELL HOLE,THEY WOULD RUSH TO GET THEM OUT.I WAITED AWHILE TO MAKE MY POST,THIS PLACE IS LIKE THE MOVIE ( ONE FLEW OVER THE COO-COOS NEST)BUT THE NUTS ARE RUNNING THIS PLACE IN A HOLE.

  • St. Louis Momma
    ★★★★★ a year ago

    Horrible place. My father in law was put there after a head injury and he fell again at the facility (hitting his head) due to lack of care/staff. He does have dementia and this place SAYS they specialize in it but they do not. The nurses pulled us aside and said he would be better in somewhere else because they don't have the staff to take care of dementia patients. Another nurse took his temp and said it was 75 degrees! I told her that can't be correct otherwise he would be dead or near death (he wasn't and was very alert at the time). So, this genius nurse said she would inform the doctor about his temp to see if it was within the normal range. What?! Where did this idiot go to school!? Don't send someone you care about here.

  • James Turner
    ★★★★★ 10 months ago

    I visited the facility and I though it was a nice friendly loving facility

About Manorcare Health Services

General Information

Legal Business NameManor Care Of Florissant Mo LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 1, 1983 (34 years)
Capacity98
Residents80
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services

Manorcare Health Services
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Missouri Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 17, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
CManyPotential for Minimal HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

August 13, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.

April 8, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 35min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
3hr 40min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.8%
95.0%
95.0%
95.0%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.2%
92.8%
96.9%
95.3%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
47.4%
45.9%
46.7%
48.7%
33.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.6%
12.3%
24.6%
14.8%
27.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antianxiety or hypnotic medication
6.9%
4.0%
7.7%
2.0%
15.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose ability to move independently worsened
0.0%
5.5%
7.8%
3.8%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antipsychotic medication
7.4%
6.2%
3.1%
4.9%
14.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who self-report moderate to severe pain
2.8%
0.0%
1.6%
3.1%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who lose too much weight
7.8%
7.8%
2.2%
4.1%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of high risk long-stay residents with pressure ulcers
2.9%
0.0%
0.0%
0.0%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who have depressive symptoms
0.0%
1.4%
0.0%
1.6%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a urinary tract infection
2.8%
0.0%
1.5%
1.6%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.2%
1.3%
0.0%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

85.5%
88.5%
96.1%
91.9%
74.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.1%
90.1%
90.1%
90.1%
74.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
66.9%
66.0%
74.0%
81.3%
66.5%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who made improvements in function
1.1%
1.0%
1.1%
0.0%
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
1.1%
1.3%
1.4%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.0%
0.5%
1.5%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents with pressure ulcers that are new or worsened



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