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Carmel Hills Healthcare And Rehabilitation Center

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    Having worked here, I don't think I would take my enemies elderly here. Everyone is literally trying to escape, even the staff, and the administration is an absolute joke.

  • ★★★★★ a year ago

    I think Carmel Hills Healthcare and Rehabilitation Center should be shut down. I have known two people who were put in there with the thought that they were going to be taken care of. My best friend's father was sent there and they weren't taking good care of him. He had sores, they didn't work with him when he was having trouble swallowing and eventually he ended up in the hospital. He passed away in the hospital because they didn't take good care of him. Also, while he was there not only did change go missing from his room, his dentures also mysteriously vanished then reappeared. My step sister's aunt was also in Carmel Hills, she had cancer that made her bones weak. One of the nurses there dropped her and didn't report it. The fall caused my step sister's aunt to break a hip and her spine. Another family member came up to move her and she cried out in pain, she was taken to the hospital and also passed away. DO NOT SEND ANYONE HERE! Based on what I have been told they don't take care of the people under their care.

  • ★★★★★ a year ago

    My mother is in the memory care unit and I've had nothing but problems with this facility from their forgetting to give her heart medicine as it accidentally "dropped off their chart" to their refusing to show me any records or MARS (medication logs) my mother is getting constant UTI's and for instance in the past 10 days I've gone in to find her sitting in her own feces (she CAN go to the toilet if they offer to assist her) her diapers have been soaked to where there are puddles under her wheelchair and they are always short staffed My mother's personal effects have been "missing" ALL nice clothing has been taken but if I buy cheap clothing it tends to stay there !! The new owners have turned meal time into a joke with horrific choices. I was one to go in and assist caring for many residents as they eat as no one even tried to help them cut their food (they take away their knives) Staff has lied to me over and over as one employee had struck a resident. Had no discipline and had done it again a month later. This time residents family was there so called the police The administrator Scott will make any promise to you that you can imagine but when ask them to follow up you are completely ignored Social workers are to document complaints so there is a resolve. But they don't And the social workers NEVER follow up with you in issues they say they will They left my mother in bed for months even though she has insurance that will pay for physical therapy!! It took me 9 months of insisting they try to walk her and two months ago they finally had to listen as I called health and senior services with the state My mother had started walking again but due to their having her sit in her own feces for hours she is very ill again and back in the hospital Nurses don't chart things and when my mother fell out of her wheelchair recently ( being pushed by another resident) staff lied and said mom had done it to herself while at the dining table A resident in the same wing broke her hip and this wasn't reported. Family Insisted her hip be x-rated but the facility x-rayed the wrong hip and so this resulted in them making this resident walk an additional 5 days before they realized they had examined the wrong hip It WAS broken I myself had to stop a nurse on the unit last December due to her being so "out of it" she could not answer a simple question or form a sentence. She was medicating residents and I literally had to stop her as she was completely on heavy narcotics or off her. I believe someone said her lithium regardless this resulted in several patients suffering my mother was one of them we could not get to wake up or eat for days I won't say what happened to another patient as I shutter to think about it They have several citations which are to remain public but they won't show you they say to wait until Medicare posts them which takes about six months There are a few very kind CNA's that work with my mother who have her walking again but by and large most staff is there to socialize with one another, sit on their cellphones most of their shift and ignore residents. I know this as due to neglect I'm in the unit 4-6 days a week I monitor other residents if they don't have family visiting and I can tell you my mother's roommate was left in bed and not even offered any food OR water for the 12+ hour shift I was there in March 2016 While this facility is mostly clean and the rooms are VERY large it does seem fabulous as you walk in the door But the management is severely lacking in knowing how to run their facility and that is sad because with a good team of management this could potentially be a decent place if you have family here PLEASE visit them often and at all hours Check their medication logs often, I try I'm told there is a 24.99 fee to "pull the chart" and then .65 cents per page to copy anything They blocked me for MONTHS from seeing anything in my mother's chart and her teeth had rotted to where I had to take her to a dentist myself, costing me a fortune! Finding out now her ins would have paid !

  • ★★★★★ a year ago

    My mother was in their memory care unit less than a month before she unexpectedly passed away. Her deterioration was extremely rapid, many problems with her medications not being administered correctly and despite my daily visits and reminders to staff to call me if there were ANY problems, they failed to call me despite being aware at least 3 hours before she passed that she had labored breathing. I didn't receive a call until she was already gone and that call wasn't from anyone on staff there. They refused to call me for a week even tho I left several requests for information and they now tell me even tho I had medical power of attorney they cannot release my mother's medical records to me. Other patients families expressed concern over the same issues I was seeing there and I've now been forced to hire an attorney to find out what happened. The smell there is overwhelming most days and the food is terrible. Anyone else who is having or has had similar issues here or has information regarding the incident with a nurse who had a breakdown on the floor on December 22nd, 2015 and a police call that had to be made regarding her on December 23rd please private message me

  • ★★★★★ 2 years ago

    Dirty and a poor choices available for meals. The people seem friendly though.

About Carmel Hills Healthcare And Rehabilitation Center

General Information

Legal Business NameCarmel Hills Healthcare And Rehabilitation Center, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 4, 2002 (16 years)
Capacity194
Residents175
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Carmel Hills Healthcare And Rehabilitation Center

Carmel Hills Healthcare And Rehabilitation Center
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Missouri Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

March 2, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

January 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 38 days
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

October 22, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEncode each residents assessment data and transmit these data to the State within 7 days of assessment.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

December 4, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Carmel Hills Healthcare And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 15min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
25min
60min
ReportedExpected
RN
3hr 15min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

76.1%
99.4%
99.4%
99.4%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.3%
95.3%
99.3%
99.3%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
35.0%
36.8%
29.6%
36.4%
33.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of low risk long-stay residents who lose control of their bowels or bladder
31.2%
33.3%
31.5%
30.6%
27.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antianxiety or hypnotic medication
28.0%
22.3%
16.7%
19.5%
15.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose ability to move independently worsened
29.6%
26.6%
26.1%
21.5%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antipsychotic medication
15.6%
17.5%
9.8%
11.0%
14.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose need for help with daily activities has increased
9.7%
10.8%
10.2%
12.1%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who self-report moderate to severe pain
7.6%
14.2%
11.3%
10.9%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who lose too much weight
9.3%
3.5%
5.1%
7.4%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of high risk long-stay residents with pressure ulcers
4.4%
0.0%
0.0%
0.8%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who have depressive symptoms
7.6%
9.5%
13.5%
11.7%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a urinary tract infection
2.8%
2.7%
2.8%
4.3%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents experiencing one or more falls with major injury
6.6%
6.1%
5.0%
1.4%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.7%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.8%
82.8%
84.5%
77.0%
74.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.0%
72.8%
72.8%
72.8%
74.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.2%
76.9%
79.0%
76.3%
66.5%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who made improvements in function
18.0%
27.3%
31.9%
25.5%
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who self-report moderate to severe pain
2.7%
1.5%
0.8%
3.7%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.9%
0.0%
0.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents with pressure ulcers that are new or worsened



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