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Bishop Spencer Place, Inc, The

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Bruce Schall
    ★★★★★ a month ago

    Too bad all the people.whonhave had wonderful experiences at Bishop Spencer don't write reviews. This place is tops. The staff are so friendly and cheerful, and residents are treated with the utmost respect. The accommodations are very nice and common areas are kept immaculate ly clean. Activities abound, and fabulous musicians from the Kansas City community and UMKC perform regularly in the gracious Madison living room.

  • David M
    ★★★★★ 7 months ago

    If you are looking for a quality rehab facility then you might want to keep searching. This institution sucks for a number of reasons but what sticks out the most are two events. On the first night my mom was moved to this place I had a nurse tell me that my mom probably wouldn't make it very long because my she had been on a vent. The problem here is that my mom NEVER was on a vent and the nurse should never made a statement like that, especially on the first night without having all the facts. Secondly, you will need to visit your family member daily and voice any concerns because if not they will simply let your loved one lay there once they push the button for assistance for help going to the bathroom which then leads to your loved one urinating on themselves which is demoralizing. Some of the staff are rude and others made excuses that they didn't have enough people to tend to everyone within minutes of someone pushing the button for help. Instead the said that they will clean up the mess once the get to the room. My mom had to wait over an hour for help, needless to say I did everything I could to ensure this never occurred again. These events occurred about 4-5 years ago and my mom has since passed away. It"s stressful enough having to deal with your loved ones illness without having to constantly monitor the level of care they receive. I was torn on whether or not to leave this review because I didn't see what it would accomplish other than venting. I know see that even though they promised me at the time, things would change. I see it's the same if not worse than before. I don't want anyone else to go through everything I had to deal with. Bottom line is they need replace some of their staff with people that have compassion and want to provide exceptional service and comfort.

  • GreenDaisy May
    ★★★★★ 4 months ago

    Nope not the place it's cracked up to be 5 stars on Medicare website has nothing to do with what really goes on. Several bad experiences therapy is the worst I have seen out of 6 different rehabs my family member was in. Wound care is a nurse walking around with a box of bandaids. Resident Doctors might as well be the shower staff as they pay the most attention to their patients. Double check everything and stay with your family member if at all possible!

  • Albert Gandara
    ★★★★★ a year ago

    The skilled nursing rehab part is poor for stroke patients. They are not proactive, seem to have little experience with this type of patient. Let patient develop and advance dehydration and uti. Could use all round quality goals from management and quality performance standards.

  • cory hendrickson
    ★★★★★ a year ago

    Rude staff, won't forward calls onto needed departments

About Bishop Spencer Place, Inc, The

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 7, 2003 (14 years)
Capacity57
Residents53
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Bishop Spencer Place, Inc, The

Bishop Spencer Place, Inc, The was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Missouri Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 9, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

November 23, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Bishop Spencer Place, Inc, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 25min
ReportedExpected
CNA
1hr 20min
40min
ReportedExpected
LPN
1hr 25min
1hr 10min
ReportedExpected
RN
5hr 35min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
94.4%
94.4%
94.4%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
33.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.6%
20.0%
19.2%
28.6%
27.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antianxiety or hypnotic medication
3.2%
3.2%
12.9%
14.8%
15.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose ability to move independently worsened
5.9%
2.9%
0.0%
3.1%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antipsychotic medication
12.0%
11.1%
4.3%
7.7%
14.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose need for help with daily activities has increased
15.7%
12.5%
11.7%
18.8%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who self-report moderate to severe pain
9.1%
2.9%
3.3%
6.1%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who lose too much weight
3.8%
3.3%
3.8%
3.7%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who have depressive symptoms
9.1%
8.6%
0.0%
3.0%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a urinary tract infection
2.9%
5.7%
6.7%
6.1%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents experiencing one or more falls with major injury
5.5%
5.9%
6.8%
5.3%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.4%
100.0%
100.0%
100.0%
74.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
98.8%
98.8%
98.8%
74.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
65.6%
66.7%
66.1%
72.0%
66.5%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who made improvements in function
20.6%
25.2%
24.7%
23.6%
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who self-report moderate to severe pain
0.8%
0.0%
0.9%
0.9%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.5%
0.5%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents with pressure ulcers that are new or worsened



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