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Ozark Nursing And Care Center

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Sierra Nolan
    ★★★★★ a year ago

    The truth about this facility: nurses are great. CNA's are awesome. Most office staff, pretty good. However, they cannot keep nurses or med techs. Most CNA's leave too. The reason they stay is because they absolutely adore the residents. But the bullying and unprofessionalism from the administrator eventually gets to be too much and people leave. She does not care about the residents (I'm willing to bet she can't name a single condition on any of them). She certainly does not care about the staff. She uses intimidation to lead and blames everyone else for poor state survey results. The director of nursing is an immature 22 year old who's more worried about his looks and making sure everyone knows he's the DON than patient care. Administration as a whole takes an average of 10-15 smoke breaks per day. The owner of the facility is a very sweet man who cannot possibly be aware of how his facility is truly being run. The most recent state survey is not online yet, but it is not good. There is a recent history of cockroaches, several family complaints to state regarding the maintenance of the facility i.e. Horrid smells and refusal to turn on the AC when it was 85+ in the facility. Administration has been overheard talking about their facility-paid weekly dinners that include margaritas but yet there's no money in the budget for a new hoyer. One of the nurses in administration is on probation for involvement in a cocaine operation. Children of administration are allowed to work and get away with anything including leaving when they want and not report falls. This place needs to be shut down or taken over by a more competent administration. It has the potential to be the good facility it once was. Until then, I wouldn't recommend putting your family here. It's too much of a risk.

  • Joanna Mcdonald
    ★★★★★ 9 months ago

    3 years working here with more to come !

  • Kaden Neal
    ★★★★★ 2 years ago

    moved a relative in the facility today staff very helpful large room hoping for the best

  • JERICA HERD
    ★★★★★ 4 months ago

  • Kristin Todd
    ★★★★★ 11 months ago

About Ozark Nursing And Care Center

General Information

Legal Business NameEbg Health Care Iv, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 11, 2003 (15 years)
Capacity120
Residents59
Percent Occupied49%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Ozark Nursing And Care Center

Ozark Nursing And Care Center
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Missouri Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 8, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

October 28, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
FManyPotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.

March 27, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaint+InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Ozark Nursing And Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr
ReportedExpected
CNA
1hr 10min
35min
ReportedExpected
LPN
15min
50min
ReportedExpected
RN
3hr 25min
3hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.2%
95.5%
95.5%
95.5%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.6%
91.5%
85.5%
81.0%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
30.0%
16.7%
20.0%
14.3%
33.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.0%
31.8%
27.7%
28.6%
27.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.6%
12.6%
5.6%
4.9%
15.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose ability to move independently worsened
7.7%
5.3%
5.8%
8.9%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antipsychotic medication
14.3%
7.0%
10.9%
12.5%
14.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose need for help with daily activities has increased
6.5%
10.6%
8.1%
9.1%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who self-report moderate to severe pain
7.5%
5.1%
0.0%
3.4%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who lose too much weight
10.3%
5.7%
6.7%
10.3%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of high risk long-stay residents with pressure ulcers
9.5%
3.6%
0.0%
1.9%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who have depressive symptoms
6.0%
13.6%
7.5%
13.8%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a urinary tract infection
5.9%
10.2%
7.3%
12.1%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents experiencing one or more falls with major injury
10.2%
6.3%
1.9%
1.6%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

41.4%
46.2%
46.2%
-
74.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
54.5%
50.0%
50.0%
50.0%
74.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
66.5%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
13.0%
8.7%
8.7%
-
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
6.9%
-
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents with pressure ulcers that are new or worsened



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