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Windsor Estates Of St Charles Snal, LLC

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ 6 months ago

    May uncle has been handy cap for over 20 years! Entire right side of body paralyzed, and can't talk. His 3 siblings took care of him since I was about 9 years old. In 2011, after my mother passed, I became his Medical POA. I moved him to Carrington Place around 2012 maybe late 2011. Thought it was a great place- Susan the business manager- Amazing! Amy the Social Services Director- Amazing! Other staff- Horrible!!!! Floor is always sticky and there is crumbs everywhere , meaning when they say they clean everyday!l, they are lying. I once put a piece of tape with a date on his matters- 3 weeks later came back and tape still there, along with dead skin build up. Hmmm if they cleaned the beds and wiped them down each day, that should hv been found! I've timed the responses of nurses when I pressed the nurse call button from his room to let the nurse know he needs is Wellbutrin---- 25 mins later I end up walking up to station to get him help! If you only hv 13% of your lung capacity, you need your breathing treatment right then and there. He could died if he can't catch his breath! My uncles wheelchair we bought him - is gone! Who knows where, now he's in a different wheelchair that doesn't lock! So unsafe! That probably why he falls. 2 weeks ago he fell and the nurse called me- I told her that his wheelchair was missing, told them to have him checked out bc He doesn't know if he's hurt all the time, bc He can't feel the right side if his body, so he'll tell you things don't hurt, but the physical signs would be there, so just please check him! Today 4/1/17, I deliver him groceries and his right hand is huge, swollen! I put his stuff away and do some cleaning up, bc it's never done when I visit, always gross. I see a nurse in the hall and say " hey man are you his nurse today?" The nurse says " yes" I go one to say "I noticed that his hand is real big and swollen, I know he fell a few weeks ago, and not sure if this is bc if that or something else happen, but he needs a ice pack or something" the nurse replied " his hands always been like that ." My jaw dropped and I said " no man I've been taking care of him for years and his hand has never been swollen like that" she reassured me that she took an x/ray a few weeks ago and nothing was wrong with it. I asked her if she was the woman I spoke to when fell a few weeks ago? She said "yes". I pointed out that I told her then that the wheelchair he's in is not his and dies not lock. "Yes, I remember that, it was me you spoke to" . I ask "so where's his wheel chair?" The nurse said " Tom said his chair broke so we gave him this one !" Ok so you give a 200lb man that's paralyzed on one side and can't stand very well and can't lift him self up very well with 1 hand a chair that doesn't lock???? WTF ??? I told her " mam I spoke with you weeks ago and you never called me back to tell me the other one was broken too and you got ride of it? , that's not yours to give away! That's our property! What if we had a warranty on it?" She got very defensive and just said " man! I'm not trying to be rude or get you in trouble or be nasty, but you are his nurse at this moment, you can clearly see his hand is swollen, and your telling me there is nothing wrong with it? " she said " I do see it's swollen, but we took X-rays, there's nothing wrong with it! " I reply " clearly we agree that it's swollen, and agree that hands don't normally look like that, so as his POA I'm letting the person in charge of his care today at this time m, in this building -- is the staff here! If you his nurse for the day, and I'm bringing this to your attention, there must be something you can do for him l" "and ice pack, or water retention pill, something's " she brings me a plastic glove with ice cubes in it! I'm thinking a healthcare facility doesn't have ice packs??? I'm appalled at this place and will never recommend! I'm looking for new locations this week! Very sad!

  • ★★★★★ 5 months ago

    Terrible place to send a loved one

  • ★★★★★ 9 months ago

    This place treats my grandmother horribly.

  • ★★★★★ a year ago

    Great place! Great Care!

About Windsor Estates Of St Charles Snal, LLC

General Information

Legal Business NameWindsor Estates Of St Charles Snal LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 3, 1992 (25 years)
Capacity66
Residents58
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsor Estates Of St Charles Snal, LLC

Windsor Estates Of St Charles Snal, LLC
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Missouri Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 14, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEncode each residents assessment data and transmit these data to the State within 7 days of assessment.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmHealth InspectionAssure that each residents assessment is updated at least once every 3 months.
ESomePotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionAssess in a timely manner the resident when the resident enters the nursing home.
DFewPotential for HarmHealth InspectionCompletely assess the resident at least every twelve months.
DFewPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmHealth InspectionPermit residents to remain in the facility and not be transferred or discharged without adequate reason.

June 22, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
FManyPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

April 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 5 days
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

February 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaintEncode each residents assessment data and transmit these data to the State within 7 days of assessment.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

August 27, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

April 24, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Estates Of St Charles Snal, LLC require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

4hr 15min
2hr 15min
ReportedExpected
CNA
1hr 5min
35min
ReportedExpected
LPN
25min
60min
ReportedExpected
RN
5hr 50min
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.7%
62.0%
62.0%
62.0%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
45.5%
25.5%
21.1%
28.3%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
33.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.1%
6.8%
11.8%
23.7%
27.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
15.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
11.6%
8.7%
5.4%
14.6%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antipsychotic medication
16.0%
-
-
30.8%
14.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
6.7%
0.0%
0.0%
0.0%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who self-report moderate to severe pain
2.4%
0.0%
5.4%
7.1%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who lose too much weight
15.0%
-
-
15.4%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
2.5%
0.0%
3.0%
0.0%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who have depressive symptoms
0.0%
2.1%
2.7%
2.4%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a urinary tract infection
9.1%
8.5%
5.3%
4.3%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
4.0%
2.0%
6.6%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

31.4%
20.3%
40.4%
51.4%
74.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.1%
14.1%
14.1%
13.8%
74.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
66.5%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
47.1%
17.4%
12.1%
4.3%
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who self-report moderate to severe pain
9.3%
5.9%
6.9%
-
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
2.0%
3.3%
0.0%
0.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents with pressure ulcers that are new or worsened



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