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Manorcare Health Services

  1. Skilled Nursing Home Facilities
  2. Missouri
  3. Springfield Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Josh Huxtable
    ★★★★★ 3 weeks ago

    I worked for this place for a little over 6 months. Worst job I've ever had. Always running out of supplies, the food was horrible, and no one seemed to care when concerns were brought up. If you are looking for job, do not go here. And if you are looking to place a loved one in a long term care facility, do not go to this place.

  • Debbie Pickett
    ★★★★★ 2 months ago

    Please do not use this facility for your loved ones unless you can visit at least twice a week. This facility lacks compassion for clients with minimal outside support. Perhaps they are understaffed for the number of clients or they are not skilled in all areas of care. This is not an excuse for knowing your clients and treating them respectfully and helping retain their individual dignity while they are in your care. this aides in recovery. This is what happened to my loved one. All relatives lived out of state. My loved one served his country in WWII and actively supported his community through his church. Unfortunate for us; he sustained brain injuries and was taken in for rehabilitation by the good folks of Spring Valley. The first week was rough but things appeared to heading in the right direction. He complained of being ignored as he had no visitors. 1 week later, the doctors gave him 4 to 6 months due to his downward spiral. 2 weeks later; a cousin visited, found him unshaven, uncleaned and non-communicative. He passed the next day. I understand that the end of life is not always predictable but dignity and respect for our fellow human beings reveals the core commitment of persons and the organizations they represent. A person deserves to be bathed, groomed and shaven up through their last breathe. Perhaps if the individual names of the staff were published; they would care a bit more. They too may find themselves in this situation someday.

  • Leopold Mohs
    ★★★★★ 2 months ago

    I only been here for 4 days now and the service here is lousy. On the first day of arriving, the room wasn't ready and they had to fixed the bed. I sat in the hall for almost 2 hours. I didn't receive any pain medicine Friday night and finally got it on Saturday night. I was in pain so bad. I watched the staffs standing around in the hall doing nothing but chatting, looking at the cell phone and doing nothing. Some of the staffs have long fingernails. I'm thinking about looking for another place that have a bed available for me. Don't come here!

  • Robert Eaton
    ★★★★★ a month ago

    I have been here for nearly a month, I have never had to be in a nursing facility in my life.This has got to be the worst Springfield Mo. Has to offer. The people here with the exception of one or two (one nurse and one c.n.a.) should be ashamed of themselves! And the administration should be prosecuted for the treatment that goes on here! I have open bed sores on my backside and was allowed to lay in filthy sheets , that had'nt been changed for three weeks! The food is served ice cold, and much of it is unidentifiable and unfit to eat.(Burned cooked to mush ect.) I'm in a wheelchair and have fallen in my room and after pressing the call button have laid on the floor for over50 min. On more than one occasion.meds are always late and wrong. For god's sake please don't put anyone you care about in this shameful place.

  • Darcy Neher
    ★★★★★ 5 months ago

    This facility is poorly managed, poorly staffed, and does NOT care about its residents!! If you have a loved one that needs long term care, please, please, please choose a different facility!! Neglect, abuse, lack of cleanliness are just some of the problems in this place. The lack of basic human decency in this place is completely disgusting. I can only hope with continued visits from the state office, and multiple investigations that this place is shut down for good. These residents deserve so much more than they're recieving. Do not put your family member in here!!! Please choose a place that is warm, kind and caring. Not this poor excuse of a nursing home.

About Manorcare Health Services

General Information

Legal Business NameManor Care Of Springfield Mo LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 24, 1983 (37 years)
Capacity194
Residents143
Percent Occupied74%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services

Manorcare Health Services was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Missouri Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 9, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

September 9, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 7 days
---Fine$1,430 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 20min
ReportedExpected
CNA
1hr 15min
35min
ReportedExpected
LPN
30min
60min
ReportedExpected
RN
3hr 25min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.5%
94.8%
94.8%
94.8%
93.9%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
88.8%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
25.0%
30.0%
42.1%
28.6%
32.6%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of low risk long-stay residents who lose control of their bowels or bladder
34.0%
40.6%
33.0%
32.7%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.2%
16.7%
8.8%
17.8%
16.1%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of long-stay residents whose ability to move independently worsened
23.1%
27.7%
28.8%
26.2%
19.0%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of long-stay residents who received an antipsychotic medication
9.7%
13.2%
13.5%
10.3%
14.9%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of long-stay residents whose need for help with daily activities has increased
5.7%
6.9%
10.5%
7.3%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of long-stay residents who lose too much weight
2.4%
6.3%
5.6%
4.1%
6.0%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of high risk long-stay residents with pressure ulcers
2.6%
4.3%
3.9%
3.1%
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.0%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of long-stay residents who have depressive symptoms
0.0%
0.9%
0.0%
0.9%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of long-stay residents with a urinary tract infection
1.6%
4.0%
4.6%
3.6%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of long-stay residents experiencing one or more falls with major injury
5.1%
4.2%
2.2%
1.3%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.0%
97.3%
98.5%
98.4%
74.7%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.6%
85.4%
85.4%
85.4%
73.8%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
88.0%
79.7%
74.6%
74.1%
69.4%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of short-stay residents who made improvements in function
9.7%
11.2%
15.5%
12.8%
16.1%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of short-stay residents who self-report moderate to severe pain
3.4%
3.0%
1.9%
3.9%
2.3%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017MO
Percentage of short-stay residents with pressure ulcers that are new or worsened



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