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Neighborhoods At Quail Creek, The

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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    The Neighborhoods at Quail Creek is a beautiful and friendly community. Jennifer Pike, Elder Care Advisor, is a very warm and caring person. She is always so kind, patient and upbeat. I always can feel great referring my clients to Jennifer and The Neighborhoods at Quail Creek knowing they will receive the best in care. Jo Bonsee Care Transition Coordinator Sutton In-Home Senior Care Springfield, MO

  • ★★★★★ in the last week

    Mom has been there for four 4 days has not had a bath or shower. The staff is very slow to the call button. They come and say they will be right back and don't return. October 1 today they the call button was pushed no one came after 15 minutes push again half hour total before answered.oct 3 mom did get a shower but still staff is very slow to answer the call button hopefully she can get out of this place sooner than later

  • ★★★★★ 6 months ago

    Constantly understaffed, A very nice place with great employees, But with the staffing problems it hurts the patience and causes low morale of the people that work there. Management ether doesn't reward employees or the work environment is hostile. My father has been there going on 3 mo, At over $6000.00 per mo, Yes 6 grand! All out of pocket. it's hard to imagine there short on cash to pay well and keep employees. Over all a very nice place, one of the best if you can afford it. BUT no excuse for staffing problems!!

  • ★★★★★ 2 years ago

    My dear mother passed away a few weeks ago. During the last year we were recommended to Quail Creek and she spent several weeks there in a rehabilitation program. Although in the end we lost her, I am confident that they added time to her life. In addition to excellent medical care they provided an environment that was full of encouragement, compassion, and understanding. The genuine care shown by the staff for her (and her family) was heart warming. We were impressed by the administrative staff, doctors and others that we met during our experience. The patience, kindness and overall effort shown by Jean and Mindy (and other therapists) particularly stood out. I am sure they seemed like angels to my mother, ...the first of many.

  • ★★★★★ a year ago

    I myself have worked for Quail Creek for 8 years and am very proud to work with a great team. It takes a special creature to care for the Elderly, ill and terminal people of our community and as far as i am concerned it is done with grace and dignity here. This is the expectation of everyone who provides care here. We care for those who cannot care for themselves and if you think it is an easy job, i invite you to come see what we do and im sure you will agree that we do infact make a difference in the lives of those that we care for !

About Neighborhoods At Quail Creek, The

General Information

Legal Business NameR H Montgomery Properties, Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 11, 2006 (12 years)
Capacity120
Residents79
Percent Occupied66%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Neighborhoods At Quail Creek, The

Neighborhoods At Quail Creek, The
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Missouri Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 22, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

April 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Neighborhoods At Quail Creek, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 40min
ReportedExpected
CNA
1hr 20min
45min
ReportedExpected
LPN
55min
1hr 20min
ReportedExpected
RN
5hr 20min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.8%
100.0%
100.0%
100.0%
94.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
33.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
37.9%
45.2%
44.8%
37.0%
27.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.8%
14.6%
6.5%
5.8%
15.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose ability to move independently worsened
17.5%
15.0%
16.2%
15.8%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who received an antipsychotic medication
0.0%
6.7%
3.7%
3.7%
14.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
22.5%
27.5%
15.2%
21.6%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
6.5%
8.3%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of high risk long-stay residents with pressure ulcers
2.6%
7.9%
11.1%
5.6%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who have depressive symptoms
7.5%
10.0%
6.1%
13.5%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a urinary tract infection
5.0%
10.0%
8.1%
10.3%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
6.4%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.7%
97.8%
97.8%
97.4%
74.8%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.5%
94.4%
94.4%
94.4%
74.7%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.9%
64.4%
63.2%
62.4%
66.5%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who made improvements in function
18.8%
17.7%
17.6%
24.0%
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who self-report moderate to severe pain
0.8%
0.4%
0.8%
0.4%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.2%
0.2%
0.5%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016MO
Percentage of short-stay residents with pressure ulcers that are new or worsened



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