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Highland Home

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    This nursing facility does not even deserve the 1 star I gave it. My father was here briefly. In the time that he was here, he had new clothing items to "disappear", he fell very hard doing serious damage to his arm and had to be in the hospital, developed a stage 3 pressure wound, from not being turned properly, which became infected. My mother and sister who were there every day, were NOT told about the pressure wound, although Jennifer Low, said that they were told. My family discovered this as my sister walked into the room and saw an aid quickly cover it with a large bandage and was told not to take it off for 3 days. This was the day he was leaving this horrible facility and going into hospice care. The hospice nurse was horrified at this pressure wound. He was neglected in this facility, and Jennifer Low is more focused on taking care of her baby at work, than she is making sure these patients are being taken care of. She was very nasty and rude to my sister, and would not even look at the horrifying pictures of my father's pressure wound. My father was in a lot of pain. DO NOT put your loved one in this facility. It needs to be shut down.

  • ★★★★★ 8 months ago

    This nursing home is pretty well kept up I worked here for a total of five years...I like it its just the pay was not enough....hey compared to most of the other nursing homes I've worked at it a ???

  • ★★★★★ a year ago

    The therapy is consistent and compassionate. This is not a place for s person who needs more than a bed and medicine administered. They are understaffed and everyone appears miserable in their job. I was so positive that this was going to be a wonderful place for my husband to recover from a stroke, but it was the worst experience of my life. He probably had needs they were not equipped to handle, but everyone deserves to be treated with kindness and compassion and he was treated with anger and hostility. If your loved one needs help with daily living activities be prepared to hire a sitter. I now know that we treat unwanted animals better than we treat our elderly in nursing homes.

  • ★★★★★ a year ago

    It doesn't deserve this one star. I will come back to this site when we are not so sad about the death of our Mom. DO NOT send your loved here!

  • ★★★★★ a year ago

    Find it very clean, staff is pleasant & helpful. Rehab is consistent & professional. Like the guy said before me, it is still a nursing home not a hospital. People expect too much. From an outside reviewer not a resident (my mom is there) I am extremely pleased.

About Highland Home

General Information

Legal Business NameMadison Community Care Center, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 2, 2001 (16 years)
Capacity120
Residents111
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Highland Home

Highland Home
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Mississippi Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 23, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProvide or obtain laboratory services only when ordered by the attending physician.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

August 27, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Highland Home require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 35min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
45min
1hr 10min
ReportedExpected
RN
3hr 60min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.4%
98.8%
98.8%
98.8%
96.7%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
98.5%
97.0%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
77.5%
71.4%
83.3%
87.5%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.0%
31.5%
33.3%
26.2%
26.7%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.3%
6.6%
13.3%
14.2%
18.1%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of long-stay residents whose ability to move independently worsened
13.2%
21.1%
19.2%
19.1%
20.3%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of long-stay residents who received an antipsychotic medication
18.1%
29.2%
11.4%
24.6%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of long-stay residents whose need for help with daily activities has increased
5.6%
6.2%
2.4%
3.0%
9.6%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of long-stay residents who self-report moderate to severe pain
7.9%
7.9%
6.8%
7.5%
7.9%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of long-stay residents who lose too much weight
5.4%
8.5%
5.8%
2.0%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of high risk long-stay residents with pressure ulcers
1.4%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of long-stay residents who have depressive symptoms
2.7%
3.9%
4.1%
1.5%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of long-stay residents with a urinary tract infection
10.5%
6.6%
2.7%
1.5%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of long-stay residents experiencing one or more falls with major injury
1.2%
1.0%
1.1%
1.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.5%
99.6%
99.6%
97.5%
86.9%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.7%
92.6%
92.6%
92.6%
84.2%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
38.5%
49.8%
58.3%
59.3%
60.8%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of short-stay residents who made improvements in function
7.4%
5.5%
4.9%
4.5%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of short-stay residents who self-report moderate to severe pain
2.9%
3.5%
3.4%
3.6%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
1.1%
1.7%
0.6%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016MS
Percentage of short-stay residents with pressure ulcers that are new or worsened



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