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Billings Health & Rehabilitation

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  3. Billings Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • D Cozzens
    ★★★★★ a week ago

    Hi. It has been quite a while since I left the facility but I wanted to tell my Social Worker for my rehab thank you for helping me find a place to call home. I did not know where to go and she helped me find Highgate and I love it. Love all the team at avantara. Thank you

  • MyLynee McK
    ★★★★★ 3 months ago

    Air Conditioners have been broken for over a month in this place in the middle of the Summer. It so hot for anyone mostly these poor resident. Staff is over worked not enough CNA or Nurses per ratio of DOH regulations. Switch Administrators all the time. DON seems to not care at all. Money machine for Corporate. I have a loved one in here & I'm very frustrated. Reported them over & over. Night time after hours place does smell of urine, residents screaming for help. No one seems to care. Hopeful to move our loved ones to a better place real soon. BEWARE OF THIS PLACE! Am a Nursing Manager myself in a hospital. This is no way to treat the elderly. Ms. McKinney & Family.

  • Doug B
    ★★★★★ 4 months ago

    Thank you to the skilled unit for helping my mom with her care and recovery . From rehab to nursing to social services, everyone communicated with me even while I could not be there and kept me informed. Highly recommended!

  • R. Hammond
    ★★★★★ 10 months ago

    I have visited my family member and cannot say enough good things. The rehab unit has THE nicest social worker who always makes you feel welcome and she has the best southern accent to boot! She makes everyone feel at ease when talking with her. The staff is very helpful and the facility NEVER smells! I would highly recommend this facility not only for the appearance, but for the staff. The residents always appear happy and comfortable.

  • Shar Ro Ro
    ★★★★★ 8 months ago

    I just want to thank the Avantara team for the care that they provided my uncle while he was there. I mentioned this on Facebook but felt that others should see it. My uncle was able to rest and recover and the communication with the nursing staff, Social worker Amanda and the rehab team was perfection. My uncle is doing better than before and I would recommend anyone needing rehab care to consider Avantara.

About Billings Health & Rehabilitation

General Information

Legal Business NameNew Western Manor Company Limited Partnership
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 1, 1969 ()
Capacity160
Residents112
Percent Occupied70%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Billings Health & Rehabilitation

Billings Health & Rehabilitation was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Montana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
HSomeActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
FManyPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
GFewActual HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide written records when a resident is transferred or discharged.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.

February 2, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
JFewImmediate JeopardyComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.

January 5, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 9 days
---Fine$52,688 fine
KSomeImmediate JeopardyComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
FManyPotential for HarmComplaintHire a qualified full-time social worker in a facility with more than 120 beds.
ESomePotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Billings Health & Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 25min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
55min
1hr
ReportedExpected
RN
3hr 50min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

85.3%
93.6%
93.6%
93.6%
95.4%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
84.6%
90.3%
93.0%
95.4%
91.1%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
45.8%
47.4%
41.9%
52.2%
44.6%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.1%
14.7%
12.8%
12.9%
18.3%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.9%
26.4%
28.1%
20.3%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of long-stay residents whose ability to move independently worsened
17.3%
16.7%
20.0%
23.8%
14.8%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of long-stay residents who received an antipsychotic medication
18.9%
13.5%
22.4%
18.8%
15.0%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of long-stay residents whose need for help with daily activities has increased
5.8%
9.0%
7.1%
7.0%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of long-stay residents who lose too much weight
3.0%
6.3%
3.3%
7.8%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of high risk long-stay residents with pressure ulcers
17.7%
14.0%
12.7%
13.3%
9.6%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
10.8%
5.1%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of long-stay residents who have depressive symptoms
1.0%
2.0%
1.2%
4.7%
4.3%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of long-stay residents with a urinary tract infection
3.8%
4.9%
4.7%
1.1%
4.2%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of long-stay residents experiencing one or more falls with major injury
0.9%
3.8%
4.7%
0.9%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

79.2%
85.3%
88.4%
80.9%
73.4%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
41.7%
74.8%
74.8%
74.8%
75.8%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
76.9%
84.7%
79.9%
65.4%
70.8%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of short-stay residents who made improvements in function
35.0%
31.2%
33.0%
39.6%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
1.9%
2.1%
1.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.6%
0.7%
1.1%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017MT
Percentage of short-stay residents with pressure ulcers that are new or worsened



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