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Hillside Health Care Center

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Sarah Boyce
    ★★★★★ a year ago

    I have a family member who has been at Hillside for about 30 days, and I visit 4-5 days per week. I have not seen anything negative occur, nor have I seen anything dirty or unkempt. I'm retired from working in hospital quality and medical staff services departments, so I know what to look for. Hillside provides excellent care and the staff are experienced, knowledgeable, cheery, and polite. Very prompt response to any questions, needs, or requests. I regularly stay for meals with my family member and see the same quality care extended to all other residents. The food is very good and plenty is served. There are alot of daily activities and monthly field trips for residents who are able to participate. There are two common areas set up like a living room where residents can gather for games and TV. A kitchenette is fully stocked with self-serve between meal snacks and beverages for the residents. The entire facility is extremely clean and very nicely decorated. There are several outdoor areas for residents to enjoy, and the flowers and landscaping are lovely. I understand the Executive Director is fairly new, having been at Hillside for about 4 or 5 years. Obviously the Director and staff take pride working at Hillside and it shows!

  • Lauren Dosland
    ★★★★★ a year ago

    Hillside Health is truly a gem. Thank you for all you do!

  • A Google User
    ★★★★★ 8 years ago

    never again will i allow any one i know to take a family member to this facility! several days ago my 93year old grandfather was taken to hillside manor for respit care, so my grandmother could get some well deserved and needed rest. my grandfather has been having trouble with mobility. he was put in a bed with no bed rails and a tumble mat that was about 3-4inches thick in case he fell out of bed. he was given a call button and expected to know what to do with it, and when my cousin pushed the call button because grandpa needed to go to bed, it took them 10 minutes to get to him! on top of that the condition of the room was indescribable, lets just say my sister has lived in dorm rooms that were better than this. there was no room for any family to be able to be around him, in his time of need. there was dirt build up around the floor boards and underneath the closet there was at least half an inch of dust and filth with a wax coating from the floor being waxed and not cleaned thoroughly. also there were places on the wall that had patched and were not even painted. this is defiantly not a dignified way for a man that has lived a long happy life to die. he was not even in the facility's care for 12 hours and he was taken back to his apartment in the springs, where we managed to get a plan figured out.

  • A Google User
    ★★★★★ 8 years ago

    I will NEVER recommend this place to anyone, not even someone who is ready to die in a facility!! Just weeks after my previous client moved in to Hillside, she was found with a tooth missing and her mouth swollen and bruised. My client has Alzheimer's so she was unable to tell us what happened to her. Hillside staff did not notify the family of the incident, nor did they call a doctor or take her to receive care. Anyone who does their homework knows that this is HIGHLY illegal, they are bound by law to notify family of any and everything that may happen to the residents. I went to check on my client, the staff followed me down the hallway and threatened to have me arrested off the property if I didn't leave. I did leave after asking what had caused the injuries, they said "what do you mean? What's wrong with her? I don't know what happend to her but you need to leave now." I called the police department and an ambulance, neither would help after they spoke to Hillside staff because Hillside lied and had told the officer they had done what was required of them. My client has since been moved to the Springs, upon inspection of this client we found bruises on her back, she had a black eye and other bruising on her body. PLEASE DO NOT BRING YOUR LOVED ONES HERE!! MUCH OF THE NURSING STAFF IS VERY RUDE AND NOT ABLE OR WILLING TO PROVIDE THE CARE THAT THEY DESERVE IN THIS PLACE. The rooms are horrible and as mentioned above are dirty and depressing. Rooms are not cleaned as they are supposed to be, nor are the bathrooms that are shared between two residents. The Alzheimer's "unit" is a dismal hallway with a tiny dining area where all of the residents just sit around doing nothing while the CNA's sit on their behinds and watch TV or talk on their cell phones. They claim that they offer a multitude of activities, but they don't follow through with them. This is by far the WORST facility I have ever been in.

  • Pia Hainesworth
    ★★★★★ a year ago

About Hillside Health Care Center

General Information

Legal Business NameHillside Health Care Center, LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 2, 1971 (47 years)
Capacity95
Residents65
Percent Occupied68%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hillside Health Care Center

Hillside Health Care Center
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Montana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 7, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
CManyPotential for Minimal HarmHealth InspectionProvide resident groups or resident family groups with private space to meet.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionProvide routine and 24-hour emergency dental care for each resident.

May 20, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hillside Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 15min
ReportedExpected
CNA
15min
35min
ReportedExpected
LPN
50min
55min
ReportedExpected
RN
3hr 40min
3hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.0%
100.0%
100.0%
100.0%
95.8%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
91.3%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
34.5%
39.1%
32.3%
32.3%
43.7%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of low risk long-stay residents who lose control of their bowels or bladder
39.5%
39.0%
40.0%
39.1%
19.6%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of long-stay residents who received an antianxiety or hypnotic medication
2.8%
12.8%
10.8%
18.1%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of long-stay residents whose ability to move independently worsened
17.9%
18.2%
20.5%
17.1%
14.7%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of long-stay residents who received an antipsychotic medication
9.8%
28.9%
7.3%
11.1%
15.8%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of long-stay residents whose need for help with daily activities has increased
6.9%
10.9%
8.2%
10.5%
12.3%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of long-stay residents who self-report moderate to severe pain
8.5%
11.9%
4.2%
8.0%
7.9%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of long-stay residents who lose too much weight
10.3%
0.0%
6.7%
3.3%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of high risk long-stay residents with pressure ulcers
6.8%
5.4%
6.7%
4.2%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
4.0%
4.7%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
2.6%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
100.0%
100.0%
100.0%
77.9%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.0%
98.3%
98.3%
98.3%
76.5%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.2%
-
76.6%
70.1%
68.6%
Q4 2015Q1 2016Q2 2016Q3 2016MT
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
10.3%
27.5%
32.1%
28.2%
21.5%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of short-stay residents who self-report moderate to severe pain
2.9%
0.0%
2.8%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016MT
Percentage of short-stay residents with pressure ulcers that are new or worsened



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