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Western North Carolina Baptist Home

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • ★★★★★ 2 weeks ago

    After looking at several locations, my mom and I decided on this one for Assisted Living. The staff are genuinely caring and welcoming. The facility is clean, the food is good. My mom is adjusting to change and what a great place to do tvis

  • ★★★★★ 2 weeks ago

    CAVEAT EMPTOR! I placed my mother at WNC Baptist Retirement Home's assisted living facility in July. I was told by the Marketing/Admissions director, i.e. sales rep, , and the Administrator that WNC BRH would adjust its price to accommodate my mother's fixed monthly income and that they "wouldn't touch" my mom's meager savings. When I received the first bill, it was for $300 per month more than what I had agreed to. . When the second invoice was for the same amount, I challenged this with the Administrator, who said, "She won't get the reduced price until she spends down her savings." That was NOT what BRH sold to me when discussing admissions; moreover, when I pressed the Administrator to show me in my mother's contract where his position was stated he replied, "I can't." That's because the contract doesn't support his post hoc argument. In short, WNC Baptist Retirement home lied to me, employing a "bait and switch" sales approach to secure my mother's admission. On top of this, WNC Baptist Retirement Home has bungled several doctor's appointments for my mother, the most recent one involving a follow up CT scan about which a staff member forgot to tell my mom. They say they provide transportation to doctor's offices; however, they have also dropped the ball in this area, which isn't that surprising, given that no one there has voice-mail and only a limited few have e-mail. I am in the process of selecting a new facility for my mother; moreover, I will even consider paying more, out of my own pocket, given the outright deception and lies WNC BRH used to snare my mother. I've discussed this matter with several attorneys, all of whom agree that there are grounds for a lawsuit. The cost to litigate this matter, however, is prohibitive. So I will use forums like this to tell my story, in the hopes that no one else will be duped like I was.

  • ★★★★★ 3 months ago

    I visited friends at the Baptist home several times. Everyone always seems helpful and friendly. The place looks and smells clean.

  • ★★★★★ 8 months ago

    I found exceptional people with caring hearts. Always clean & wonderful food. My mom was there about 2 years. She had been at 2 other facilities that I found unacceptable. Can't say enough about the management & staff. I am thankful 4 the care my mom received.

  • ★★★★★ 7 months ago

    My father was a recent resident and the care the staff provided was fantastic!

About Western North Carolina Baptist Home

General Information

Legal Business NameBaptist Retirement Homes Of North Carolina Incorporated
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 24, 1993 (25 years)
Capacity80
Residents38
Percent Occupied48%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Western North Carolina Baptist Home

Western North Carolina Baptist Home
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 11, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

August 19, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$6,699 fine
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Western North Carolina Baptist Home require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 40min
ReportedExpected
CNA
30min
35min
ReportedExpected
LPN
1hr 50min
55min
ReportedExpected
RN
4hr 50min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
95.2%
95.2%
95.2%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
85.0%
78.3%
-
-
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
33.3%
38.9%
35.3%
30.3%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.8%
11.5%
19.1%
20.8%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
10.0%
7.7%
11.4%
18.2%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
10.3%
8.6%
9.1%
15.2%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
12.2%
6.0%
10.1%
8.6%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
12.5%
20.5%
25.7%
27.3%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
5.3%
16.2%
15.6%
0.0%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
7.9%
7.9%
6.9%
6.1%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
20.0%
7.7%
5.7%
12.1%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
5.0%
5.1%
8.6%
6.1%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
1.5%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

-
-
100.0%
100.0%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
-
-
-
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
-
-
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents with pressure ulcers that are new or worsened



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