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White Oak Manor - Charlotte

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Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • APRILLE Martin
    ★★★★★ 5 months ago

    I have worked for this facility for 8 years and have been treated with nothing but respect from the staff there. The staff love the residents that live there. Because I work in that environment daily, i see first hand how the residents are treated like family. To see a group of workers come together to make the happiness of one resident happen makes my day everyday. The needs and well being of the residents are always our number one goal. From being that love one that the resident doesn't have to just sitting and listening to their stories or maybe just sitting and crying with their love one that is having a hard time coping, this is the most caring bunch of staff I have ever worked with. I love working at a place that I can be proud of when I pass vistors in the hallways as they being given a tour. I have been in a lot of nursing homes and White Oak Manor is far the best I have seen.

  • ajsha smith
    ★★★★★ 5 months ago

    Not only have I been employed with this facility for 7 years, but I have also had a family member who resided at this facility after a debilitating car accident to receive nursing and rehab services, and it was hands down the best decision my family and I could have made. The facility is resident and family centered. EVERY employee including housekeeping, dietary, therapy, and nursing work together with an excellent team of doctors and NP's to make sure every resident receives the best possible care. Administration ensures this with daily meetings of the management staff and monthly staff meetings. Being a cancer survivor and knowing what it's like to be unable to care for myself and have the quality of my life dependent on others, I would never work for a place who cut corners to save money or didn't care about the care that was provided to the patients! I have been with the facility over half of my nursing career not because of the money or any other reasons, but because I know for a fact this facility and this company overall CARES! No place will ever be that perfect place for your loved one in your eyes except home, because it's someone you LOVE...but when seeking out skilled nursing care services for that someone you hold dear to your heart, you want a place that strives daily and will work with you for the perfection you seek and that place is White Oak Manor.

  • James Powell
    ★★★★★ 5 months ago

    Walked in the facility unexpected. No one new who I was or why I was there. Came to inspect the bluiding for my mom. The bluiding smelled like strong urine, dirty and old. Nurse station very messy. Seen Giant cockroaches everywhere. The food looks nasty. The CNA's appear understaff. The 2nd shift nurse superviser looks like she been chewing on rocks.( RN with rotten and missing teeth) CNA's with attitude. I was told from a friend that the nurses that work there are all drug addicts with issue with there nursing licenses. Nurses had on blue jeans and t-shirts. I will never bring my mother there.

  • Morgan Larcara
    ★★★★★ 5 months ago

    I frequent this facility almost everyday and I noticed how clean is it and that there is no odor. The staff is very loving and caring and always professional.

  • dragon stomper
    ★★★★★ 4 months ago

    Nice and friendly caring staff to residents and family's.

About White Oak Manor - Charlotte

General Information

Legal Business NameWhite Oak Manor Charlotte Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 15, 1983 (34 years)
Capacity180
Residents155
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for White Oak Manor - Charlotte

White Oak Manor - Charlotte
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 15, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$14,950 fine
GFewActual HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

March 16, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

June 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of White Oak Manor - Charlotte require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 30min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
4hr 20min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

79.6%
73.1%
73.1%
73.1%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
73.5%
72.1%
66.9%
64.6%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
45.5%
48.3%
49.2%
56.6%
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.8%
24.8%
29.8%
29.4%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.7%
12.2%
22.2%
11.4%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
15.1%
14.8%
13.7%
16.7%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
17.6%
29.9%
29.3%
15.4%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
2.9%
0.7%
6.1%
7.7%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
6.1%
4.1%
4.5%
4.8%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
6.3%
6.1%
6.5%
6.6%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
1.4%
1.4%
1.4%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
6.7%
4.8%
1.9%
2.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
2.0%
1.4%
1.3%
2.0%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.1%
1.0%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.7%
1.4%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

4.9%
11.7%
18.8%
12.9%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
10.3%
8.3%
8.3%
8.3%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
11.1%
5.0%
10.0%
18.2%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
9.5%
14.3%
4.5%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
4.0%
3.6%
2.2%
1.8%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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