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Five Oaks Manor

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Carrie Vass
    ★★★★★ a month ago

    The management staff care about the patients and their dignity. It is a challenge to work in such a heavily regulated environment, and the staff should be commended for their dedication to providing a safe home for those that otherwise wouldn't have it. It is hard work. Five Oaks is a safe place to bring a loved-one to. I saw very sick patients live a very long time under the care there, and many happy families and residents. Compared to most nursing homes out there, FOM stands out in that most of the staff works with conviction and a passion for geriatric patients.

  • Scott King
    ★★★★★ 3 months ago

    My mother was a resident at Five Oaks for three years before she passed away. Five Oaks wasn't perfect but none of these facilities are given the circumstances. They always treated my Mom and me with the utmost of respect. They loved my Mom like family and took good care of her. They became a part of our extended family. The night it looked like my Mom was close to the end, it was amazing how many of the staff stopped by to offer support and even shed a tear with me. And I must add that a few that stopped by weren't even on duty that night, they had heard the news and took time away from their families to come in so they could say their finally good byes to my Mom. I am grateful that the Five Oaks family was a part of my Mothers final phase of life.

  • M Treadwell
    ★★★★★ a month ago

    The horrors I witnessed of my mother's care bring tears and anger. I fought them and worked with state agencies for change. Anyone giving this a good review works there, I spoke with a local lawyer who said he wouldn't board his dog there. If you want a visual of this place, go to Geraldo Rivera website when he exposed willowbook to get a feel for facility. The administrator is disrespectful, hateful, and egotistical. My experience in human services is extensive and I have never witnessed such a mess.

  • Alicia Banks
    ★★★★★ 4 months ago

    One of the worst places i've ever worked. I was offered great pay and i quickly found out why. I was given 46 residents to care for. Impossible! I could not give them the care that they needed. They put to much work on their employees and the Administrator was not nice to anyone. He yelled at employees and fired them if they tried to ask for help. He was a real bully and everyone talked about him behind his back. No one gets good care if there isn't enough help. Nurses were forced to work over their scheduled time due to the big turn over they have. Everyone there was always looking for other employment.I really felt sorry for the residents. Smh

  • Sharon Joyner
    ★★★★★ 4 months ago

    Have a friend at this place and never can get to talk to her on the phone. What kind of business is this, nobody pick up the phones. Disgusting. This tell me that this place is run by low educated people who do not care. There is no way everyday they're that busy. SMH!!!!!

About Five Oaks Manor

General Information

Legal Business NameFive Oaks Manor LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 1, 1978 (39 years)
Capacity145
Residents138
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Five Oaks Manor

Five Oaks Manor
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 28, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide bedrooms that don't allow residents to see each other when privacy is needed.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

March 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Five Oaks Manor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 25min
ReportedExpected
CNA
55min
35min
ReportedExpected
LPN
15min
1hr
ReportedExpected
RN
2hr 60min
4hr
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.9%
100.0%
100.0%
100.0%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
100.0%
99.2%
99.2%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
36.4%
41.7%
43.2%
36.1%
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.4%
22.2%
19.8%
28.2%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
30.7%
32.4%
24.6%
25.9%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
17.6%
14.9%
11.0%
11.5%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
27.8%
27.0%
32.7%
22.0%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
8.7%
6.6%
8.1%
6.8%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
9.0%
11.5%
7.4%
12.3%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
5.4%
4.4%
3.2%
4.4%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
0.8%
0.0%
0.8%
0.8%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
0.0%
0.8%
0.8%
3.3%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
2.8%
0.7%
0.6%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.4%
2.4%
1.6%
0.8%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.2%
97.6%
99.2%
97.3%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.7%
85.4%
85.4%
85.4%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.3%
67.1%
72.9%
73.6%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
18.1%
18.4%
14.3%
8.2%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
1.3%
1.3%
0.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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