Search for Skilled Nursing by ZIP Code:  :

Hillcrest Convalescent Center

  1. Home
  2. Skilled Nursing Home Facilities Directory
  3. North Carolina (NC)
  4. Durham
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By clicking, you agree to the terms and conditions of our privacy policy. You also consent that we can reach out to you using a phone system that can auto-dial numbers. Your consent is not required to use our service.

Search for nursing homes in your area

ZIP:

Photos

Photo Attributions:

Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Cathy Mesimer
    ★★★★★ 5 months ago

    I was at Hillcrest for continued nursing and rehabilitation following a major back surgery. My experience there was wonderful. Very caring staff and wonderful rehabilitation experience. Would definitely recommend your facility to anyone. Very beautiful environment!

  • Elliott Fisher
    ★★★★★ 2 months ago

    My mom has been here several times and it always catches me off guard how friendly and accommodating the staff is.

  • Ashley Carriere
    ★★★★★ 7 months ago

    While working here as a nurse, I was lied to REPEATEDLY. The deal breaker was when I was bit by a vicious dog in a patient's room while caring for a patient and when it was all said and done, the CEO, Ted Smith, threatened to call the police on me for trespassing (AFTER poorly handling the situation and me quitting as a result) after asking to see documentation about my worker's compensation claim. He threatened me because I was "verbally aggressive" over the phone, but we were on the phone discussing the situation for 45 minutes. I don't know anyone who would stay on the phone with someone who was verbally agressive for 45 minutes. Then tried to say "Well the patients are frail and brittle etc." I was sincerely offended. Before I'm an employee, I'm a NURSE and a decent human being at that. I WOULD NEVER even bring myself to disrespect and much less lay a finger on a patient. But anyway, what a surprise, they DID NOT pay for the workers compensation care that I received after the attack. I would NEVER trust a patient there, because if management can't even properly care for their staff, God forbid if a dog bit a sickly resident! DO NOT risk it with your family members. Would never recommend.

  • Patricia Palmer
    ★★★★★ a year ago

    I was there for a knee replacement back in July of this year 2016. The physical therapy and occupational therapy are first rate. Getting help while in the room from nurses are aides was a little less first rate. They need more aides. I would still recommend this place if you need therapy after knee replacement.

  • Elizabeth Fitzgerald
    ★★★★★ 2 years ago

    Our first experience at Hillcrest was amazing. My grandmother was there for several months. Hillcrest had not expanded yet and the care was very personal. We would have care meetings and the heads of staff would be there. I was out of state and the staff did an excellent job of communicating. The same nurses were there and I could easily check in with them, So when I grandmother needed long term care we brought her back to Hillcrest where she has been over a year. They have doubled in size with a 2nd floor expansion. The rooms are much smaller and while the care is still very good, the customer service is not.Care meetings are with one person who is trying to read everyone's notes without alot of info. I had a call last week that my grandmother had fallen and then several hours later they called and said it was someone else? I have also asked for monthly care updates and it happens every other month if that, I usually have to call. When they do call, they like to call at 5:30am to let me know something minor. When I was at a conference in California last year, the hospital not Hillcrest called to let me know she had been admitted. When they called it was not to update me but to ask if I would keep the room. Where was she going to go when she got discharged? I have called the owner and director several times, while very nice, nothing ever comes of it and I have to call again. On top of all that it is over $11,000 a month. I would expect 5 star service and communication for that. While a lovely place and good care, they should expand staff as well as rooms and keep the previous level of customer service. So unfortunately, we are moving her to a different facility. When I called them to let them know, their first response, was when? Sad.

About Hillcrest Convalescent Center

General Information

Legal Business NameHillcrest Convalescent Center, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity73
Residents64
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hillcrest Convalescent Center

Hillcrest Convalescent Center
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
* Data not availableStaff Rating
* Data not availableRN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Data Not Available

Quality Measures for Long Stay Residents

-
-
-
-
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.4%
97.5%
97.9%
98.3%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.6%
98.2%
98.2%
98.2%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.2%
66.3%
68.1%
65.4%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
28.9%
29.9%
30.1%
24.0%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
2.1%
2.0%
1.5%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.5%
0.7%
0.9%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places