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Hendersonville Health And Rehabilitation

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Keith Eustace
    ★★★★★ a month ago

    They insisted that I pay for a month in advance and then settled for 10 days when my husband was only staying for a week. That was March. They said I would get my refund in May, but it is August and still no refund. I have called repeatedly. They always have an excuse, or are going to contact someone else.

  • silent storm
    ★★★★★ 3 months ago

    All people who are associated with this fine facility are precious You would assume that the burnout rate would be high and adversely affect the treatment of the Seniors and others who are trying to recuperate Not true at this facility Was in 100 wing Always a smile and caring treatment from the nurses cna's and the other people involved In the persons well being . They all do the best even through some hard times I thank you 101 b

  • Nia User
    ★★★★★ 3 months ago

    Under staffed is an understatement. The hall that I had a patient on was rude as ever and she never gave any attention to this patient. Ambivalence towards Alzheimer's patients. is prevalent here.

  • Colleen Johnson
    ★★★★★ a year ago

    The comment UNDERSTAFFED IS AN UNDERSTATEMENT is TRUE Relative has had light on for staff to help her for over two hours NO ONE HAS BEEN TO ROOM It doesn't matter if you pay $5000 a month for room or Zero THERE IS NO ONE to Help patients The staff who does work here are nice BUT UNDERSTAFFED FOR AMOUNT OF People they have staying here!!!!!!!

  • A Google User
    ★★★★★ 5 years ago

    Enjoying family time

About Hendersonville Health And Rehabilitation

General Information

Legal Business NameHendersonville Health And Rehabilitation LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 3, 1999 (18 years)
Capacity130
Residents120
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hendersonville Health And Rehabilitation

Hendersonville Health And Rehabilitation
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 10, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hendersonville Health And Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 45min
ReportedExpected
CNA
60min
45min
ReportedExpected
LPN
55min
1hr 15min
ReportedExpected
RN
4hr 30min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.6%
97.8%
97.8%
97.8%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
92.9%
77.3%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
69.7%
67.9%
87.1%
67.9%
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
39.7%
39.7%
37.1%
31.6%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.2%
31.7%
19.3%
23.8%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
16.5%
17.3%
12.3%
9.5%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
5.6%
11.3%
22.7%
22.5%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
1.4%
8.0%
11.1%
3.5%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
7.3%
15.7%
12.9%
11.8%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
7.7%
9.8%
3.7%
0.0%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
0.0%
4.8%
2.4%
8.2%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
3.6%
3.5%
3.5%
3.4%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
4.5%
2.2%
2.1%
2.5%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.7%
93.1%
92.4%
88.8%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.9%
85.9%
85.9%
85.9%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
51.4%
49.3%
47.9%
57.8%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
8.8%
14.6%
18.7%
13.9%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
4.2%
4.9%
3.0%
3.2%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
0.4%
0.8%
0.4%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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