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Universal Health Care/Fuquay-Varina

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    There are caring nurses and CNAs there. And I think the rehabilitation team is great . The entire facility was understaffed and overworked. There is not even a hand sanitizer station outside of the rooms. They do not have a diet plan for diabetics. They only have one menu per day. When my family member became sick, which they attributed to a virus that was going around at the facility, the director of nursing refused to give my family member a bag of fluids even though he was becoming dehydrated. I finally had to insist, and they still did not give fluids. They did, however, agree to send him back to the hospital where he is spending several days to get back to where he was when he was admitted. His sugar was high every day he was there even though the hospital had it in the normal range after day 1. The doctor only comes by once a week. Otherwise he can be contacted by director of nursing but he still does not come it's just an over the phone conversation. Because he was not receiving the nourishment he needed from the menu available he wasn't well enough most of the time to participate in Rehabilitation. My family will never be recommending this facility to anyone. If he had stayed another 24 hours we are convinced he would be dead now. Unfortunately, I am not exaggerating!

  • ★★★★★ 6 months ago

    Thank you to the wonderful staff at Universal for taking such outstanding care of my Mommy! We both love you all and even though she was only there a few weeks you made it feel like home. As for the facility, the decor is up to date, flat screen televisions, beautiful stone fireplaces in the common areas and kept very clean, it did not smell like a nursing home. The young woman who works at the main reception area always greeted me with s smile and her warmth for the residents set the tone. Based on our experience, it gets my recommendation ?

  • ★★★★★ 7 months ago

    I believe that the techs and nurses try so hard, they are short staffed and the staff is overworked. I have two parents there. The food needs to be stepped up immensely it is plain horrible. It is clean safe and doesn't smell. Its is nicely decorated.

  • ★★★★★ a year ago

    Why have private rooms, yet family not allowed to stay?

  • ★★★★★ 3 years ago

    My Mom entered Universal Health Care this week for hip replacement rehabilitation. Mom was very nervous at first about the transition from the hospital to rehab but the beautiful new facility, caring, and knowledgeable staff soon made her feel comfortable and welcomed. Overall the experience for my Mom and our family has been outstanding and feel the time she will spend at this facility for rehabilitation will promote the best healing opportunity she could receive in the area.

About Universal Health Care/Fuquay-Varina

General Information

Legal Business NameUniversal Health Care Fuquay-Varina Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 30, 2013 (4 years)
Capacity100
Residents78
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Universal Health Care/Fuquay-Varina

Universal Health Care/Fuquay-Varina
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 24, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$233,610 fine
JFewImmediate JeopardyComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
JFewImmediate JeopardyHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
JFewImmediate JeopardyHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
JFewImmediate JeopardyHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
JFewImmediate JeopardyHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

February 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

January 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$650 fine
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

October 1, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

May 15, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Universal Health Care/Fuquay-Varina require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 40min
ReportedExpected
CNA
1hr 25min
45min
ReportedExpected
LPN
25min
1hr 20min
ReportedExpected
RN
4hr 40min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.8%
98.5%
98.5%
98.5%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
70.0%
65.1%
70.0%
67.7%
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.8%
24.1%
29.8%
27.1%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.5%
13.3%
28.5%
10.7%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
11.5%
15.6%
11.9%
7.4%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
10.9%
5.2%
12.7%
10.6%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
9.4%
6.1%
5.2%
0.0%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
10.2%
1.6%
6.8%
5.7%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
9.4%
9.4%
7.4%
10.0%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
5.2%
3.6%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
8.5%
9.5%
8.5%
5.7%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
3.3%
4.7%
10.0%
7.4%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.1%
4.4%
5.1%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.4%
96.6%
97.2%
96.1%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.2%
96.0%
96.0%
96.0%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.0%
47.7%
40.7%
51.1%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
7.5%
13.6%
11.4%
7.8%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
4.1%
4.3%
2.9%
0.8%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
2.7%
4.8%
3.4%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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