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Down East Living & Rehab Center

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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • Sara Deiter
    ★★★★★ 3 months ago

    As this facility is under new ownership, the community, as well as residents and families, should anticipate positive changes. With lots of renovation, new leadership and much retraining of staff, we are committed to providing high quality care and high quality living in a truly homelike, warm and comfortable environment. We realize it takes time to regain lost trust but hope the community will visit and see the differences during the coming months! We look forward to your future comments!

  • Nikita Blakeney-Williams
    ★★★★★ a year ago

    This facility is one of few that I've visited that has a home-like feel. Although some residents have high expectations as they struggle with transitioning from civilian life to one of long term care; the staff does a superb job with aspiring to meet their needs. Long term care is no where near what it was years ago. I commend the staff and families for working in conjunction with one another to ensure that the residents are taken care of.

  • Tabatha Batts
    ★★★★★ a year ago

    I only rated a 1 because I had to, it's a -0! This is the nastiest place I've ever stepped foot in. Not only is it nasty -all the staff are rude and hateful. It breaks my heart every time I walk in the door. My husband's grandmother's there for now, but she wont be as soon as we find a bed for her elsewhere. If you love your loved one do not send them there. I'm telling you, it's nasty, nasty, nasty. And they don't care. When you say something about the beds, or the floor being dirty, or used depends on the bathroom floor, poop all over the bathroom, NO soap for them to wash their hands... Etc.. They act like it all happened 30 minutes before you got there. Or throw out any and every excuse possible. There's absolutely No excuse for that, that place needs to be shut down. Period.

  • Infamos Wordz
    ★★★★★ a year ago

    This is most self centered attitude over professionalism facility in the USA.there are no cameras to watch workers actions and record their statements both is enforced by administrative staff except financial issues. But don't the board don't speak to the employees but the employees have zero reliability and from the veteran staff under the d.o.n. there's absolutely no respect extreme favoritism abd many employees are relatives or old family friends. All attempts at reporting mistreatment is net wit severe realisation from the staff there's absolutely no resident confidentiality what so ever show response time to patient needs. Care is based on the disposition of each individual staff member. Residents are treated and spoken to like children instead of paying adult clientele. Staff are available at their own discretion. It is more like high school except people's lives are at stake and sometimes lost due to the inability to curb these problematic disrespectful hurtful staff tendencies. unless a residents family the head administrator the director of nursing are literally standing watch over the actions of the staff it it's a completely random hostile unsafe environment with no safe haven or way of teaching out for help unless written on paper with multiple witnesses all negative interactions are allowed to slip through the cracks due to no monitoring of staff activity. This is not a place of healing or rehabilitation it is a place of negativity hurtful treatment and death.being sent here is more of a punishment than a blessing. Sadly those residents who have no other option are trapped here and suffer needlessly until their insurance can pay no more out their untimely demise. The facility houses both those with illnesses physical and mental mixed with those who have debilitating injuries or medical conditions, yet there is no in-house psychiatric staff what so ever or on call in house available doctor or specialists. The rehabilitation center is smaller than some of the bedrooms with less equipment.the filing system is outdated completely, and it is located near two swamps not the beach as advertised in the brochure. There is no hi speed internet access available to residents and all activities are in house abd Condit of bingo arts and crafts abd watching DVD movies since the cable is not the full package and the televisions are all randomly donated and not compatible. This place is so deceitful in the provided description in the info provided before admission it may as well be a mirage. It deserves less than one star you deserve a star fur even considering sending a love one here. This where you send the family member you hate but cannot charge criminally, and even then you should be ashamed fur doing so. The only positive that can be said of this facility is it will text you if you survive it to appreciate a possible person sentence instead. Between the constant screams for nurses, or cna's help the maniacal laughter of the staff alone is enough to cause one to think they did not survive what ever damnable calamity sent then to this awful compound. No doubt there will be instant retaliation for this truthful post, I hope lives are spared and saved rather than admitted to this place. Every patient housed here deserves a signed letter of apology from ask the employees during their internment as well as full reimbursement for the punishment they took. Let's not even get into the constant smell of fecal matter unwashed residents the flies mosquitoes earwigs frogs and assorted pestilence that live eat and procreate rent free or the massive amount of ignored phone calls and unreturned voicemail and inedible cuisine. The only positive review was written by the former director of nursing. To close, run away fast as you can our bee turned to dust like crushed gingerbreadmen.

  • William Caldwell
    ★★★★★ a year ago

    This facility is not where you want to send a loved one.The care is far from good. Also the attending Doctor is just as bad as the facility.

About Down East Living & Rehab Center

General Information

Legal Business NameDown East Living & Rehab Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsYes
First Accepted MedicareOctober 23, 1991 (26 years)
Capacity70
Residents45
Percent Occupied64%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Down East Living & Rehab Center

Down East Living & Rehab Center
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Note that this facility has changed ownership within the past 12 months.

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

March 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Down East Living & Rehab Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
3hr 15min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

85.5%
91.8%
91.8%
91.8%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.5%
90.2%
86.0%
86.8%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
31.1%
17.1%
9.5%
18.9%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
27.2%
31.9%
20.3%
37.1%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
19.0%
8.6%
7.7%
10.4%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
16.7%
18.9%
8.1%
21.3%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
12.7%
12.4%
9.2%
10.0%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
17.4%
7.5%
9.8%
3.9%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
11.1%
9.7%
3.1%
16.2%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
2.2%
0.0%
2.4%
7.8%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
4.2%
7.3%
4.7%
1.9%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
9.7%
6.3%
4.8%
10.1%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.1%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

-
72.0%
48.6%
59.3%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.9%
88.0%
88.0%
88.0%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
-
-
-
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
-
17.3%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents with pressure ulcers that are new or worsened



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