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Willow Creek Nursing And Rehabilitation Center

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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • ★★★★★ a month ago

    Feb. 2, 2017. It is supposed to be company policy that staff is not to accept any gifts from any resident, not even a penny piece of candy. However, the administrator, Jan is aware that two staff members by the names of Michael and Keisha have possession of and daily use of a van that is owned by a long term resident by the last name of Hill. Any previous employee that was fired for a similar reason now has just cause to file a lawsuit for wrongful dismissal. UPDATE Feb. 13, 2017. On Sunday, January 29th, I left a message for Jan about this, and the very next day, she banned me from the premises. Sounds like she did that to punish me for being a whistle blower. Today, I was informed that she is threatening me with a lawsuit for slander if I don't remove this review. She said this post is not true, but it is and I have witnesses to prove it. The two staff members had possession of Mr. Hill's van till February 10th, 2017 and Mr. Hill had given them the key in February of 2016. Also, taking action against a whistle blower is against the law. 06/10/17 Update. There is a new administrator now, and I am still seeing Michael driving around in the same resident's van. Do I need to post the tag or will a photo do? 08/24/2017 Update Here is a picture of Mr. Hill's van parked in front of Michael's place of residence. Michael is driving it every day now.

  • ★★★★★ 2 months ago

    If this review allowed you to pick zero stars, that would be my choice. This place is a poor excuse for a nursing and rehab facility. The staff are unprofessional and lack knowledge on basic nursing tasks. The management team is a joke. Please do not send anyone that you care about to an environment such as this. I WOULD NOT ALLOW MY DOG TO BE LEFT AT THIS LOCATION!!!!!!!

  • ★★★★★ 11 months ago

    Run down to the point it needs to be closed down. My mother had pneumonia, among other health problems, was in ICU for 4 weeks and then sent to this place for rehab. While she was there, the state came through with inspections and shut down the building my mother was in due to violations. Her doctor there was Dr. Owens, who is so incompetent he should have his medical license revoked. He sent my 75 year old mother home with pneumonia and refused to give her an antibiotic. She is so weak she cannot walk, but he told me if I wanted an antibiotic, to take her to a doctor. I thought I was speaking to one. My mistake, huh?

  • ★★★★★ 11 months ago

    Very poor place.....it flooded the whole inside with 2 feet of water and no one was evacuated. That's why resident's have pneumonia. Management is a joke....

  • ★★★★★ 5 months ago

About Willow Creek Nursing And Rehabilitation Center

General Information

Legal Business NameBirch Ltc Group, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1974 (44 years)
Capacity200
Residents178
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Willow Creek Nursing And Rehabilitation Center

Willow Creek Nursing And Rehabilitation Center
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 1, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

August 26, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

July 14, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,473 fine
CManyPotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

January 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

August 7, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionMaintain comfortable and safe temperature levels.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaint+InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Willow Creek Nursing And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 25min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
30min
1hr 15min
ReportedExpected
RN
3hr 30min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.8%
84.1%
84.1%
84.1%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.3%
97.6%
92.5%
86.8%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
34.4%
40.0%
38.2%
44.0%
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.6%
18.0%
18.3%
15.1%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.1%
25.7%
30.9%
28.8%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
8.6%
10.1%
7.8%
6.4%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
17.6%
23.5%
22.0%
9.6%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
23.1%
18.5%
25.6%
20.1%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
8.9%
14.6%
14.6%
11.6%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
7.0%
7.3%
10.9%
11.4%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
6.5%
7.6%
14.2%
5.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
5.2%
5.7%
2.3%
3.9%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
5.2%
2.4%
0.0%
1.6%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
6.8%
5.5%
6.2%
5.7%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.8%
1.5%
0.8%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

69.9%
59.6%
57.1%
66.8%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.5%
54.3%
54.3%
54.3%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.2%
74.5%
81.9%
77.4%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
32.6%
29.4%
32.2%
35.2%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
2.6%
3.0%
4.8%
2.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.0%
0.0%
0.5%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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