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Golden Livingcenter - Greenville

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Reviews
Overall Rating 1.7 / 5.0 ★★★★★

  • ★★★★★ 5 months ago

    Worst experience EVER.... Every day it was something different. Some mornings my mom was soaked literally from head to toe from not being changed or checked at night, some days my mom was never gotten out of bed ( after being in the hospital for 17 days). I had to go out and purchase diapers, and bed pads for my mom, because they didn't supply them. I had to give my mom baths, and change her when needed because we knew it would be HOURS before anyone came in.. ( the aids and nurses would come in long enough to make sure the light was off). This place was messy from the beginning to the very end. One nurse or what ever she was, was down right mean, and disrespectful. I won't mention a name here, I will be issuing a full write up on that. But she was very Ill mannered ,and didn't even try to hide it. Awoman who had worked in the medical field 30+ years knew she wasn't getting proper care, but was afraid for us to put up a fuss about it, feared the staff would take it out on her. I myself have a degree as a Medical Assistant, and knew this was not proper care. I watched and observed never letting it be known because of my mother's wishes. I would like to thank 2 staff members for their great work Lisa Chauncey, and Stephanie Gay.. They are weekenders and I must say they we're great... More to come...

  • ★★★★★ 3 months ago

    I worked weekend 12 hour shifts. Having over 20 patients, when someone called out I had 40. Tell me how can anyone handle that much is behind me.

  • ★★★★★ 8 months ago

    Great place to rehab. Thank you for serving my family. Forever grateful to the friendly family like staff!

  • ★★★★★ a year ago

    What a pitiful offering of "skilled nursing care"!!!! Patients in long term care are completely ignored. It is so sad and undignified to watch the level of blatant disregard for for those who need care and compassion MOST. I'm completely sick to my stomach with what I've witnessed for the past 3 days. My only hope is that it was the weekend and there was just no one else available to cover the day shifts. With the bad (and I mean it was bad) comes a little good. Nurse Darlene and Nyeisha are amazing, skilled and compassionate in their treatment and care of their patients. Thank goodness there are at least two clinicians in this facility who have what it takes. It's just too bad the patients had to wait all day to receive that care. But im setting here now at almost 2am and all on this hall have been attended to and all seems well. My advice, make sure you monitor how your loved ones are treated...or NOT treated!!!!!

  • ★★★★★ a year ago

    Rehab personnel are ok. Other positions are generally understaffed. Ratio of aides to patients is too high. I understand it is often one aide for 10-12 patients. Takes a long time for assistance with bed pans, etc.

About Golden Livingcenter - Greenville

General Information

Legal Business NameGgnsc Greenville LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1980 (37 years)
Capacity152
Residents124
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Golden Livingcenter - Greenville

Golden Livingcenter - Greenville
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 1, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

September 29, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

January 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

September 3, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

March 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Golden Livingcenter - Greenville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 40min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
45min
1hr 10min
ReportedExpected
RN
3hr 55min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 7hr 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

75.0%
93.8%
93.8%
93.8%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
97.7%
94.3%
97.8%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
87.8%
82.9%
50.0%
20.0%
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.8%
10.4%
15.2%
14.8%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.1%
18.1%
7.8%
12.6%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
20.2%
16.7%
14.1%
16.7%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
11.2%
13.0%
6.6%
14.1%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
13.3%
7.8%
2.7%
0.0%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
6.4%
11.0%
6.3%
5.9%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
2.5%
6.8%
7.0%
8.8%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
1.2%
0.0%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
5.4%
4.6%
2.3%
2.2%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
1.0%
0.0%
0.0%
3.6%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
4.3%
5.7%
3.4%
2.2%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.9%
96.1%
98.2%
97.4%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.1%
90.1%
90.1%
90.1%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
76.3%
81.9%
80.1%
84.0%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
21.9%
26.5%
31.3%
31.4%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
0.7%
1.8%
1.1%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
1.9%
1.4%
1.1%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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