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The Laurels Of Hendersonville

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • ★★★★★ 11 months ago

    We are in the process of researching other rehab/skilled nursing facilities for my dad and I was reminded of his stay this past March at the Laurels of Hendersonville. I had intended to write a review shortly after we had him removed from the facility, but I go busy. Other than the doctor who is on staff and the speech therapist who worked with him on his swallowing/eating, his care was terrible. We asked them to change my dad into regular clothes during the day and into his pajamas at night. When we would come each day, he would still be in his pajamas. Finally, after two days of seeing him in the same dirty clothes, we decided to change him ourselves. That's when we found his ankles had become extremely swollen. Had they been changing him regularly, as we asked, they would have noticed the swelling right away. He had many items of clothing, as well as a pair of expensive prescription reading glasses stolen. We even found his clothes on several of the patients. He was supposed to be receiving regular physical therapy and also being walked by staff during the day. The physical therapy was minimal, if at all and they never walked him once. I would never recommend this facility to anyone.

  • ★★★★★ 3 years ago

    Mother has been living at the Laurels for two years. The Laurels is one of the nicest homes and the staff is amazing. They know the residents by name and know family members that visit. This home is very well run with care of resident NUMBER ONE!. I would recommend the Laurels of Hendersonville for anyone needing in patient PT or a long term home. Thank you The Laurels for taking such good care of my Mother Minnie!

  • ★★★★★ 2 years ago

    Thanks to all of you - staff, administration, nurses, CNA's and physical therapy dept! Keep up the good work and may God bless you all.

  • ★★★★★ 5 years ago

    An elderly resident fell and hit her head qand the staff left her on the floor overnight without helping her. This resident was my wife's roommate and she called for help to no avail. We took my wife home the following morning when we were told what happened. They didn't miss my wife for almost 8 hours. Use this facility at your own risk.

  • ★★★★★ a year ago

About The Laurels Of Hendersonville

General Information

Legal Business NameLaurel Health Care Company Of North Carolina, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 27, 1990 (27 years)
Capacity100
Residents89
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Laurels Of Hendersonville

The Laurels Of Hendersonville
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 25, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

July 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Laurels Of Hendersonville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 40min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
50min
1hr 5min
ReportedExpected
RN
4hr 15min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
97.3%
97.3%
97.3%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
62.8%
64.6%
72.1%
68.3%
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
40.0%
42.6%
39.7%
31.4%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.3%
19.2%
6.9%
12.0%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
22.7%
18.6%
14.7%
12.7%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
7.8%
16.2%
6.0%
5.9%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
1.5%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
8.5%
10.1%
4.2%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
0.0%
10.8%
1.6%
4.6%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
1.5%
0.0%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
4.5%
2.8%
4.3%
7.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
4.4%
2.8%
4.2%
2.7%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
1.4%
0.0%
0.0%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
2.8%
2.7%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.6%
95.5%
97.0%
96.2%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.8%
93.5%
93.5%
93.5%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
35.4%
41.7%
42.1%
43.2%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
0.0%
4.4%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
4.8%
4.3%
3.4%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.0%
0.5%
0.6%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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