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The Shannon Gray Rehabilitation & Recovery Center

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • K K
    ★★★★★ 9 months ago

    I will definitely come here for rehab if I needed to. The place is clean and they have aqua therapy.

  • Kathy Haire
    ★★★★★ 12 months ago

    If you want a pretty place to place your l9ved one that has poor care then this is the place for you. My mom has been here for 5 years and we are now taking her home cause instead of things improving they just keep getting worse and worse. Do not place anyone here. Pretty building and Bob Timberlake pictures do not give good care.

  • catherine mcgee
    ★★★★★ 9 months ago

    My mother's been there and they have gave her great care.

  • Tan Legged Southern-Girl
    ★★★★★ a year ago

    I have a loved one here currently. Since we have been here it has been nothing but horrible. I have had to call the director at home at 9 pm to address issues. They are sill not corrected. My family member has been here over 12 days and the staff as of yet has given her a bath. We do it. She is supposed to have breathing treatments 3 times a day. If we aren't here it doesn't happen. The staff has not changed her bed. We have had to do it. The ice machine has been broken for over 8 days now and we are bringing in ice for my family member. The staff is too lazy to walk down the hall to get it from another area. I have witnessed my family member who is unable to walk on her own wait for over 45 minutes to go to the potty. I personally have called the nurses station and had the system time out and hang up on me. 26 times to be exact. When I go to the residents shared kitchen to heat up meals and the staff is there they are very rude. No one will speak to you not even when you speak to them. They try to make you feel unwelcome. I was approached by a member of the housekeeping staff and was told that the people here are very lazy. She told me to make sure I stay on things or my family member would not leave alive. It has taken over 10 days to get medicine needs addressed and then the Dr. Would not allow meds such as heart and blood pressure for my family member because he has known her for 3 days at that point and she didn't need it. I pray the physical therapy works because I want her out of here so badly. The only reason she's here is because this is the only place that would accept her insurance. If I had the resources she would never be here. Please do your due diligence before admitting your family member here. This place is seriously under staffed. And clearly they don't care about the well being of the patients nor do they want to make the family feel safe leaving them here.

  • Lawson Brothers
    ★★★★★ a year ago

    The staff is so friendly and I can tell they really care!

About The Shannon Gray Rehabilitation & Recovery Center

General Information

Legal Business NameGreatest Generation, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 9, 2010 (8 years)
Capacity150
Residents119
Percent Occupied79%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Shannon Gray Rehabilitation & Recovery Center

The Shannon Gray Rehabilitation & Recovery Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

March 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

August 27, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

June 18, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

March 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Shannon Gray Rehabilitation & Recovery Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 20min
ReportedExpected
CNA
60min
35min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
4hr 25min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.6%
87.3%
87.3%
87.3%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.2%
78.4%
85.7%
80.8%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
58.8%
43.2%
50.0%
52.9%
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.9%
31.6%
27.0%
23.2%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
2.8%
9.5%
6.3%
4.9%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
7.9%
6.9%
6.7%
10.7%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
17.2%
34.4%
28.7%
31.8%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
7.1%
5.0%
6.4%
2.0%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
10.8%
14.0%
6.7%
6.9%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
2.7%
4.0%
7.5%
6.4%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
1.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
3.9%
3.0%
6.7%
9.8%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
5.9%
5.9%
4.8%
6.7%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
1.0%
0.9%
1.7%
2.3%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

51.3%
59.3%
65.6%
62.1%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.9%
46.8%
46.8%
47.1%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
55.7%
65.1%
67.9%
62.1%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
15.4%
10.8%
11.0%
17.4%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
2.9%
1.9%
0.0%
0.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
3.0%
0.5%
2.4%
3.2%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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