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Highland Acres Nursing And Rehabilitation Center

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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    It's the worst place ever. It didn't become like this until the new Administrator came back in October/November of last year. She is suppose to be an Administrator but she is in every place including DON, nursing, rehab, whatever. She has cause all the good employees to leave. She speaks to her staff with no respect and expects staff to respect her. She is racist on top of everything else. They are working with only 4 CNA's on first shift. The place smells awful but instead she is trying to make it look like you are walking into a mansion. I just went and visit with my mother and her face looked as if it hadn't been washed all day. She was covered in stool and flies all around her. Maybe if they got away with the Administrator that is worried about a dollar and put someone in there that actually cares about the residents then the place wouldn't have a bad name. I don't who decided to make her an Administrator but they need to be fired right along with her. Syreeta Parham doesn't have the first clue about running a facility. Maybe she should pack up her things and go back to whatever she was before.

  • ★★★★★ a year ago

    After speaking to the Admission's coordinator I would not recommend anyone to submit paperwork for your loved one to be admitted into this facility. The staff is very rude I filed admissions paperwork almost a month and a half ago and did not receive a call back. After calling and calling I was finally able to get in contact with the Admissions rep for her to tell me she did not have to give me an explanation as to why his paperwork was denied and that was at her discretion.

  • ★★★★★ 3 years ago

    It's ashamed the stars do not go into the negative. My mother was supposed to be there for diet control and observation. While in their care she fell four times in less than week secondary to them giving her to much pain medicine (not overdosing or anything like that, but if you need to walk your patient up to give them narcotics they probably don't need anymore)...also she did not eat for two days (because she was gorked out on narcotics....and no one on the staff bothered to say think hey maybe we should ask a doctor this patient has not eaten in 2 days......even after they identified her as a "fall risk" it still took over 24 hours to get a fall mat in her room (and of course there was no-one watching her).....despite begging with the staff to check on her at 11pm (the time she fell ever night for three nights in a row) the staff did not go and check on her....when I asked why they did not check on her I was told "It was shift change".....anyway I cannot say enough bad things about this place.....they did have a good laundry service and management dutifully listened to my complaints, nodded, and pretended to listen (even took notes, but they could've just been doodling) when I told them what was going on....but as of yet I still have not received the promised follow-up from my complaint and it has been over 3 months.....anyway I'm sure the staff are caring and capable individuals who do their best....but I will not be allowing any of my loved ones to be admitted to this facility....I would recommend anyone who does just follow up daily to make sure things are going as they are suppose to....and I will be fair and say maybe I just caught them on an exceptionally busy week or something but in my eyes that is not an excuse....the only silver lining is that because of the drugs she does not remember anything.

  • ★★★★★ a month ago

About Highland Acres Nursing And Rehabilitation Center

General Information

Legal Business NameMaple Ltc Group, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 5, 1990 (28 years)
Capacity90
Residents76
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Highland Acres Nursing And Rehabilitation Center

Highland Acres Nursing And Rehabilitation Center
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 20, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide a tasty and well-balanced diet that meets the nutritional needs of each resident.

April 16, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionPrevent a loss in range of motion among residents who entered the nursing home with a full range of motion, unless it is unavoidable due to residents clinical condition.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Highland Acres Nursing And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 25min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
20min
1hr 5min
ReportedExpected
RN
3hr 10min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.6%
100.0%
100.0%
100.0%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
84.3%
95.7%
100.0%
98.6%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.8%
24.6%
26.2%
22.7%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
30.2%
11.2%
22.2%
57.9%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
13.6%
16.7%
19.4%
16.2%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
15.5%
25.0%
21.6%
16.7%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
21.1%
23.0%
16.3%
7.3%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
7.1%
8.7%
1.6%
1.4%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
6.3%
11.5%
8.9%
6.9%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
29.7%
17.5%
5.3%
7.9%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
2.9%
1.4%
12.5%
1.4%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
1.4%
1.4%
1.5%
1.4%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
1.0%
2.7%
2.1%
3.6%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.5%
83.6%
87.7%
86.5%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.0%
80.0%
80.0%
80.0%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
70.4%
-
-
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
-
-
-
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
2.2%
0.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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